-21
NPS
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Altisource
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About Altisource's Brand
Altisource Portfolio Solutions S.A. (NASDAQ: ASPS) is a premier marketplace and transaction solutions provider. Among its major competitors, Altisource is ranked in 5th place for NPS while Freddie Mac is 1st, and Ocwen Financial is 2nd.Their current market cap is $114.07M
Brand at a Glance
67%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Altisource CMO
Altisource Ranking
- #3 / 4 of its competitors
Altisource NPS
Altisource's Net Promoter Score (NPS) is a -21 with 36% Promoters, 7% Passives, and 57% Detractors. Net Promoter Score tracks whether Altisource's customers would recommend using the product based on a scale of -100 to 100.
Altisource Overall NPS
| 36% | Promoters |
|---|---|
| 7% | Passives |
| 57% | Detractors |
Altisource NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Jan 2022 -75 | Jan 2022 | -75 |
Feb 2022 -80 | Feb 2022 | -80 |
Mar 2022 -83 | Mar 2022 | -83 |
May 2022 -85 | May 2022 | -85 |
Jul 2022 -63 | Jul 2022 | -63 |
Dec 2022 -44 | Dec 2022 | -44 |
Jun 2023 -30 | Jun 2023 | -30 |
Aug 2023 -36 | Aug 2023 | -36 |
Feb 2024 -41 | Feb 2024 | -41 |
Aug 2024 -32 | Aug 2024 | -32 |
Feb 2025 -22 | Feb 2025 | -22 |
How Other Brands Compare
Altisource is ranked third for NPS among its competitors. Freddie Mac and Fidelity National Financial come in first and second, with Assurant coming in at #4. Among those competitors, it is the lowest valued company behind Fidelity National Financial.
Altisource |  Freddie Mac |  Fidelity National Financial |  Assurant | |
| Global Ranking | #- | #379 | #- | #- |
| NPS | -21 | 24 | -7 | -39 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $114.07M | - | $9.45B | $8.51B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Altisource NPS by Gender
Altisource's NPS was rated -100 by Female customers on Comparably.
Female
-100
Altisource's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Altisource's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Altisource NPS vs. Competitors
Compared to its competitors, Altisource's NPS is rated right above Rate, and is preceded by Kiavi (formerly LendingHome).
| COMPANY | NPS Score | |
|---|---|---|
| Freddie Mac | 24 |
 | Ocwen Financial | 0 |
 | North American Title Company | N/A |
| Fidelity National Financial | -7 |
 | Kiavi (formerly LendingHome) | -10 |
| Altisource | -21 |
 | Rate | -31 |
| Assurant | -39 |
 | PennyMac Loan Services, LLC | -100 |
Altisource Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Altisource users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Altisource Customer Loyalty Score by Gender
Altisource's Customer Loyalty score was rated 40 by Female customers on Comparably.
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Female
40%
Yes
Male
N/A
Yes
Altisource Customer Loyalty vs. Competitors
Compared to its competitors, Altisource's Customer Loyalty score is rated right above Assurant, and is preceded by PennyMac Loan Services, LLC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kiavi (formerly LendingHome) | 90% |
| Fidelity National Financial | 74% |
| Freddie Mac | 73% |
| PennyMac Loan Services, LLC | 70% |
| Altisource | 67% |
| Assurant | 67% |
| Rate | 57% |
| Ocwen Financial | N/A |
| North American Title Company | N/A |
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Altisource Product Quality
3.2/5
Altisource has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Altisource Product Information
Altisource’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.altisource.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
Quick Insights into Altisource Product Quality
Altisource's Product Quality score was rated highest by Female customers.
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Ranked Altisource Product Quality the Highest
Altisource Product Quality Score by Gender
Altisource's Product Quality score was rated 1.8 by Female customers on Comparably.
