-18
NPS
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Altisource
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About Altisource's Brand
Altisource Portfolio Solutions S.A. (NASDAQ: ASPS) is a premier marketplace and transaction solutions provider. Among its major competitors, Altisource is ranked in 4th place for NPS while Freddie Mac is 1st, and Fidelity National Financial is 2nd.Their current market cap is $114.07M
Brand at a Glance
71%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Altisource CMO
Altisource Ranking
- #3 / 4 of its competitors
Altisource NPS
Altisource's Net Promoter Score (NPS) is a -18 with 38% Promoters, 6% Passives, and 56% Detractors. Net Promoter Score tracks whether Altisource's customers would recommend using the product based on a scale of -100 to 100.
Altisource Overall NPS
| 38% | Promoters |
|---|---|
| 6% | Passives |
| 56% | Detractors |
Altisource NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -80 | Feb 2022 | -80 |
Mar 2022 -83 | Mar 2022 | -83 |
May 2022 -85 | May 2022 | -85 |
Jul 2022 -63 | Jul 2022 | -63 |
Dec 2022 -44 | Dec 2022 | -44 |
Jun 2023 -30 | Jun 2023 | -30 |
Aug 2023 -36 | Aug 2023 | -36 |
Feb 2024 -41 | Feb 2024 | -41 |
Aug 2024 -32 | Aug 2024 | -32 |
Feb 2025 -22 | Feb 2025 | -22 |
Apr 2026 -27 | Apr 2026 | -27 |
Sep 2026 -19 | Sep 2026 | -19 |
How Other Brands Compare
Altisource is ranked third for NPS among its competitors. Freddie Mac and Fidelity National Financial come in first and second, with Assurant coming in at #4. Among those competitors, it is the lowest valued company behind Fidelity National Financial.
Altisource |  Freddie Mac |  Fidelity National Financial |  Assurant | |
| Global Ranking | #- | #379 | #- | #- |
| NPS | -18 | 24 | -7 | -39 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $114.07M | - | $9.45B | $8.51B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Altisource NPS by Gender
Male customers rated Altisource's NPS 150 points higher than Female customers.
Male
50
Altisource's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
-100
Altisource's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Altisource NPS by Usage
Altisource's NPS was rated -34 points by customers who have used Altisource's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Altisource NPS vs. Competitors
Compared to its competitors, Altisource's NPS is rated right above Rate, and is preceded by Kiavi (formerly LendingHome).
| COMPANY | NPS Score | |
|---|---|---|
| Freddie Mac | 24 |
 | North American Title Company | N/A |
| Fidelity National Financial | -7 |
 | Kiavi (formerly LendingHome) | -10 |
| Altisource | -18 |
 | Rate | -31 |
 | Ocwen Financial | -34 |
| Assurant | -39 |
 | PennyMac Loan Services, LLC | -100 |
Altisource Customer Reviews
Out of the 2 Altisource customer reviews 0 were positive and 2 were constructive. Altisource customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Altisource Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Altisource users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Altisource Customer Loyalty Score by Gender
Male customers rated Altisource's Customer Loyalty score 60% higher than Female customers.
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Male
100%
Yes
Female
40%
Yes
Altisource Customer Loyalty Score by Usage
Altisource's Customer Loyalty score was rated 70% by customers who have used Altisource's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Altisource Customer Loyalty Score by Industry
Altisource's Customer Loyalty score was rated 100% by Real Estate industry customers.
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Altisource Customer Loyalty vs. Competitors
Compared to its competitors, Altisource's Customer Loyalty score is rated right above PennyMac Loan Services, LLC, and is preceded by Freddie Mac.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kiavi (formerly LendingHome) | 90% |
| Fidelity National Financial | 74% |
| Freddie Mac | 73% |
| Altisource | 71% |
| PennyMac Loan Services, LLC | 70% |
| Assurant | 67% |
| Rate | 56% |
| Ocwen Financial | 10% |
| North American Title Company | N/A |
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Altisource Product Quality
3.2/5
Altisource has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Altisource Product Information
Altisource’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Altisource's product the highest.
- Website
- http://www.altisource.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
Quick Insights into Altisource Product Quality
Altisource's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Altisource Product Quality the Highest
Ranked Altisource Product Quality the Lowest
Altisource Product Quality Score by Gender
Male customers rated Altisource's Product Quality score 1.8 stars higher than Female customers.
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Male
3.6/5
Female
1.8/5
Altisource Product Quality Score by Usage
Altisource's Product Quality score was rated 2.3 stars by customers who have used Altisource's products/services for Less than 1 Year.
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Altisource Product Quality Score by Industry
Altisource's Product Quality score was rated 3.5 stars by Real Estate industry customers.
