15
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Black Knight Financial Services
Marketing or Exec? Claim Your Free Account
About Black Knight Financial Services' Brand
Black Knight, Inc. is a leading provider of integrated software, data and analytics solutions that facilitate and automate the mortgage life cycle process. Among its major competitors, Black Knight Financial Services is ranked in 1st place for NPS while Genpact is 2nd, and Charles Schwab is 3rd.Their current market cap is $12.83B
Brand at a Glance
77%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4/5
Customer Service
Black Knight Financial Services Ranking
- #1 / 4 of its competitors
Black Knight Financial Services NPS
Black Knight Financial Services's Net Promoter Score (NPS) is a 15 with 46% Promoters, 23% Passives, and 31% Detractors. Net Promoter Score tracks whether Black Knight Financial Services's customers would recommend using the product based on a scale of -100 to 100.
Black Knight Financial Services Overall NPS
| 46% | Promoters |
|---|---|
| 23% | Passives |
| 31% | Detractors |
Black Knight Financial Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Sep 2022 25 | Sep 2022 | 25 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 -1 | Mar 2023 | -1 |
May 2023 13 | May 2023 | 13 |
Jun 2023 22 | Jun 2023 | 22 |
Sep 2023 20 | Sep 2023 | 20 |
Nov 2023 18 | Nov 2023 | 18 |
Mar 2024 25 | Mar 2024 | 25 |
Feb 2025 16 | Feb 2025 | 16 |
How Other Brands Compare
Black Knight Financial Services is ranked first for NPS among its competitors. Genpact and Charles Schwab come in second and third, with Ocwen Financial coming in at #4. Among those competitors, it is the most valued company.
Black Knight Financial Services |  Charles Schwab |  Genpact |  Ocwen Financial | |
| Global Ranking | #- | #239 | #- | #- |
| NPS | 15 | 8 | 12 | 0 |
| Valuation Updated every 24 hours for public companies | $12.83B | - | $8.01B | $254.88M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Black Knight Financial Services NPS by Gender
Male customers rated Black Knight Financial Services's NPS 67 points higher than Female customers.
Male
67
Black Knight Financial Services's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
0
Black Knight Financial Services's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Black Knight Financial Services NPS by Ethnicity
Black Knight Financial Services's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Black Knight Financial Services NPS by Usage
Black Knight Financial Services's NPS was rated 67 points by customers who have used Black Knight Financial Services's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 67 | 5 to 10 Years | 67 |
Black Knight Financial Services NPS vs. Competitors
Compared to its competitors, Black Knight Financial Services's NPS is rated right above Genpact.
| COMPANY | NPS Score | |
|---|---|---|
| Black Knight Financial Services | 15 |
| Genpact | 12 |
| Charles Schwab | 8 |
| Ocwen Financial | 0 |
 | Wyndham Capital Mortgage | N/A |
Black Knight Financial Services Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Black Knight Financial Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Black Knight Financial Services Customer Loyalty Score by Gender
Male customers rated Black Knight Financial Services's Customer Loyalty score 60% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Black Knight Financial Services.
Male
100%
Yes
Female
40%
Yes
Black Knight Financial Services Customer Loyalty Score by Ethnicity
Black Knight Financial Services's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Black Knight Financial Services.
40
out of 100
Caucasian
Black Knight Financial Services Customer Loyalty Score by Usage
Black Knight Financial Services's Customer Loyalty score was rated 70% by customers who have used Black Knight Financial Services's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Black Knight Financial Services Customer Loyalty Score by Industry
Black Knight Financial Services's Customer Loyalty score was rated 70% by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Black Knight Financial Services Customer Loyalty vs. Competitors
Compared to its competitors, Black Knight Financial Services's Customer Loyalty score is rated right above Ocwen Financial, and is preceded by Charles Schwab.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Genpact | 80% |
| Charles Schwab | 80% |
| Black Knight Financial Services | 77% |
| Ocwen Financial | N/A |
| Wyndham Capital Mortgage | N/A |
Unlock Black Knight Financial Services Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Black Knight Financial Services Customer Loyalty vs. Competitors data and gain insights into your customers today.
Black Knight Financial Services Product Quality
3.7/5
Black Knight Financial Services has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Black Knight Financial Services' overall Product Quality score rated by its users and customers.
Black Knight Financial Services Product Information
Black Knight Financial Services’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Black Knight Financial Services's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Quick Insights into Black Knight Financial Services Product Quality
Black Knight Financial Services's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Black Knight Financial Services' Product Quality.
Ranked Black Knight Financial Services Product Quality the Highest
Ranked Black Knight Financial Services Product Quality the Lowest
Black Knight Financial Services Product Quality Score by Gender
Male customers rated Black Knight Financial Services's Product Quality score 2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Black Knight Financial Services.
Male
5/5
Female
3/5
Black Knight Financial Services Product Quality Score by Ethnicity
Black Knight Financial Services's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Black Knight Financial Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Black Knight Financial Services Product Quality Score by Usage
Black Knight Financial Services's Product Quality score was rated 4.1 stars by customers who have used Black Knight Financial Services's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Black Knight Financial Services Product Quality Score by Industry
Black Knight Financial Services's Product Quality score was rated 3.8 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Black Knight Financial Services Product Quality vs. Competitors
Compared to its competitors, Black Knight Financial Services's Product Quality score is rated right above Genpact, and is preceded by Ocwen Financial.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ocwen Financial | 4/5 |
| Black Knight Financial Services | 3.7/5 |
| Genpact | 3.4/5 |
| Charles Schwab | 3.4/5 |
| Wyndham Capital Mortgage | N/A |
Unlock Black Knight Financial Services Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Black Knight Financial Services Product Quality vs. Competitors data and gain insights into your customers today.
