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NPS
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Fidelity National Financial
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About Fidelity National Financial's Brand
Fidelity National Financial, Inc. (NYSE:FNF), is a leading provider of title insurance, mortgage services and diversified services. FNF is Among its major competitors, Fidelity National Financial is ranked in 7th place for NPS while W.R. Berkley Corporation is 1st, and Freddie Mac is 2nd.Their current market cap is $9.45B
Brand at a Glance
74%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Fidelity National Financial CMO
Brian Maughan
Brian Maughan serves as the Senior Vice President, Chief Marketing Officer of Fidelity National Financial. Brian started at Fidelity National Financial in Jun of 2012. Brian currently resides in the Jacksonville, Florida Area.
Fidelity National Financial Ranking
- #3 / 4 of its competitors
Fidelity National Financial NPS
Fidelity National Financial's Net Promoter Score (NPS) is a -7 with 43% Promoters, 7% Passives, and 50% Detractors. Net Promoter Score tracks whether Fidelity National Financial's customers would recommend using the product based on a scale of -100 to 100.
Fidelity National Financial Overall NPS
| 43% | Promoters |
|---|---|
| 7% | Passives |
| 50% | Detractors |
Fidelity National Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Oct 2022 0 | Oct 2022 | 0 |
Apr 2023 0 | Apr 2023 | 0 |
Dec 2023 -25 | Dec 2023 | -25 |
Feb 2024 -51 | Feb 2024 | -51 |
Mar 2024 -29 | Mar 2024 | -29 |
Apr 2024 -13 | Apr 2024 | -13 |
May 2024 -22 | May 2024 | -22 |
Jul 2024 -30 | Jul 2024 | -30 |
Apr 2025 -18 | Apr 2025 | -18 |
Sep 2025 -25 | Sep 2025 | -25 |
Jan 2026 -8 | Jan 2026 | -8 |
How Other Brands Compare
Fidelity National Financial is ranked third for NPS among its competitors. Freddie Mac and Fidelity Investments come in first and second, with Fiserv coming in at #4. Among those competitors, it is the lowest valued company behind Fiserv.
Fidelity National Financial |  Fidelity Investments |  Fiserv |  Freddie Mac | |
| Global Ranking | #- | #162 | #319 | #379 |
| NPS | -7 | 8 | -12 | 24 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $9.45B | $11.88B | $74.66B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fidelity National Financial NPS by Gender
Fidelity National Financial's NPS was rated 100 by Male customers on Comparably.
Male
100
Fidelity National Financial's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Fidelity National Financial's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Fidelity National Financial NPS vs. Competitors
Compared to its competitors, Fidelity National Financial's NPS is rated right above Fiserv, and is preceded by First American.
| COMPANY | NPS Score | |
|---|---|---|
 | W.R. Berkley Corporation | 25 |
| Freddie Mac | 24 |
 | Radian Group | 11 |
| Fidelity Investments | 8 |
 | Title Nine | 0 |
 | First American | -3 |
| Fidelity National Financial | -7 |
| Fiserv | -12 |
 | Altisource | -27 |
Fidelity National Financial Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Fidelity National Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fidelity National Financial Customer Loyalty Score by Gender
Fidelity National Financial's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Fidelity National Financial Customer Loyalty vs. Competitors
Compared to its competitors, Fidelity National Financial's Customer Loyalty score is rated right above Freddie Mac, and is preceded by Fiserv.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fidelity Investments | 82% |
| Radian Group | 79% |
| Fiserv | 76% |
| Fidelity National Financial | 74% |
| Freddie Mac | 73% |
| First American | 72% |
| W.R. Berkley Corporation | 71% |
| Altisource | 69% |
| Title Nine | 68% |
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Fidelity National Financial Product Quality
4/5
Fidelity National Financial has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Fidelity National Financial Product Information
Fidelity National Financial’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://fnf.com
- Company Size
- 10,000+ Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Fidelity National Financial Product Quality
Fidelity National Financial's Product Quality score was rated highest by Male customers.