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Altisource Product Quality vs. Competitors
Compared to its competitors, Altisource's Product Quality score is rated right above Ocwen Financial, and is preceded by Kiavi (formerly LendingHome).
| COMPANY | Product Quality Score | |
|---|---|---|
| Fidelity National Financial | 4/5 |
| Freddie Mac | 3.5/5 |
| Kiavi (formerly LendingHome) | 3.3/5 |
| Altisource | 3.2/5 |
| Ocwen Financial | 2.7/5 |
| Rate | 2.5/5 |
| Assurant | 1.9/5 |
| PennyMac Loan Services, LLC | 1.5/5 |
| North American Title Company | N/A |
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Altisource Pricing
Altisource ROI & Value For Money
3.2/5
Altisource has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Altisource Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry.
Quick Insights into Altisource ROI
Altisource's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Altisource ROI the Highest
Ranked Altisource ROI the Lowest
Altisource ROI Score by Gender
Male customers rated Altisource's ROI score 1.8 stars higher than Female customers.
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Male
3.6/5
Female
1.8/5
Altisource ROI Score by Usage
Altisource's ROI score was rated 2.3 stars by customers who have used Altisource's products/services for Less than 1 Year.
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Altisource ROI Score by Industry
Altisource's ROI score was rated 3.5 stars by Real Estate industry customers.
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Altisource Pricing vs. Competitors
Compared to its competitors, Altisource's ROI score is rated right above Kiavi (formerly LendingHome), and is preceded by Freddie Mac.
| COMPANY | Pricing Score | |
|---|---|---|
| Fidelity National Financial | 3.9/5 |
| Freddie Mac | 3.8/5 |
| Altisource | 3.2/5 |
| Kiavi (formerly LendingHome) | 2.9/5 |
| Rate | 2.6/5 |
| Assurant | 2/5 |
| PennyMac Loan Services, LLC | 1.5/5 |
| Ocwen Financial | 1.5/5 |
| North American Title Company | N/A |
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Altisource Customer Satisfaction (CSAT)
Altisource Customer Satisfaction (CSAT) Score
70 / 100
Altisource has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
31%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Altisource Customer Satisfaction
Altisource's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Altisource Customer Satisfaction the Highest
Ranked Altisource Customer Satisfaction the Lowest
Altisource Customer Satisfaction Score by Gender
Male customers rated Altisource's Customer Satisfaction score 41 points higher than Female customers.
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75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
34 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Altisource Customer Satisfaction Score by Usage
Altisource's Customer Satisfaction score was rated 67 points by customers who have used Altisource's products/services for Less than 1 Year.
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Altisource Customer Satisfaction Score by Industry
Altisource's Customer Satisfaction score was rated 67 points by Real Estate industry customers.
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"label": "Real Estate",
"groupId": 554,
"score": 67,
"stars": 0,
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}Altisource Customer Satisfaction vs. Competitors
Compared to its competitors, Altisource's Customer Satisfaction score is rated right above Ocwen Financial, and is preceded by Kiavi (formerly LendingHome).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Freddie Mac | 79% |
| Fidelity National Financial | 73% |
| Kiavi (formerly LendingHome) | 72% |
| Altisource | 70% |
| Ocwen Financial | 50% |
| Rate | 36% |
| Assurant | 27% |
| PennyMac Loan Services, LLC | 5% |
| North American Title Company | 0% |
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Altisource Customer Service
3.2/5
Altisource has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Altisource's Customer Service
Address
40, avenue Monterey, Oregon City, OR L-2163
Website
http://www.altisource.com/
Phone Number
352 2469 7900
Altisource's Social Links
Quick Insights into Altisource Customer Service
Altisource's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Altisource Customer Service the Highest
Ranked Altisource Customer Service the Lowest
Altisource Customer Service Score by Gender
Male customers rated Altisource's Customer Service score 1.9 stars higher than Female customers.
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Male
3.7/5
Female
1.8/5
Altisource Customer Service Score by Usage
Altisource's Customer Service score was rated 2.5 stars by customers who have used Altisource's products/services for Less than 1 Year.
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Altisource Customer Service Score by Industry
Altisource's Customer Service score was rated 3.5 stars by Real Estate industry customers.
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Altisource Customer Service vs. Competitors
Compared to its competitors, Altisource's Customer Service score is rated right above Kiavi (formerly LendingHome), and is preceded by Freddie Mac.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fidelity National Financial | 4.1/5 |
| Freddie Mac | 3.8/5 |
| Altisource | 3.2/5 |
| Kiavi (formerly LendingHome) | 3.1/5 |
| Rate | 2.4/5 |
| Assurant | 1.9/5 |
| PennyMac Loan Services, LLC | 1.5/5 |
| Ocwen Financial | 1.5/5 |
| North American Title Company | N/A |
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Altisource as an Employer
2.9/5
Altisource has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Altisource scored a -18 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Altisource would recommend the brand to a friend. ENPS measures how likely Altisource employees would recommend working at Altisource to a friend.
Net Promoter Score
-18
NPS Score
| 38% | Promoters |
|---|---|
| 6% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
