55
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
eXplorance
Marketing or Exec? Claim Your Free Account
About eXplorance's Brand
At Explorance, we believe that each experience matters. From students in higher education to employees at the workplace, feedback is vital for the lifelong learner's journey. Among its major competitors, eXplorance is ranked in 2nd place for NPS while Peakon is 1st, and SurveyMonkey is 3rd.
Brand at a Glance
4.3/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
eXplorance Ranking
- #1 / 4 of its competitors
eXplorance NPS
eXplorance's Net Promoter Score (NPS) is a 55 with 68% Promoters, 19% Passives, and 13% Detractors. Net Promoter Score tracks whether eXplorance's customers would recommend using the product based on a scale of -100 to 100.
eXplorance Overall NPS
| 68% | Promoters |
|---|---|
| 19% | Passives |
| 13% | Detractors |
eXplorance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 55 | Aug 2020 | 55 |
How Other Brands Compare
eXplorance is ranked first for NPS among its competitors. SurveyMonkey and Qualtrics come in second and third, with Culture Amp coming in at #4.
eXplorance |  Qualtrics |  SurveyMonkey |  Culture Amp | |
| Global Ranking | #- | #274 | #409 | #686 |
| NPS | 55 | 37 | 54 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $3.58B | $2.72B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eXplorance NPS by Usage
eXplorance's NPS was rated the highest by customers who have used eXplorance's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years 61 | 5 to 10 Years | 61 |
eXplorance NPS vs. Competitors
Compared to its competitors, eXplorance's NPS is rated right above SurveyMonkey, and is preceded by Peakon.
| COMPANY | NPS Score | |
|---|---|---|
 | Peakon | 79 |
| eXplorance | 55 |
| SurveyMonkey | 54 |
| Qualtrics | 37 |
| Culture Amp | 34 |
 | Medallia | 18 |
 | Glint | 10 |
 | CultureIQ | N/A |
 | CAMPUS LABS, INC. | N/A |
 | LEMONADE,Inc. | -17 |
eXplorance Product Quality
4.3/5
eXplorance has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock eXplorance's overall Product Quality score rated by its users and customers.
eXplorance Product Information
eXplorance serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, and Germany. eXplorance supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
eXplorance’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Education industry rated eXplorance's product the highest.
- Website
- http://www.explorance.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Korean
Russian
Danish
Quick Insights into eXplorance Product Quality
eXplorance's Product Quality score was rated highest by customers who have used eXplorance's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked eXplorance's Product Quality.
Ranked eXplorance Product Quality the Highest
eXplorance Product Quality Score by Usage
eXplorance's Product Quality score was rated 4.7 stars by customers who have used eXplorance's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
eXplorance Product Quality Score by Industry
eXplorance's Product Quality score was rated 4.6 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
eXplorance Product Quality vs. Competitors
Compared to its competitors, eXplorance's Product Quality score is rated right above SurveyMonkey, and is preceded by Peakon.
| COMPANY | Product Quality Score | |
|---|---|---|
| Peakon | 4.4/5 |
| eXplorance | 4.3/5 |
| SurveyMonkey | 4.2/5 |
| Culture Amp | 4.2/5 |
| Qualtrics | 4.1/5 |
| Medallia | 4/5 |
| Glint | 3.7/5 |
| LEMONADE,Inc. | 3.6/5 |
| CultureIQ | N/A |
| CAMPUS LABS, INC. | N/A |
Unlock eXplorance Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full eXplorance Product Quality vs. Competitors data and gain insights into your customers today.
eXplorance Pricing
eXplorance ROI & Value For Money
4.1/5
eXplorance has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock eXplorance's overall ROI score rated by its users and customers.
eXplorance Pricing Plans
eXplorance has a pricing structure that accommodates small, medium, and large businesses. Starting from $5000, eXplorance uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Who Uses eXplorance?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into eXplorance ROI
eXplorance's ROI score was rated highest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked eXplorance's ROI score.
Ranked eXplorance ROI the Highest
eXplorance ROI Score by Industry
eXplorance's ROI score was rated 4.4 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
eXplorance Pricing vs. Competitors
Compared to its competitors, eXplorance's ROI score is rated right above Culture Amp, and is preceded by Peakon.
| COMPANY | Pricing Score | |
|---|---|---|
| SurveyMonkey | 4.3/5 |
| Peakon | 4.2/5 |
| eXplorance | 4.1/5 |
| Culture Amp | 4/5 |
| Qualtrics | 3.9/5 |
| Glint | 3.7/5 |
| Medallia | 3.4/5 |
| LEMONADE,Inc. | 3.3/5 |
| CultureIQ | N/A |
| CAMPUS LABS, INC. | N/A |
Unlock eXplorance ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full eXplorance ROI vs. Competitors data and gain insights into your customers today.
eXplorance Customer Service
5/5
eXplorance has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock eXplorance's overall Customer Service score rated by its users and customers.
About eXplorance's Customer Service
Address
1470 Peel Street, Suite 500/600, Montreal, MO H3A 1T1 Canada
Website
http://www.explorance.com
Phone Number
(514) 938-2111
eXplorance Customer Service vs. Competitors
Compared to its competitors, eXplorance's Customer Service score is rated right above SurveyMonkey, and is preceded by Peakon.
| COMPANY | Customer Service Score | |
|---|---|---|
| Peakon | 5/5 |
| eXplorance | 5/5 |
| SurveyMonkey | 4.2/5 |
| Glint | 4.1/5 |
| Qualtrics | 4/5 |
| Culture Amp | 3.9/5 |
| Medallia | 3.5/5 |
| LEMONADE,Inc. | 3.4/5 |
| CultureIQ | N/A |
| CAMPUS LABS, INC. | N/A |
Unlock eXplorance Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full eXplorance Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
eXplorance scored a 55 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of eXplorance would recommend the brand to a friend. ENPS measures how likely eXplorance employees would recommend working at eXplorance to a friend.
Net Promoter Score
55
NPS Score
| 68% | Promoters |
|---|---|
| 19% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
