50
NPS
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Bento for Business
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About Bento for Business' Brand
Bento provides an efficient service for small businesses to regulate employee expenses via debit cards that sync to Bento's desktop and mobile app. Among its major competitors, Bento for Business is ranked in 4th place for NPS while TravelBank is 1st, and Emburse is 2nd.Their current valuation is $55.00M
Brand at a Glance
63%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
2.3/5
Customer Service
Bento for Business Ranking
- #2 / 4 of its competitors
Bento for Business NPS
Bento for Business's Net Promoter Score (NPS) is a 50 with 70% Promoters, 10% Passives, and 20% Detractors. Net Promoter Score tracks whether Bento for Business's customers would recommend using the product based on a scale of -100 to 100.
Bento for Business Overall NPS
| 70% | Promoters |
|---|---|
| 10% | Passives |
| 20% | Detractors |
Bento for Business NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 73 | Aug 2020 | 73 |
Apr 2021 71 | Apr 2021 | 71 |
Aug 2021 72 | Aug 2021 | 72 |
Sep 2021 64 | Sep 2021 | 64 |
Oct 2021 60 | Oct 2021 | 60 |
Jul 2022 53 | Jul 2022 | 53 |
Feb 2023 47 | Feb 2023 | 47 |
Apr 2023 50 | Apr 2023 | 50 |
How Other Brands Compare
Bento for Business is ranked second for NPS among its competitors. TravelBank and American Express come in first and third, with Cass Information Systems coming in at #4. Among those competitors, it is the lowest valued company behind American Express.
Bento for Business |  American Express |  Cass Information Systems |  TravelBank | |
| Global Ranking | #- | #62 | #- | #- |
| NPS | 50 | 18 | -25 | 64 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $55.00M | $127.20B | $666.85M | $100.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bento for Business NPS by Usage
Bento for Business's NPS was rated 55 points by customers who have used Bento for Business's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 55 | 1 to 2 Years | 55 |
Bento for Business NPS vs. Competitors
Compared to its competitors, Bento for Business's NPS is rated right above Expensify, and is preceded by PEX Card.
| COMPANY | NPS Score | |
|---|---|---|
| TravelBank | 64 |
 | Emburse | 60 |
 | PEX Card | 55 |
| Bento for Business | 50 |
 | Expensify | 21 |
| American Express | 18 |
 | Karmic Labs | N/A |
| Cass Information Systems | -25 |
Bento for Business Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Bento for Business users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bento for Business Customer Loyalty vs. Competitors
Compared to its competitors, Bento for Business's Customer Loyalty score is rated right above Expensify, and is preceded by Cass Information Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Emburse | 100% |
| American Express | 85% |
| Cass Information Systems | 68% |
| Bento for Business | 63% |
| Expensify | 59% |
| TravelBank | N/A |
| PEX Card | N/A |
| Karmic Labs | N/A |
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Bento for Business Product Quality
4/5
Bento for Business has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Bento for Business Product Information
Bento for Business serves markets in the United States. Bento for Business supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Bento for Business’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Business Services
Languages Supported
English
Product Type
Payment Management Software
Payment Gateway Software
Expense Management Software
Bento for Business Product Quality vs. Competitors
Compared to its competitors, Bento for Business's Product Quality score is rated right above Expensify, and is preceded by Emburse.
| COMPANY | Product Quality Score | |
|---|---|---|
| PEX Card | 4.6/5 |
| TravelBank | 4.5/5 |
| Emburse | 4.4/5 |
| Bento for Business | 4/5 |
| Expensify | 3.7/5 |
| American Express | 3.5/5 |
| Cass Information Systems | 3/5 |
| Karmic Labs | N/A |
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Bento for Business Pricing
Bento for Business ROI & Value For Money
4/5
Bento for Business has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Bento for Business Pricing Plans
Bento for Business has a pricing structure that accommodates small and medium businesses. Starting from $29/month, Bento for Business uses a subscription model and offers the following: Free - for 1 person, Team: $29/month - up to 10 card/people, and Pro: $69/month - up to 25 cards/people.
Who Uses Bento for Business?
Small Businesses
Medium Businesses
Bento for Business Pricing vs. Competitors
Compared to its competitors, Bento for Business's ROI score is rated right above Expensify, and is preceded by Emburse.
| COMPANY | Pricing Score | |
|---|---|---|
| TravelBank | 4.6/5 |
| PEX Card | 4.4/5 |
| Emburse | 4.3/5 |
| Bento for Business | 4/5 |
| Expensify | 3.6/5 |
| American Express | 3.3/5 |
| Cass Information Systems | 3.2/5 |
| Karmic Labs | N/A |
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Bento for Business Customer Satisfaction (CSAT)
Bento for Business Customer Satisfaction (CSAT) Score
40 / 100
Bento for Business has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bento for Business Customer Satisfaction vs. Competitors
Compared to its competitors, Bento for Business's Customer Satisfaction score is rated right above TravelBank, and is preceded by Expensify.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cass Information Systems | 75% |
| American Express | 62% |
| Expensify | 53% |
| Bento for Business | 40% |
| TravelBank | 0% |
| Emburse | 0% |
| PEX Card | 0% |
| Karmic Labs | 0% |
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Bento for Business Customer Service
2.3/5
Bento for Business has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Bento for Business's Customer Service
Address
1 N Franklin Street, Chicago, IL 60606
Website
https://www.bentoforbusiness.com/
Phone Number
866-220-8455
Bento for Business's Social Links
Bento for Business Customer Service vs. Competitors
Compared to its competitors, Bento for Business's Customer Service score is rated right above Karmic Labs, and is preceded by Expensify.
| COMPANY | Customer Service Score | |
|---|---|---|
| TravelBank | 5/5 |
| PEX Card | 5/5 |
| Emburse | 3.5/5 |
| American Express | 3.4/5 |
| Cass Information Systems | 3.3/5 |
| Expensify | 3/5 |
| Bento for Business | 2.3/5 |
| Karmic Labs | N/A |
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Bento for Business as an Employer
3.8/5
Bento for Business has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Bento for Business scored a 50 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Bento for Business would recommend the brand to a friend. ENPS measures how likely Bento for Business employees would recommend working at Bento for Business to a friend.
Net Promoter Score
50
NPS Score
| 70% | Promoters |
|---|---|
| 10% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
