33
NPS
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BenefitMall
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About BenefitMall's Brand
Headquartered in Dallas, Texas, BenefitMall is the fastest growing provider of integrated payroll and employee benefit products and Among its major competitors, BenefitMall is ranked in 2nd place for NPS while Paycom is 1st, and Paychex is 3rd.
Brand at a Glance
53%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.5/5
Customer Service
BenefitMall Ranking
- #2 / 4 of its competitors
BenefitMall NPS
BenefitMall's Net Promoter Score (NPS) is a 33 with 57% Promoters, 19% Passives, and 24% Detractors. Net Promoter Score tracks whether BenefitMall's customers would recommend using the product based on a scale of -100 to 100.
BenefitMall Overall NPS
| 57% | Promoters |
|---|---|
| 19% | Passives |
| 24% | Detractors |
BenefitMall NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 28 | Aug 2020 | 28 |
Dec 2021 23 | Dec 2021 | 23 |
Jun 2022 26 | Jun 2022 | 26 |
Sep 2022 34 | Sep 2022 | 34 |
How Other Brands Compare
BenefitMall is ranked second for NPS among its competitors. Paycom and Paychex come in first and third, with Ebix coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BenefitMall NPS by Usage
BenefitMall's NPS was rated the highest by customers who have used BenefitMall's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
BenefitMall NPS vs. Competitors
Compared to its competitors, BenefitMall's NPS is rated right above Warner Pacific, and is preceded by Paycom.
| COMPANY | NPS Score | |
|---|---|---|
 | Paycom | 48 |
| BenefitMall | 33 |
 | Warner Pacific | N/A |
 | Paychex | -14 |
 | iPipeline | -25 |
 | Ebix | -75 |
BenefitMall Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of BenefitMall users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BenefitMall Customer Loyalty vs. Competitors
Compared to its competitors, BenefitMall's Customer Loyalty score is rated right above Ebix, and is preceded by Paychex.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Paycom | 76% |
| iPipeline | 76% |
| Paychex | 74% |
| BenefitMall | 53% |
| Ebix | 45% |
| Warner Pacific | N/A |
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BenefitMall Product Quality
4.1/5
BenefitMall has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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BenefitMall Product Information
BenefitMall serves markets in the United States. BenefitMall supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
BenefitMall’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Education industry rated BenefitMall's product the highest.
- Website
- http://www.benefitmall.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Enterprise
FinTech
Insurance
SaaS
Languages Supported
English
Product Type
Human Resources (HR) Software
Payroll Software
Quick Insights into BenefitMall Product Quality
BenefitMall's Product Quality score was rated highest by customers who have used BenefitMall's products/services for 2 to 5 Years, and rated lowest by customers from the Philanthropy industry.
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Ranked BenefitMall Product Quality the Highest
Ranked BenefitMall Product Quality the Lowest
BenefitMall Product Quality Score by Usage
BenefitMall's Product Quality score was rated the highest by customers who have used BenefitMall's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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BenefitMall Product Quality Score by Industry
BenefitMall's Product Quality score was rated 3 stars by both Education and Philanthropy industry customers.
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BenefitMall Product Quality vs. Competitors
Compared to its competitors, BenefitMall's Product Quality score is rated right above Paycom.
| COMPANY | Product Quality Score | |
|---|---|---|
| BenefitMall | 4.1/5 |
| Paycom | 3.8/5 |
| iPipeline | 3.7/5 |
| Paychex | 2.8/5 |
| Ebix | 2.5/5 |
| Warner Pacific | N/A |
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BenefitMall Pricing
BenefitMall ROI & Value For Money
3.9/5
BenefitMall has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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BenefitMall Pricing Plans
BenefitMall has a pricing structure that accommodates small and medium businesses.
Who Uses BenefitMall?
Small Businesses
Medium Businesses
BenefitMall Pricing vs. Competitors
Compared to its competitors, BenefitMall's ROI score is rated right above Paycom.
| COMPANY | Pricing Score | |
|---|---|---|
| BenefitMall | 3.9/5 |
| Paycom | 3.8/5 |
| iPipeline | 3/5 |
| Paychex | 2.7/5 |
| Ebix | 2.7/5 |
| Warner Pacific | N/A |
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BenefitMall Customer Satisfaction (CSAT)
BenefitMall Customer Satisfaction (CSAT) Score
50 / 100
BenefitMall has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BenefitMall Customer Satisfaction vs. Competitors
Compared to its competitors, BenefitMall's Customer Satisfaction score is rated right above Ebix, and is preceded by iPipeline.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Paycom | 83% |
| iPipeline | 83% |
| BenefitMall | 50% |
| Ebix | 37% |
| Paychex | 35% |
| Warner Pacific | 0% |
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BenefitMall Customer Service
3.5/5
BenefitMall has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About BenefitMall's Customer Service
Address
4851 LBJ Freeway, Suite 100, Dallas, TX
Website
http://www.benefitmall.com
Phone Number
469-791-3300
BenefitMall Customer Service vs. Competitors
Compared to its competitors, BenefitMall's Customer Service score is rated right above Ebix, and is preceded by iPipeline.
| COMPANY | Customer Service Score | |
|---|---|---|
| Paycom | 3.7/5 |
| iPipeline | 3.5/5 |
| BenefitMall | 3.5/5 |
| Ebix | 2.9/5 |
| Paychex | 2.4/5 |
| Warner Pacific | N/A |
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BenefitMall as an Employer
2.5/5
BenefitMall has a 2.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
BenefitMall scored a 33 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of BenefitMall would recommend the brand to a friend. ENPS measures how likely BenefitMall employees would recommend working at BenefitMall to a friend.
Net Promoter Score
33
NPS Score
| 57% | Promoters |
|---|---|
| 19% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 22% | Promoters |
|---|---|
| 34% | Passive |
| 44% | Detractors |
