64
NPS
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TravelBank
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About TravelBank's Brand
Among its major competitors, TravelBank is ranked in 2nd place for NPS while Certify is 1st, and Bento for Business is 3rd.Their current valuation is $100.00M
Brand at a Glance
4.5/5
Product Quality
4.6/5
Pricing
5/5
Customer Service
TravelBank Ranking
- #1 / 4 of its competitors
TravelBank NPS
TravelBank's Net Promoter Score (NPS) is a 64 with 70% Promoters, 24% Passives, and 6% Detractors. Net Promoter Score tracks whether TravelBank's customers would recommend using the product based on a scale of -100 to 100.
TravelBank Overall NPS
| 70% | Promoters |
|---|---|
| 24% | Passives |
| 6% | Detractors |
TravelBank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 63 | Aug 2020 | 63 |
How Other Brands Compare
TravelBank is ranked first for NPS among its competitors. Zycus and SAP come in second and third, with Expensify coming in at #4. Among those competitors, it is the third most valued company behind SAP.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TravelBank NPS by Usage
TravelBank's NPS was rated 70 points by customers who have used TravelBank's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 70 | Less than 1 Year | 70 |
TravelBank NPS vs. Competitors
Compared to its competitors, TravelBank's NPS is rated right above Bento for Business, and is preceded by Certify.
| COMPANY | NPS Score | |
|---|---|---|
 | Certify | 70 |
| TravelBank | 64 |
 | Bento for Business | 50 |
 | Zycus | 40 |
 | SAP | 34 |
 | Expensify | 21 |
TravelBank Product Quality
4.5/5
TravelBank has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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TravelBank Product Information
TravelBank serves markets in the United States. TravelBank supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
TravelBank’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://travelbank.com/
- Company Size
- 11-50 Employees
Industry
Tech
Languages Supported
English
Product Type
Time & Expense Software
Expense Management Software
Travel Management Software
Travel Agency Software
TravelBank Product Quality vs. Competitors
Compared to its competitors, TravelBank's Product Quality score is rated right above Certify.
| COMPANY | Product Quality Score | |
|---|---|---|
| TravelBank | 4.5/5 |
| Certify | 4.5/5 |
| SAP | 4.1/5 |
| Bento for Business | 4/5 |
| Zycus | 3.7/5 |
| Expensify | 3.7/5 |
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VS
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TravelBank Pricing
TravelBank ROI & Value For Money
4.6/5
TravelBank has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
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TravelBank Pricing Plans
TravelBank has a pricing structure that accommodates small and medium businesses.
Who Uses TravelBank?
Small Businesses
Medium Businesses
TravelBank Pricing vs. Competitors
Compared to its competitors, TravelBank's ROI score is rated right above Certify.
| COMPANY | Pricing Score | |
|---|---|---|
| TravelBank | 4.6/5 |
| Certify | 4.4/5 |
| Bento for Business | 4/5 |
| SAP | 3.9/5 |
| Zycus | 3.7/5 |
| Expensify | 3.6/5 |
Unlock TravelBank ROI vs. Competitors Data
VS
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TravelBank Customer Service
5/5
TravelBank has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About TravelBank's Customer Service
Address
San Francisco, CA
Website
https://travelbank.com/
TravelBank Customer Service vs. Competitors
Compared to its competitors, TravelBank's Customer Service score is rated right above SAP.
| COMPANY | Customer Service Score | |
|---|---|---|
| TravelBank | 5/5 |
| SAP | 4/5 |
| Zycus | 3.9/5 |
| Expensify | 3/5 |
| Certify | 3/5 |
| Bento for Business | 2.3/5 |
Unlock TravelBank Customer Service vs. Competitors Data
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TravelBank as an Employer
4.2/5
TravelBank has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TravelBank scored a 64 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of TravelBank would recommend the brand to a friend. ENPS measures how likely TravelBank employees would recommend working at TravelBank to a friend.
Net Promoter Score
64
NPS Score
| 70% | Promoters |
|---|---|
| 24% | Passive |
| 6% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
