0
NPS
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Balsam Brands
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About Balsam Brands' Brand
Among its major competitors, Balsam Brands is ranked in 3rd place for NPS while Parachute Home is 1st, and Target is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4/5
Customer Service
Balsam Brands Ranking
- #3 / 4 of its competitors
Balsam Brands NPS
Balsam Brands's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Balsam Brands's customers would recommend using the product based on a scale of -100 to 100.
Balsam Brands Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Balsam Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 0 | Aug 2023 | 0 |
How Other Brands Compare
Balsam Brands is ranked third for NPS among its competitors. Parachute Home and Target come in first and second, with Wayfair coming in at #4.
Balsam Brands |  Target |  Parachute Home |  Wayfair | |
| Global Ranking | #- | #7 | #953 | #- |
| NPS | 0 | 36 | 57 | -51 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $94.56B | $150.00M | $21.31B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Balsam Brands NPS vs. Competitors
Compared to its competitors, Balsam Brands's NPS is rated right above The Container Store, and is preceded by Target.
| COMPANY | NPS Score | |
|---|---|---|
| Parachute Home | 57 |
| Target | 36 |
| Balsam Brands | 0 |
 | The Container Store | -1 |
| Wayfair | -51 |
 | Pottery Barn | -79 |
Balsam Brands Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Balsam Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Balsam Brands Customer Loyalty vs. Competitors
Compared to its competitors, Balsam Brands's Customer Loyalty score is rated right above Target.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Balsam Brands | 100% |
| Target | 82% |
| The Container Store | 78% |
| Parachute Home | 72% |
| Pottery Barn | 70% |
| Wayfair | 61% |
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Balsam Brands Product Quality
5/5
Balsam Brands has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Balsam Brands Product Information
Balsam Brands’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.BalsamBrands.com
- Company Size
- 51-200 Employees
Industry
Consumer Services
Ecommerce and Marketplaces
Balsam Brands Product Quality vs. Competitors
Compared to its competitors, Balsam Brands's Product Quality score is rated right above Parachute Home.
| COMPANY | Product Quality Score | |
|---|---|---|
| Balsam Brands | 5/5 |
| Parachute Home | 4.3/5 |
| Target | 4.1/5 |
| The Container Store | 3.7/5 |
| Wayfair | 1.9/5 |
| Pottery Barn | 1.6/5 |
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Balsam Brands Pricing
Balsam Brands ROI & Value For Money
4.5/5
Balsam Brands has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Balsam Brands Pricing vs. Competitors
Compared to its competitors, Balsam Brands's ROI score is rated right above Parachute Home.
| COMPANY | Pricing Score | |
|---|---|---|
| Balsam Brands | 4.5/5 |
| Parachute Home | 4.2/5 |
| Target | 3.9/5 |
| The Container Store | 3.3/5 |
| Wayfair | 1.7/5 |
| Pottery Barn | 1.6/5 |
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Balsam Brands Customer Satisfaction (CSAT)
Balsam Brands Customer Satisfaction (CSAT) Score
100 / 100
Balsam Brands has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Balsam Brands Customer Satisfaction vs. Competitors
Compared to its competitors, Balsam Brands's Customer Satisfaction score is rated right above Parachute Home.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Balsam Brands | 100% |
| Parachute Home | 88% |
| Target | 79% |
| The Container Store | 65% |
| Wayfair | 26% |
| Pottery Barn | 8% |
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Balsam Brands Customer Service
4/5
Balsam Brands has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Balsam Brands's Customer Service
Address
700 Jefferson Ave. 2nd Floor, Redwood City, CA 94063 United States of America
Website
http://www.BalsamBrands.com
Balsam Brands's Social Links
Balsam Brands Customer Service vs. Competitors
Compared to its competitors, Balsam Brands's Customer Service score is rated right above The Container Store, and is preceded by Target.
| COMPANY | Customer Service Score | |
|---|---|---|
| Parachute Home | 4.3/5 |
| Target | 4/5 |
| Balsam Brands | 4/5 |
| The Container Store | 3.5/5 |
| Wayfair | 1.7/5 |
| Pottery Barn | 1.5/5 |
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Balsam Brands as an Employer
4.3/5
Balsam Brands has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Balsam Brands scored a 0 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Balsam Brands would recommend the brand to a friend. ENPS measures how likely Balsam Brands employees would recommend working at Balsam Brands to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