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Female
1.8/5
Male
N/A
Altisource Product Quality vs. Competitors
Compared to its competitors, Altisource's Product Quality score is rated right above Rate, and is preceded by Kiavi (formerly LendingHome).
| COMPANY | Product Quality Score | |
|---|---|---|
| Ocwen Financial | 4/5 |
| Fidelity National Financial | 4/5 |
| Freddie Mac | 3.5/5 |
| Kiavi (formerly LendingHome) | 3.3/5 |
| Altisource | 3.2/5 |
| Rate | 2.6/5 |
| Assurant | 1.9/5 |
| PennyMac Loan Services, LLC | 1.5/5 |
| North American Title Company | N/A |
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Altisource Pricing
Altisource ROI & Value For Money
3.3/5
Altisource has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Altisource ROI
Altisource's ROI score was rated highest by Female customers.
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Ranked Altisource ROI the Highest
Altisource ROI Score by Gender
Altisource's ROI score was rated 1.8 by Female customers on Comparably.
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Female
1.8/5
Male
N/A
Altisource Pricing vs. Competitors
Compared to its competitors, Altisource's ROI score is rated right above Kiavi (formerly LendingHome), and is preceded by Freddie Mac.
| COMPANY | Pricing Score | |
|---|---|---|
| Fidelity National Financial | 3.9/5 |
| Freddie Mac | 3.8/5 |
| Altisource | 3.3/5 |
| Kiavi (formerly LendingHome) | 2.9/5 |
| Rate | 2.7/5 |
| Assurant | 2/5 |
| PennyMac Loan Services, LLC | 1.5/5 |
| Ocwen Financial | N/A |
| North American Title Company | N/A |
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Altisource Customer Satisfaction (CSAT)
Altisource Customer Satisfaction (CSAT) Score
73 / 100
Altisource has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
37%
Satisfied
36%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Altisource Customer Satisfaction
Altisource's Customer Satisfaction score was rated highest by Female customers.
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Ranked Altisource Customer Satisfaction the Highest
Altisource Customer Satisfaction Score by Gender
Altisource's Customer Satisfaction score was rated 34 by Female customers on Comparably.
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34 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Altisource Customer Satisfaction vs. Competitors
Compared to its competitors, Altisource's Customer Satisfaction score is rated right above Kiavi (formerly LendingHome), and is preceded by Fidelity National Financial.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ocwen Financial | 100% |
| Freddie Mac | 78% |
| Fidelity National Financial | 73% |
| Altisource | 73% |
| Kiavi (formerly LendingHome) | 72% |
| Rate | 37% |
| Assurant | 25% |
| PennyMac Loan Services, LLC | 4% |
| North American Title Company | 0% |
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Altisource Customer Service
3.3/5
Altisource has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Altisource's Customer Service
Address
40, avenue Monterey, Oregon City, OR L-2163
Website
http://www.altisource.com/
Phone Number
352 2469 7900
Altisource's Social Links
Quick Insights into Altisource Customer Service
Altisource's Customer Service score was rated highest by Female customers.
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Ranked Altisource Customer Service the Highest
Altisource Customer Service Score by Gender
Altisource's Customer Service score was rated 1.8 by Female customers on Comparably.
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Female
1.8/5
Male
N/A
Altisource Customer Service vs. Competitors
Compared to its competitors, Altisource's Customer Service score is rated right above Kiavi (formerly LendingHome), and is preceded by Freddie Mac.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fidelity National Financial | 4.1/5 |
| Freddie Mac | 3.8/5 |
| Altisource | 3.3/5 |
| Kiavi (formerly LendingHome) | 3.1/5 |
| Rate | 2.4/5 |
| Assurant | 1.8/5 |
| PennyMac Loan Services, LLC | 1.5/5 |
| Ocwen Financial | N/A |
| North American Title Company | N/A |
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Altisource as an Employer
2.9/5
Altisource has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Altisource scored a -21 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Altisource would recommend the brand to a friend. ENPS measures how likely Altisource employees would recommend working at Altisource to a friend.
Net Promoter Score
-21
NPS Score
| 36% | Promoters |
|---|---|
| 7% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
