29
NPS
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Bang & Olufsen
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About Bang & Olufsen's Brand
Manufacturer of electronic products created to combine technological excellence with emotional appeal. The company's electronic products include a highly distinctive and exclusive range of televisions, music systems, loudspeakers, telephones and multimedia products enabling it to become the world's leading premium audio-visual brand. Among its major competitors, Bang & Olufsen is ranked in 4th place for NPS while Logitech is 1st, and Bose is 2nd.
Brand at a Glance
66%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Bang & Olufsen Ranking
- #4 / 4 of its competitors
Bang & Olufsen NPS
Bang & Olufsen's Net Promoter Score (NPS) is a 29 with 50% Promoters, 29% Passives, and 21% Detractors. Net Promoter Score tracks whether Bang & Olufsen's customers would recommend using the product based on a scale of -100 to 100.
Bang & Olufsen Overall NPS
| 50% | Promoters |
|---|---|
| 29% | Passives |
| 21% | Detractors |
Bang & Olufsen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
Mar 2022 25 | Mar 2022 | 25 |
Apr 2022 20 | Apr 2022 | 20 |
May 2022 17 | May 2022 | 17 |
Jun 2022 38 | Jun 2022 | 38 |
Sep 2022 50 | Sep 2022 | 50 |
Oct 2022 45 | Oct 2022 | 45 |
Jul 2023 50 | Jul 2023 | 50 |
Mar 2024 37 | Mar 2024 | 37 |
Mar 2025 29 | Mar 2025 | 29 |
How Other Brands Compare
Bang & Olufsen is ranked #4 for NPS among its competitors. Logitech and Bose come in first and second, with HARMAN International coming in at third.
Bang & Olufsen |  Logitech |  Bose |  HARMAN International | |
| Global Ranking | #- | #48 | #99 | #- |
| NPS | 29 | 49 | 31 | 29 |
| Valuation Updated every 24 hours for public companies | - | $18.69B | $9.99B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bang & Olufsen NPS by Gender
Bang & Olufsen's NPS was rated 83 by Male customers on Comparably.
Male
83
Bang & Olufsen's NPS was rated 83 by Male customers on Comparably.
83%
Promoters
17%
Passives
0%
Detractors
Female
N/A
Bang & Olufsen's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Bang & Olufsen NPS by Age
Bang & Olufsen's NPS was rated 60 points by customers ages 18-25 on Comparably.
Bang & Olufsen NPS by Usage
Bang & Olufsen's NPS was rated the highest by customers who have used Bang & Olufsen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
Bang & Olufsen NPS vs. Competitors
Compared to its competitors, Bang & Olufsen's NPS is rated right below HARMAN International.
| COMPANY | NPS Score | |
|---|---|---|
| Logitech | 49 |
| Bose | 31 |
| HARMAN International | 29 |
| Bang & Olufsen | 29 |
Bang & Olufsen Customer Reviews
Out of the 2 Bang & Olufsen customer reviews 2 were positive and 0 were constructive. Bang & Olufsen customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Bang & Olufsen Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Bang & Olufsen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bang & Olufsen Customer Loyalty Score by Gender
Bang & Olufsen's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Bang & Olufsen Customer Loyalty Score by Age
Bang & Olufsen's Customer Loyalty score was rated 64% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
Bang & Olufsen Customer Loyalty Score by Usage
Bang & Olufsen's Customer Loyalty score was rated the highest by customers who have used Bang & Olufsen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Bang & Olufsen Customer Loyalty vs. Competitors
Compared to its competitors, Bang & Olufsen's Customer Loyalty score is rated right below HARMAN International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Logitech | 82% |
| Bose | 81% |
| HARMAN International | 79% |
| Bang & Olufsen | 66% |
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Bang & Olufsen Product Quality
3.8/5
Bang & Olufsen has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Bang & Olufsen Product Information
Bang & Olufsen’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.bang-olufsen.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Bang & Olufsen Product Quality
Bang & Olufsen's Product Quality score was rated highest by customers who have used Bang & Olufsen's products/services for 2 to 5 Years, and rated lowest by customers who have used Bang & Olufsen's products/services for Less than 1 Year.