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Ranked Fidelity National Financial Product Quality the Highest
Fidelity National Financial Product Quality Score by Gender
Fidelity National Financial's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Fidelity National Financial Product Quality vs. Competitors
Compared to its competitors, Fidelity National Financial's Product Quality score is rated right above W.R. Berkley Corporation, and is preceded by Radian Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Radian Group | 4.1/5 |
| Fidelity National Financial | 4/5 |
| W.R. Berkley Corporation | 3.9/5 |
| Title Nine | 3.9/5 |
| Freddie Mac | 3.5/5 |
| Fidelity Investments | 3.4/5 |
| Fiserv | 3.3/5 |
| Altisource | 3.1/5 |
| First American | 2.9/5 |
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Fidelity National Financial Pricing
Fidelity National Financial ROI & Value For Money
3.9/5
Fidelity National Financial has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Fidelity National Financial ROI
Fidelity National Financial's ROI score was rated highest by Male customers.
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Ranked Fidelity National Financial ROI the Highest
Fidelity National Financial ROI Score by Gender
Fidelity National Financial's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Fidelity National Financial Pricing vs. Competitors
Compared to its competitors, Fidelity National Financial's ROI score is rated right above Freddie Mac, and is preceded by Radian Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Radian Group | 4/5 |
| Fidelity National Financial | 3.9/5 |
| Freddie Mac | 3.8/5 |
| Title Nine | 3.7/5 |
| W.R. Berkley Corporation | 3.5/5 |
| Fidelity Investments | 3.4/5 |
| First American | 3.1/5 |
| Altisource | 3.1/5 |
| Fiserv | 2.9/5 |
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Fidelity National Financial Customer Satisfaction (CSAT)
Fidelity National Financial Customer Satisfaction (CSAT) Score
72 / 100
Fidelity National Financial has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
36%
Satisfied
36%
Neither Satisfied nor Dissatisfied
28%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fidelity National Financial Customer Satisfaction
Fidelity National Financial's Customer Satisfaction score was rated highest by Male customers.
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Ranked Fidelity National Financial Customer Satisfaction the Highest
Fidelity National Financial Customer Satisfaction Score by Gender
Fidelity National Financial's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Fidelity National Financial Customer Satisfaction vs. Competitors
Compared to its competitors, Fidelity National Financial's Customer Satisfaction score is rated right above Title Nine, and is preceded by W.R. Berkley Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Radian Group | 100% |
| Freddie Mac | 78% |
| W.R. Berkley Corporation | 73% |
| Fidelity National Financial | 72% |
| Title Nine | 67% |
| Altisource | 66% |
| Fidelity Investments | 58% |
| First American | 49% |
| Fiserv | 48% |
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Fidelity National Financial Customer Service
4.1/5
Fidelity National Financial has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Fidelity National Financial's Customer Service
Address
601 Riverside Avenue, Jacksonville, TX
Website
http://fnf.com
Phone Number
904-854-8100
Quick Insights into Fidelity National Financial Customer Service
Fidelity National Financial's Customer Service score was rated highest by Male customers.
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Ranked Fidelity National Financial Customer Service the Highest
Fidelity National Financial Customer Service Score by Gender
Fidelity National Financial's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Fidelity National Financial Customer Service vs. Competitors
Compared to its competitors, Fidelity National Financial's Customer Service score is rated right above W.R. Berkley Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fidelity National Financial | 4.1/5 |
| W.R. Berkley Corporation | 3.9/5 |
| Freddie Mac | 3.8/5 |
| Radian Group | 3.7/5 |
| Title Nine | 3.7/5 |
| Fidelity Investments | 3.2/5 |
| Fiserv | 3.1/5 |
| Altisource | 3.1/5 |
| First American | 3/5 |
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Fidelity National Financial as an Employer
4.1/5
Fidelity National Financial has a 4.1/5 stars for its overall company culture rated by their employees
top
30%
CEO of Fidelity National Financial
In the Top 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Fidelity National Financial scored a -7 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Fidelity National Financial would recommend the brand to a friend. ENPS measures how likely Fidelity National Financial employees would recommend working at Fidelity National Financial to a friend.
Net Promoter Score
-7
NPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 50% | Promoters |
|---|---|
| 27% | Passive |
| 23% | Detractors |
