-34
NPS
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AVIA
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About AVIA's Brand
Healthcare provider-focused innovation accelerator Among its major competitors, AVIA is ranked in 5th place for NPS while Nike is 1st, and CitiusTech is 2nd.Their current valuation is $150.00M
Brand at a Glance
55%
Customer Loyalty
2/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
AVIA Ranking
- #4 / 4 of its competitors
AVIA NPS
AVIA's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether AVIA's customers would recommend using the product based on a scale of -100 to 100.
AVIA Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
AVIA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Jan 2024 0 | Jan 2024 | 0 |
Apr 2025 -33 | Apr 2025 | -33 |
How Other Brands Compare
AVIA is ranked #4 for NPS among its competitors. Nike and CitiusTech come in first and second, with Tenet coming in at third. Among those competitors, it is the lowest valued company behind Nike.
AVIA |  Nike |  Tenet |  CitiusTech | |
| Global Ranking | #- | #6 | #- | #- |
| NPS | -34 | 48 | -3 | 35 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $150.00M | $222.95B | $5.37B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AVIA NPS vs. Competitors
Compared to its competitors, AVIA's NPS is rated right below LifePoint Health.
| COMPANY | NPS Score | |
|---|---|---|
| Nike | 48 |
| CitiusTech | 35 |
 | Healthbox | N/A |
| Tenet | -3 |
 | LifePoint Health | -23 |
| AVIA | -34 |
AVIA Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of AVIA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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AVIA Customer Loyalty vs. Competitors
Compared to its competitors, AVIA's Customer Loyalty score is rated right above Healthbox, and is preceded by Tenet.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nike | 83% |
| CitiusTech | 79% |
| LifePoint Health | 69% |
| Tenet | 65% |
| AVIA | 55% |
| Healthbox | N/A |
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AVIA Product Quality
2/5
AVIA has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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AVIA Product Information
AVIA’s product quality score is a 2 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
Productivity
AVIA Product Quality vs. Competitors
Compared to its competitors, AVIA's Product Quality score is rated right above Healthbox, and is preceded by LifePoint Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nike | 4.3/5 |
| CitiusTech | 3.9/5 |
| Tenet | 3.3/5 |
| LifePoint Health | 3.3/5 |
| AVIA | 2/5 |
| Healthbox | N/A |
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AVIA Pricing
AVIA ROI & Value For Money
3/5
AVIA has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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AVIA Pricing vs. Competitors
Compared to its competitors, AVIA's ROI score is rated right above LifePoint Health, and is preceded by Tenet.
| COMPANY | Pricing Score | |
|---|---|---|
| Nike | 3.9/5 |
| CitiusTech | 3.5/5 |
| Tenet | 3.3/5 |
| AVIA | 3/5 |
| LifePoint Health | 2.9/5 |
| Healthbox | N/A |
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AVIA Customer Satisfaction (CSAT)
AVIA Customer Satisfaction (CSAT) Score
50 / 100
AVIA has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AVIA Customer Satisfaction vs. Competitors
Compared to its competitors, AVIA's Customer Satisfaction score is rated right above LifePoint Health, and is preceded by Tenet.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nike | 86% |
| CitiusTech | 62% |
| Tenet | 56% |
| AVIA | 50% |
| LifePoint Health | 39% |
| Healthbox | 0% |
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AVIA Customer Service
3.2/5
AVIA has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About AVIA's Customer Service
Address
122 S. Michigan Ave, Suite 900, Chicago, IL 60603
Website
http://www.aviahealthinnovation.com
AVIA Customer Service vs. Competitors
Compared to its competitors, AVIA's Customer Service score is rated right above LifePoint Health, and is preceded by Tenet.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nike | 4.1/5 |
| CitiusTech | 3.7/5 |
| Tenet | 3.5/5 |
| AVIA | 3.2/5 |
| LifePoint Health | 3/5 |
| Healthbox | N/A |
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AVIA as an Employer
3.7/5
AVIA has a 3.7/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
AVIA scored a -34 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of AVIA would recommend the brand to a friend. ENPS measures how likely AVIA employees would recommend working at AVIA to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 18% | Promoters |
|---|---|
| 55% | Passive |
| 27% | Detractors |