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Ranked Bang & Olufsen Product Quality the Highest
Ranked Bang & Olufsen Product Quality the Lowest
Bang & Olufsen Product Quality Score by Gender
Bang & Olufsen's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Bang & Olufsen Product Quality Score by Age
Bang & Olufsen's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bang & Olufsen.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Bang & Olufsen Product Quality Score by Usage
Bang & Olufsen's Product Quality score was rated the highest by customers who have used Bang & Olufsen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Bang & Olufsen Product Quality vs. Competitors
Compared to its competitors, Bang & Olufsen's Product Quality score is rated right below HARMAN International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Logitech | 4.2/5 |
| Bose | 4.1/5 |
| HARMAN International | 4/5 |
| Bang & Olufsen | 3.8/5 |
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Bang & Olufsen Pricing
Bang & Olufsen ROI & Value For Money
3.8/5
Bang & Olufsen has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Bang & Olufsen ROI
Bang & Olufsen's ROI score was rated highest by customers who have used Bang & Olufsen's products/services for 2 to 5 Years, and rated lowest by customers who have used Bang & Olufsen's products/services for Less than 1 Year.
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Ranked Bang & Olufsen ROI the Highest
Ranked Bang & Olufsen ROI the Lowest
Bang & Olufsen ROI Score by Gender
Bang & Olufsen's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Bang & Olufsen ROI Score by Age
Bang & Olufsen's ROI score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bang & Olufsen.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Bang & Olufsen ROI Score by Usage
Bang & Olufsen's ROI score was rated the highest by customers who have used Bang & Olufsen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Bang & Olufsen Pricing vs. Competitors
Compared to its competitors, Bang & Olufsen's ROI score is rated right above Bose, and is preceded by Logitech.
| COMPANY | Pricing Score | |
|---|---|---|
| Logitech | 4/5 |
| Bang & Olufsen | 3.8/5 |
| Bose | 3.8/5 |
| HARMAN International | 3.8/5 |
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Bang & Olufsen Customer Satisfaction (CSAT)
Bang & Olufsen Customer Satisfaction (CSAT) Score
75 / 100
Bang & Olufsen has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
42%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bang & Olufsen Customer Satisfaction
Bang & Olufsen's Customer Satisfaction score was rated highest by customers who have used Bang & Olufsen's products/services for 2 to 5 Years, and rated lowest by customers who have used Bang & Olufsen's products/services for Less than 1 Year.
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Ranked Bang & Olufsen Customer Satisfaction the Highest
Ranked Bang & Olufsen Customer Satisfaction the Lowest
Bang & Olufsen Customer Satisfaction Score by Gender
Bang & Olufsen's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Bang & Olufsen Customer Satisfaction Score by Age
Bang & Olufsen's Customer Satisfaction score was rated 80 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% |
Bang & Olufsen Customer Satisfaction Score by Usage
Bang & Olufsen's Customer Satisfaction score was rated the highest by customers who have used Bang & Olufsen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Bang & Olufsen Customer Satisfaction vs. Competitors
Compared to its competitors, Bang & Olufsen's Customer Satisfaction score is rated right above Bose, and is preceded by HARMAN International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Logitech | 90% |
| HARMAN International | 79% |
| Bang & Olufsen | 75% |
| Bose | 74% |
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Bang & Olufsen Customer Service
3.8/5
Bang & Olufsen has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Bang & Olufsen's Customer Service
Address
Lyngbakkevej 2B, Holte, 2840
Website
www.bang-olufsen.com
Phone Number
7
Quick Insights into Bang & Olufsen Customer Service
Bang & Olufsen's Customer Service score was rated highest by customers who have used Bang & Olufsen's products/services for 2 to 5 Years, and rated lowest by customers who have used Bang & Olufsen's products/services for Less than 1 Year.
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Ranked Bang & Olufsen Customer Service the Highest
Ranked Bang & Olufsen Customer Service the Lowest
Bang & Olufsen Customer Service Score by Gender
Bang & Olufsen's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bang & Olufsen.
Male
4.5/5
Female
N/A
Bang & Olufsen Customer Service Score by Age
Bang & Olufsen's Customer Service score was rated 4.5 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Bang & Olufsen Customer Service Score by Usage
Bang & Olufsen's Customer Service score was rated the highest by customers who have used Bang & Olufsen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Bang & Olufsen Customer Service vs. Competitors
Compared to its competitors, Bang & Olufsen's Customer Service score is rated right above Bose, and is preceded by Logitech.
| COMPANY | Customer Service Score | |
|---|---|---|
| Logitech | 4/5 |
| Bang & Olufsen | 3.8/5 |
| Bose | 3.7/5 |
| HARMAN International | 3.7/5 |
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