-100
NPS
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Babcock International Group
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About Babcock International Group's Brand
Babcock International Group PLC is an engineering support services company. Its segments include: Marine and Technology, Defence and Security, Support Services and International. Marine and Technology segment is a provider of engineering support services to the Royal Navy. Defence and Security segment is a support provider to all three armed forces delivering asset, infrastructure and training support. Support Services segment manages critical assets, delivers complex programs and teaches vital skills for civil government and blue-chip commercial organizations. International segment is the supplier of engineering support services. The Company has operations in United Kingdom, Africa, North America and Rest of World. Among its major competitors, Babcock International Group is ranked in 4th place for NPS while Rolls-Royce is 1st, and Schweitzer Engineering Laboratories is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Babcock International Group Ranking
- #4 / 4 of its competitors
Babcock International Group NPS
Babcock International Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Babcock International Group's customers would recommend using the product based on a scale of -100 to 100.
Babcock International Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Babcock International Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
How Other Brands Compare
Babcock International Group is ranked #4 for NPS among its competitors. Rolls-Royce and Schweitzer Engineering Laboratories come in first and second, with BAE Systems coming in at third.
Babcock International Group |  BAE Systems |  Rolls-Royce |  Schweitzer Engineering Laboratories | |
| Global Ranking | #- | #540 | #681 | #- |
| NPS | -100 | 17 | 43 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $126.78B | $13.14B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Babcock International Group NPS vs. Competitors
Compared to its competitors, Babcock International Group's NPS is rated right below Doosan Babcock.
| COMPANY | NPS Score | |
|---|---|---|
| Rolls-Royce | 43 |
| Schweitzer Engineering Laboratories | 25 |
| BAE Systems | 17 |
 | Balfour Beatty | N/A |
 | Doosan Babcock | N/A |
| Babcock International Group | -100 |
Babcock International Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Babcock International Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Babcock International Group Customer Loyalty vs. Competitors
Compared to its competitors, Babcock International Group's Customer Loyalty score is rated right above Balfour Beatty, and is preceded by BAE Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Rolls-Royce | 83% |
| Schweitzer Engineering Laboratories | 77% |
| BAE Systems | 72% |
| Babcock International Group | 10% |
| Balfour Beatty | N/A |
| Doosan Babcock | N/A |
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Babcock International Group Product Quality
1.5/5
Babcock International Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Babcock International Group Product Information
Babcock International Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.babcockinternational.com
- Company Size
- 10,000+ Employees
Babcock International Group Product Quality vs. Competitors
Compared to its competitors, Babcock International Group's Product Quality score is rated right above Balfour Beatty, and is preceded by Schweitzer Engineering Laboratories.
| COMPANY | Product Quality Score | |
|---|---|---|
| Rolls-Royce | 4.3/5 |
| BAE Systems | 3.8/5 |
| Schweitzer Engineering Laboratories | 3.3/5 |
| Babcock International Group | 1.5/5 |
| Balfour Beatty | N/A |
| Doosan Babcock | N/A |
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Babcock International Group Pricing
Babcock International Group ROI & Value For Money
1.5/5
Babcock International Group has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Babcock International Group Pricing vs. Competitors
Compared to its competitors, Babcock International Group's ROI score is rated right above Balfour Beatty, and is preceded by BAE Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| Rolls-Royce | 3.9/5 |
| Schweitzer Engineering Laboratories | 3.9/5 |
| BAE Systems | 3.7/5 |
| Babcock International Group | 1.5/5 |
| Balfour Beatty | N/A |
| Doosan Babcock | N/A |
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Babcock International Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Babcock International Group Customer Satisfaction vs. Competitors
Compared to its competitors, Babcock International Group's Customer Satisfaction score is rated right above Balfour Beatty, and is preceded by Schweitzer Engineering Laboratories.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rolls-Royce | 82% |
| BAE Systems | 72% |
| Schweitzer Engineering Laboratories | 69% |
| Babcock International Group | 0% |
| Balfour Beatty | 0% |
| Doosan Babcock | 0% |
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Babcock International Group Customer Service
1.5/5
Babcock International Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Babcock International Group's Customer Service
Address
33 Wigmore Street, London, W1U 1QX Bahamas
Website
www.babcockinternational.com
Phone Number
7
Babcock International Group Customer Service vs. Competitors
Compared to its competitors, Babcock International Group's Customer Service score is rated right above Balfour Beatty, and is preceded by BAE Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| Rolls-Royce | 4.1/5 |
| Schweitzer Engineering Laboratories | 4.1/5 |
| BAE Systems | 3.7/5 |
| Babcock International Group | 1.5/5 |
| Balfour Beatty | N/A |
| Doosan Babcock | N/A |
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Babcock International Group as an Employer
2.4/5
Babcock International Group has a 2.4/5 stars for its overall company culture rated by their employees
top
25%
CEO of Babcock International Group
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Babcock International Group scored a -100 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Babcock International Group would recommend the brand to a friend. ENPS measures how likely Babcock International Group employees would recommend working at Babcock International Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