Black Knight Financial Services Pricing
Black Knight Financial Services ROI & Value For Money
4/5
Black Knight Financial Services has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Black Knight Financial Services' overall ROI score rated by its users and customers.
Black Knight Financial Services Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into Black Knight Financial Services ROI
Black Knight Financial Services's ROI score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Black Knight Financial Services' ROI score.
Ranked Black Knight Financial Services ROI the Highest
Ranked Black Knight Financial Services ROI the Lowest
Black Knight Financial Services ROI Score by Gender
Male customers rated Black Knight Financial Services's ROI score 1.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Black Knight Financial Services.
Male
4.8/5
Female
3.3/5
Black Knight Financial Services ROI Score by Ethnicity
Black Knight Financial Services's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Black Knight Financial Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Black Knight Financial Services ROI Score by Usage
Black Knight Financial Services's ROI score was rated 4.5 stars by customers who have used Black Knight Financial Services's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Black Knight Financial Services ROI Score by Industry
Black Knight Financial Services's ROI score was rated 3.6 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Black Knight Financial Services Pricing vs. Competitors
Compared to its competitors, Black Knight Financial Services's ROI score is rated right above Genpact.
| COMPANY | Pricing Score | |
|---|---|---|
| Black Knight Financial Services | 4/5 |
| Genpact | 3.4/5 |
| Charles Schwab | 3.4/5 |
| Ocwen Financial | N/A |
| Wyndham Capital Mortgage | N/A |
Unlock Black Knight Financial Services ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Black Knight Financial Services ROI vs. Competitors data and gain insights into your customers today.
Black Knight Financial Services Customer Satisfaction (CSAT)
Black Knight Financial Services Customer Satisfaction (CSAT) Score
80 / 100
Black Knight Financial Services has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Black Knight Financial Services Customer Satisfaction
Black Knight Financial Services's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Black Knight Financial Services' Customer Satisfaction.
Ranked Black Knight Financial Services Customer Satisfaction the Highest
Black Knight Financial Services Customer Satisfaction Score by Gender
Black Knight Financial Services's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Black Knight Financial Services.
67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Black Knight Financial Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Black Knight Financial Services' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Black Knight Financial Services.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Black Knight Financial Services Customer Satisfaction vs. Competitors
Compared to its competitors, Black Knight Financial Services's Customer Satisfaction score is rated right above Genpact, and is preceded by Ocwen Financial.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ocwen Financial | 100% |
| Black Knight Financial Services | 80% |
| Genpact | 58% |
| Charles Schwab | 55% |
| Wyndham Capital Mortgage | 0% |
Unlock Black Knight Financial Services Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Black Knight Financial Services Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Black Knight Financial Services Customer Service
4/5
Black Knight Financial Services has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Black Knight Financial Services' overall Customer Service score rated by its users and customers.
About Black Knight Financial Services's Customer Service
Address
601 Riverside Avenue, Jacksonville, FL 32204
Website
https://www.blackknightinc.com/
Phone Number
904.854.5100
Black Knight Financial Services's Social Links
Quick Insights into Black Knight Financial Services Customer Service
Black Knight Financial Services's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Black Knight Financial Services' Customer Service score.
Ranked Black Knight Financial Services Customer Service the Highest
Ranked Black Knight Financial Services Customer Service the Lowest
Black Knight Financial Services Customer Service Score by Gender
Male customers rated Black Knight Financial Services's Customer Service score 1.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Black Knight Financial Services.
Male
4.8/5
Female
3/5
Black Knight Financial Services Customer Service Score by Ethnicity
Black Knight Financial Services's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Black Knight Financial Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Black Knight Financial Services Customer Service Score by Usage
Black Knight Financial Services's Customer Service score was rated 4.5 stars by customers who have used Black Knight Financial Services's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Black Knight Financial Services Customer Service Score by Industry
Black Knight Financial Services's Customer Service score was rated 3.3 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Black Knight Financial Services Customer Service vs. Competitors
Compared to its competitors, Black Knight Financial Services's Customer Service score is rated right above Genpact.
| COMPANY | Customer Service Score | |
|---|---|---|
| Black Knight Financial Services | 4/5 |
| Genpact | 3.5/5 |
| Charles Schwab | 3.5/5 |
| Ocwen Financial | N/A |
| Wyndham Capital Mortgage | N/A |
Unlock Black Knight Financial Services Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Black Knight Financial Services Customer Service vs. Competitors data and gain insights into your customers today.
Black Knight Financial Services as an Employer
3.8/5
Black Knight Financial Services has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
CEO of Black Knight Financial Services
In the Top 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Black Knight Financial Services scored a 15 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Black Knight Financial Services would recommend the brand to a friend. ENPS measures how likely Black Knight Financial Services employees would recommend working at Black Knight Financial Services to a friend.
Net Promoter Score
15
NPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 38% | Promoters |
|---|---|
| 31% | Passive |
| 31% | Detractors |
