WABCO NPS & Customer Reviews

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WABCO

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WABCO

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About WABCO's Brand

WABCO (1869) is a leading global supplier of technologies and control systems for the safety and efficiency of commercial vehicles. Among its major competitors, WABCO is ranked in 5th place for NPS while TrueMotion is 1st, and DAF is 2nd.Their current market cap is $6.99B

Brand at a Glance

90%

Customer Loyalty

4/5

Product Quality

3.6/5

Pricing

4/5

Customer Service

WABCO Ranking

^#2 / 4 of its competitors

WABCO NPS

WABCO's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether WABCO's customers would recommend using the product based on a scale of -100 to 100.

WABCO Overall NPS

NPS

55%	Promoters
9%	Passives
36%	Detractors

WABCO NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2021 -100	Jul 2021	-100
Jan 2022 -50	Jan 2022	-50
Feb 2022 0	Feb 2022	0
Apr 2022 40	Apr 2022	40
Jun 2022 17	Jun 2022	17
Aug 2022 13	Aug 2022	13
Jul 2023 10	Jul 2023	10
Nov 2023 18	Nov 2023	18

How Other Brands Compare

WABCO is ranked second for NPS among its competitors. Eaton and Cambridge Mobile Telematics come in first and third, with Alphabet Energy coming in at #4. Among those competitors, it is the second most valued company behind Eaton.

	WABCO	Eaton	Cambridge Mobile Telematics	Alphabet Energy
Global Ranking	#-	#960	#-	#-
NPS	19	27	-25	-
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$6.99B	$50.94B	$1.50B	$150.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

WABCO NPS vs. Competitors

Compared to its competitors, WABCO's NPS is rated right above Bendix, and is preceded by Eaton.

COMPANY		NPS Score
	TrueMotion	100
	DAF	100
	Knorr-Bremse	34
	Eaton	27
	WABCO	19
	Bendix	14
	Cambridge Mobile Telematics	-25

WABCO Customer Reviews

WABCO Customer Loyalty

90%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

90% of WABCO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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90%

10%

WABCO Customer Loyalty vs. Competitors

Compared to its competitors, WABCO's Customer Loyalty score is rated right above Eaton, and is preceded by Knorr-Bremse.

COMPANY		Customer Loyalty Score
	Knorr-Bremse	100%
	WABCO	90%
	Eaton	86%
	Bendix	86%
	Cambridge Mobile Telematics	55%
	DAF	10%
	TrueMotion	N/A

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WABCO Product Quality

4/5

WABCO has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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WABCO Product Information

WABCO’s product quality score is a 4 out of 5 as rated by its users and customers.

Website: http://www.wabco-auto.com

Company Size: 10,000+ Employees

Industry

Tech

Travel

WABCO Product Quality vs. Competitors

Compared to its competitors, WABCO's Product Quality score is rated right above Cambridge Mobile Telematics, and is preceded by Eaton.

COMPANY		Product Quality Score
	Bendix	4.4/5
	Knorr-Bremse	4.1/5
	Eaton	4.1/5
	WABCO	4/5
	Cambridge Mobile Telematics	2.7/5
	DAF	1.5/5
	TrueMotion	N/A

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WABCO Pricing

WABCO ROI & Value For Money

3.6/5

WABCO has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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WABCO Pricing vs. Competitors

Compared to its competitors, WABCO's ROI score is rated right above Cambridge Mobile Telematics, and is preceded by Bendix.

COMPANY		Pricing Score
	DAF	5/5
	Knorr-Bremse	5/5
	Eaton	3.9/5
	Bendix	3.8/5
	WABCO	3.6/5
	Cambridge Mobile Telematics	2.7/5
	TrueMotion	N/A

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WABCO Customer Satisfaction (CSAT)

WABCO Customer Satisfaction (CSAT) Score

100 / 100

WABCO has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	56%
Satisfied	44%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

56%

Satisfied

44%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

WABCO Customer Satisfaction vs. Competitors

Compared to its competitors, WABCO's Customer Satisfaction score is rated right above Bendix, and is preceded by Knorr-Bremse.

COMPANY		Customer Satisfaction (CSAT) Score
	Knorr-Bremse	100%
	WABCO	100%
	Bendix	100%
	Eaton	76%
	Cambridge Mobile Telematics	33%
	TrueMotion	0%
	DAF	0%

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WABCO Customer Service

4/5

WABCO has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About WABCO's Customer Service

Address

1 Centennial Avenue, P.O. Box 6820, Piscataway, NJ

Website

http://www.wabco-auto.com

Phone Number

732-369-7450

WABCO Customer Service vs. Competitors

Compared to its competitors, WABCO's Customer Service score is rated right above Eaton, and is preceded by Knorr-Bremse.

COMPANY		Customer Service Score
	DAF	5/5
	Knorr-Bremse	4.7/5
	WABCO	4/5
	Eaton	3.9/5
	Bendix	3.4/5
	Cambridge Mobile Telematics	3.2/5
	TrueMotion	N/A

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WABCO as an Employer

3.9/5

WABCO has a 3.9/5 stars for its overall company culture rated by their employees

bottom

35%

CEO of WABCO

Jacques Esculier

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

WABCO scored a 19 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of WABCO would recommend the brand to a friend. ENPS measures how likely WABCO employees would recommend working at WABCO to a friend.

Net Promoter Score

NPS Score

55%	Promoters
9%	Passive
36%	Detractors

Employee Net Promoter Score

eNPS Score

49%	Promoters
13%	Passive
38%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail