19
NPS
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Bendix
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About Bendix's Brand
We develop leading-edge safety technologies, energy mgmt. solutions, air brake charging, control systems and components in the commercial vehicle industry. Among its major competitors, Bendix is ranked in 2nd place for NPS while Meritor is 1st, and WABCO is 3rd.Their current valuation is $52.30M
Brand at a Glance
81%
Customer Loyalty
4.4/5
Product Quality
3.9/5
Pricing
3.5/5
Customer Service
Bendix Ranking
- #2 / 4 of its competitors
Bendix NPS
Bendix's Net Promoter Score (NPS) is a 19 with 50% Promoters, 19% Passives, and 31% Detractors. Net Promoter Score tracks whether Bendix's customers would recommend using the product based on a scale of -100 to 100.
Bendix Overall NPS
| 50% | Promoters |
|---|---|
| 19% | Passives |
| 31% | Detractors |
Bendix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -25 | Jan 2021 | -25 |
Jun 2021 -20 | Jun 2021 | -20 |
Oct 2021 0 | Oct 2021 | 0 |
Apr 2022 13 | Apr 2022 | 13 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 9 | Aug 2022 | 9 |
Jan 2023 8 | Jan 2023 | 8 |
Jul 2023 0 | Jul 2023 | 0 |
Dec 2023 6 | Dec 2023 | 6 |
Apr 2024 13 | Apr 2024 | 13 |
Jun 2026 19 | Jun 2026 | 19 |
How Other Brands Compare
Bendix is ranked second for NPS among its competitors. Meritor and WABCO come in first and third, with Honeywell coming in at #4. Among those competitors, it is the lowest valued company behind Honeywell.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bendix NPS by Gender
Bendix's NPS was rated 34 by Female customers on Comparably.
Female
34
Bendix's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Bendix's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Bendix Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Bendix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bendix Customer Loyalty Score by Gender
Bendix's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Bendix Customer Loyalty vs. Competitors
Compared to its competitors, Bendix's Customer Loyalty score is rated right above Honeywell, and is preceded by Meritor.
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VS
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Bendix Product Quality
4.4/5
Bendix has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Bendix Product Information
Bendix’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.bendix.com/en/
- Company Size
- 1,001-5,000 Employees
Industry
Transportation
Quick Insights into Bendix Product Quality
Bendix's Product Quality score was rated highest by Female customers.
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Ranked Bendix Product Quality the Highest
Bendix Product Quality Score by Gender
Bendix's Product Quality score was rated 5 by Female customers on Comparably.
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Female
5/5
Male
N/A
Bendix Product Quality vs. Competitors
Compared to its competitors, Bendix's Product Quality score is rated right above WABCO.
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VS
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Bendix Pricing
Bendix ROI & Value For Money
3.9/5
Bendix has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Bendix ROI
Bendix's ROI score was rated highest by Female customers.
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Ranked Bendix ROI the Highest
Bendix ROI Score by Gender
Bendix's ROI score was rated 5 by Female customers on Comparably.
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Female
5/5
Male
N/A
Bendix Pricing vs. Competitors
Compared to its competitors, Bendix's ROI score is rated right above WABCO.
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Bendix Customer Satisfaction (CSAT)
Bendix Customer Satisfaction (CSAT) Score
100 / 100
Bendix has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bendix Customer Satisfaction
Bendix's Customer Satisfaction score was rated highest by Female customers.
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Ranked Bendix Customer Satisfaction the Highest
Bendix Customer Satisfaction Score by Gender
Bendix's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bendix.
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Bendix Customer Satisfaction vs. Competitors
Compared to its competitors, Bendix's Customer Satisfaction score is rated right above WABCO.
Unlock Bendix Customer Satisfaction vs. Competitors Data
VS
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Bendix Customer Service
3.5/5
Bendix has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Bendix's Customer Service
Address
901 Cleveland Street, Elyria, OH 44035
Website
http://www.bendix.com/en/
Phone Number
(440)329-9000
Quick Insights into Bendix Customer Service
Bendix's Customer Service score was rated highest by Female customers.
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Ranked Bendix Customer Service the Highest
Bendix Customer Service Score by Gender
Bendix's Customer Service score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bendix.
Female
5/5
Male
N/A
Bendix Customer Service vs. Competitors
Compared to its competitors, Bendix's Customer Service score is rated right above Honeywell, and is preceded by Meritor.
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Bendix as an Employer
3.7/5
Bendix has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Bendix scored a 19 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Bendix would recommend the brand to a friend. ENPS measures how likely Bendix employees would recommend working at Bendix to a friend.
Net Promoter Score
19
NPS Score
| 50% | Promoters |
|---|---|
| 19% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 44% | Promoters |
|---|---|
| 27% | Passive |
| 29% | Detractors |
