20
NPS
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Beacon
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About Beacon's Brand
A bitcoin crowdfunding platform. Among its major competitors, Beacon is ranked in 3rd place for NPS while eXplorance is 1st, and Delta Air Lines is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Beacon Ranking
- #3 / 4 of its competitors
Beacon NPS
Beacon's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Beacon's customers would recommend using the product based on a scale of -100 to 100.
Beacon Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Beacon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Oct 2022 0 | Oct 2022 | 0 |
Feb 2024 -33 | Feb 2024 | -33 |
Mar 2024 0 | Mar 2024 | 0 |
May 2024 20 | May 2024 | 20 |
How Other Brands Compare
Beacon is ranked third for NPS among its competitors. eXplorance and Delta Air Lines come in first and second, with Amtrak coming in at #4.
Beacon |  Delta Air Lines |  Amtrak |  eXplorance | |
| Global Ranking | #- | #21 | #- | #- |
| NPS | 20 | 43 | 14 | 55 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $31.16B | $103.66M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Beacon NPS vs. Competitors
Compared to its competitors, Beacon's NPS is rated right above Amtrak, and is preceded by Delta Air Lines.
| COMPANY | NPS Score | |
|---|---|---|
| eXplorance | 55 |
| Delta Air Lines | 43 |
| Beacon | 20 |
| Amtrak | 14 |
 | FICO | 12 |
Beacon Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Beacon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Beacon Customer Loyalty vs. Competitors
Compared to its competitors, Beacon's Customer Loyalty score is rated right above FICO , and is preceded by Amtrak.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Delta Air Lines | 83% |
| Amtrak | 79% |
| Beacon | 73% |
| FICO | 56% |
| eXplorance | N/A |
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Beacon Product Quality
3.1/5
Beacon has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Beacon Product Information
Beacon’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Beacon Product Quality vs. Competitors
Compared to its competitors, Beacon's Product Quality score is rated right below FICO .
| COMPANY | Product Quality Score | |
|---|---|---|
| eXplorance | 4.3/5 |
| Delta Air Lines | 4.1/5 |
| Amtrak | 3.6/5 |
| FICO | 3.4/5 |
| Beacon | 3.1/5 |
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Beacon Pricing
Beacon ROI & Value For Money
3/5
Beacon has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Beacon Pricing vs. Competitors
Compared to its competitors, Beacon's ROI score is rated right below Amtrak.
| COMPANY | Pricing Score | |
|---|---|---|
| eXplorance | 4.1/5 |
| Delta Air Lines | 3.9/5 |
| FICO | 3.6/5 |
| Amtrak | 3.4/5 |
| Beacon | 3/5 |
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Beacon Customer Satisfaction (CSAT)
Beacon Customer Satisfaction (CSAT) Score
40 / 100
Beacon has an overall Customer Satisfaction score of 40 rated by its users and customers.
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Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Beacon Customer Satisfaction vs. Competitors
Compared to its competitors, Beacon's Customer Satisfaction score is rated right above eXplorance, and is preceded by FICO .
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Delta Air Lines | 79% |
| Amtrak | 72% |
| FICO | 64% |
| Beacon | 40% |
| eXplorance | 0% |
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Beacon Customer Service
3.2/5
Beacon has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Beacon's Customer Service
Address
c/o Language Systems Ltd. 12D Centre Mark II, 313 Queen’s Road Central, New York City, NY
Website
http://beacontechnologies.com
Phone Number
(336) 232-5668
Beacon Customer Service vs. Competitors
Compared to its competitors, Beacon's Customer Service score is rated right below FICO .
| COMPANY | Customer Service Score | |
|---|---|---|
| eXplorance | 5/5 |
| Delta Air Lines | 4/5 |
| Amtrak | 3.6/5 |
| FICO | 3.3/5 |
| Beacon | 3.2/5 |
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Beacon as an Employer
3.7/5
Beacon has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Beacon scored a 20 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Beacon would recommend the brand to a friend. ENPS measures how likely Beacon employees would recommend working at Beacon to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 44% | Promoters |
|---|---|
| 45% | Passive |
| 11% | Detractors |
