-64
NPS
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AvalonBay
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About AvalonBay's Brand
AvalonBay Communities, Inc. is in the business of developing, redeveloping, acquiring and managing high-quality apartment Among its major competitors, AvalonBay is ranked in 4th place for NPS while Philips is 1st, and CBRE is 2nd.Their current market cap is $24.85B
Brand at a Glance
63%
Customer Loyalty
1.7/5
Product Quality
1.6/5
Pricing
1.7/5
Customer Service
AvalonBay Ranking
- #3 / 4 of its competitors
AvalonBay NPS
AvalonBay's Net Promoter Score (NPS) is a -64 with 14% Promoters, 8% Passives, and 78% Detractors. Net Promoter Score tracks whether AvalonBay's customers would recommend using the product based on a scale of -100 to 100.
AvalonBay Overall NPS
| 14% | Promoters |
|---|---|
| 8% | Passives |
| 78% | Detractors |
AvalonBay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -50 | Mar 2024 | -50 |
Apr 2024 -52 | Apr 2024 | -52 |
May 2024 -55 | May 2024 | -55 |
Jul 2024 -57 | Jul 2024 | -57 |
Oct 2024 -58 | Oct 2024 | -58 |
Jan 2025 -60 | Jan 2025 | -60 |
Feb 2025 -63 | Feb 2025 | -63 |
Mar 2025 -57 | Mar 2025 | -57 |
Jun 2025 -59 | Jun 2025 | -59 |
Jul 2025 -59 | Jul 2025 | -59 |
Aug 2025 -62 | Aug 2025 | -62 |
Oct 2025 -62 | Oct 2025 | -62 |
How Other Brands Compare
AvalonBay is ranked third for NPS among its competitors. Philips and CBRE come in first and second, with UDR coming in at #4. Among those competitors, it is the second most valued company.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AvalonBay NPS by Gender
Male customers rated AvalonBay's NPS 12 points higher than Female customers.
Male
-78
AvalonBay's NPS was rated -78 by Male customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Female
-90
AvalonBay's NPS was rated -90 by Female customers on Comparably.
0%
Promoters
10%
Passives
90%
Detractors
AvalonBay NPS by Ethnicity
AvalonBay's NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -100 | Other | -100 |
AvalonBay NPS by Age
AvalonBay's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
AvalonBay NPS by Usage
AvalonBay's NPS was rated the highest by customers who have used AvalonBay's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -66 | Less than 1 Year | -66 |
1 to 2 Years -80 | 1 to 2 Years | -80 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
AvalonBay Customer Reviews
Out of the 3 AvalonBay customer reviews 1 was positive and 2 were constructive. AvalonBay customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
AvalonBay Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of AvalonBay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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AvalonBay Customer Loyalty Score by Gender
Female customers rated AvalonBay's Customer Loyalty score 22% higher than Male customers.
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Male
60%
Yes
Female
82%
Yes
AvalonBay Customer Loyalty Score by Ethnicity
AvalonBay's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AvalonBay.
74
out of 100
Caucasian
46
out of 100
Other
AvalonBay Customer Loyalty Score by Age
AvalonBay's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
41-45 100% | 41-45 | 100% |
61-65 46% | 61-65 | 46% |
AvalonBay Customer Loyalty Score by Usage
AvalonBay's Customer Loyalty score was rated the highest by customers who have used AvalonBay's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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AvalonBay Customer Loyalty Score by Industry
AvalonBay's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
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AvalonBay Customer Loyalty vs. Competitors
Compared to its competitors, AvalonBay's Customer Loyalty score is rated right above Bozzuto, and is preceded by CBRE.
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AvalonBay Product Quality
1.7/5
AvalonBay has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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AvalonBay Product Information
AvalonBay’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated AvalonBay's product the highest.
- Website
- http://avalonbay.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Real Estate
Quick Insights into AvalonBay Product Quality
AvalonBay's Product Quality score was rated highest by customers who have used AvalonBay's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked AvalonBay Product Quality the Highest
Ranked AvalonBay Product Quality the Lowest
AvalonBay Product Quality Score by Gender
AvalonBay's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
AvalonBay Product Quality Score by Ethnicity
AvalonBay's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
AvalonBay Product Quality Score by Age
AvalonBay's Product Quality score was rated 1.5 stars by customers ages 31-35 and customers ages 61-65 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
AvalonBay Product Quality Score by Usage
AvalonBay's Product Quality score was rated the highest by customers who have used AvalonBay's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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AvalonBay Product Quality Score by Industry
AvalonBay's Product Quality score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
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AvalonBay Product Quality vs. Competitors
Compared to its competitors, AvalonBay's Product Quality score is rated right above UDR, and is preceded by Bozzuto.
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AvalonBay Pricing
AvalonBay ROI & Value For Money
1.6/5
AvalonBay has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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AvalonBay Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into AvalonBay ROI
AvalonBay's ROI score was rated highest by customers ages 61-65, and rated lowest by Other customers.
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Ranked AvalonBay ROI the Highest
Ranked AvalonBay ROI the Lowest
AvalonBay ROI Score by Gender
AvalonBay's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
AvalonBay ROI Score by Ethnicity
AvalonBay's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AvalonBay.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
AvalonBay ROI Score by Age
AvalonBay's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
61-65 2.1 | 61-65 | 2.1 |
AvalonBay ROI Score by Usage
AvalonBay's ROI score was rated the highest by customers who have used AvalonBay's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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AvalonBay ROI Score by Industry
AvalonBay's ROI score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
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AvalonBay Pricing vs. Competitors
Compared to its competitors, AvalonBay's ROI score is rated right above UDR, and is preceded by Bozzuto.
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AvalonBay Customer Satisfaction (CSAT)
AvalonBay Customer Satisfaction (CSAT) Score
25 / 100
AvalonBay has an overall Customer Satisfaction score of 25 rated by its users and customers.
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Very Satisfied
6%
Satisfied
19%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
22%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AvalonBay Customer Satisfaction
AvalonBay's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Other customers.
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Ranked AvalonBay Customer Satisfaction the Highest
Ranked AvalonBay Customer Satisfaction the Lowest
AvalonBay Customer Satisfaction Score by Gender
Female customers rated AvalonBay's Customer Satisfaction score 0 points higher than Male customers.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
10 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
AvalonBay Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
AvalonBay's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
71%
CSAT according to Other
AvalonBay's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
AvalonBay Customer Satisfaction Score by Age
AvalonBay's Customer Satisfaction score was rated 0 points by customers ages 41-45 and customers ages 61-65 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 61-65 | 0% |
AvalonBay Customer Satisfaction Score by Usage
AvalonBay's Customer Satisfaction score was rated the highest by customers who have used AvalonBay's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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AvalonBay Customer Satisfaction Score by Industry
AvalonBay's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
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}AvalonBay Customer Satisfaction vs. Competitors
Compared to its competitors, AvalonBay's Customer Satisfaction score is rated right above UDR, and is preceded by Bozzuto.
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AvalonBay Customer Service
1.7/5
AvalonBay has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About AvalonBay's Customer Service
Address
Ballston Tower, 671 N. Glebe Road Suite 800, Arlington, VA
Website
http://avalonbay.com/
Phone Number
703-329-6300
Quick Insights into AvalonBay Customer Service
AvalonBay's Customer Service score was rated highest by customers ages 61-65, and rated lowest by Other customers.
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Ranked AvalonBay Customer Service the Highest
Ranked AvalonBay Customer Service the Lowest
AvalonBay Customer Service Score by Gender
AvalonBay's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
AvalonBay Customer Service Score by Ethnicity
AvalonBay's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AvalonBay.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
AvalonBay Customer Service Score by Age
AvalonBay's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
61-65 2.3 | 61-65 | 2.3 |
AvalonBay Customer Service Score by Usage
AvalonBay's Customer Service score was rated the highest by customers who have used AvalonBay's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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AvalonBay Customer Service Score by Industry
AvalonBay's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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AvalonBay Customer Service vs. Competitors
Compared to its competitors, AvalonBay's Customer Service score is rated right above UDR, and is preceded by Bozzuto.
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AvalonBay as an Employer
2.9/5
AvalonBay has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
AvalonBay scored a -64 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of AvalonBay would recommend the brand to a friend. ENPS measures how likely AvalonBay employees would recommend working at AvalonBay to a friend.
Net Promoter Score
-64
NPS Score
| 14% | Promoters |
|---|---|
| 8% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 39% | Promoters |
|---|---|
| 19% | Passive |
| 42% | Detractors |
