-45
NPS
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Berkshire Bank
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About Berkshire Bank's Brand
For over 165 years, Berkshire Bank has delivered excellent service and performance. Among its major competitors, Berkshire Bank is ranked in 3rd place for NPS while Macquarie Group is 1st, and M&T Bank Corporation is 2nd.Their current market cap is $1.14B
Brand at a Glance
62%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.2/5
Customer Service
Berkshire Bank Ranking
- #2 / 4 of its competitors
Berkshire Bank NPS
Berkshire Bank's Net Promoter Score (NPS) is a -45 with 22% Promoters, 11% Passives, and 67% Detractors. Net Promoter Score tracks whether Berkshire Bank's customers would recommend using the product based on a scale of -100 to 100.
Berkshire Bank Overall NPS
| 22% | Promoters |
|---|---|
| 11% | Passives |
| 67% | Detractors |
Berkshire Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -45 | Oct 2022 | -45 |
Jan 2023 -40 | Jan 2023 | -40 |
Mar 2023 -39 | Mar 2023 | -39 |
May 2023 -43 | May 2023 | -43 |
Sep 2023 -48 | Sep 2023 | -48 |
Jan 2024 -46 | Jan 2024 | -46 |
Feb 2024 -42 | Feb 2024 | -42 |
Mar 2024 -46 | Mar 2024 | -46 |
Nov 2024 -48 | Nov 2024 | -48 |
Dec 2024 -42 | Dec 2024 | -42 |
Nov 2025 -44 | Nov 2025 | -44 |
Dec 2025 -44 | Dec 2025 | -44 |
How Other Brands Compare
Berkshire Bank is ranked second for NPS among its competitors. Macquarie Group and Bank Of Montreal come in first and third, with AMP coming in at #4. Among those competitors, it is the lowest valued company behind Bank Of Montreal.
Berkshire Bank |  Macquarie Group |  Bank Of Montreal |  AMP | |
| Global Ranking | #- | #877 | #- | #- |
| NPS | -45 | 30 | -50 | - |
| Valuation Updated every 24 hours for public companies | $1.14B | $2.81B | $30.61B | $26.48B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Berkshire Bank NPS by Gender
Female customers rated Berkshire Bank's NPS 72 points higher than Male customers.
Male
-92
Berkshire Bank's NPS was rated -92 by Male customers on Comparably.
0%
Promoters
8%
Passives
92%
Detractors
Female
-20
Berkshire Bank's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Berkshire Bank NPS by Ethnicity
Berkshire Bank's NPS was rated -86 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -86 | Caucasian | -86 |
Berkshire Bank NPS by Age
Berkshire Bank's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Berkshire Bank NPS by Usage
Berkshire Bank's NPS was rated the highest by customers who have used Berkshire Bank's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -67 | 2 to 5 Years | -67 |
Over 10 Years -78 | Over 10 Years | -78 |
Berkshire Bank NPS vs. Competitors
Compared to its competitors, Berkshire Bank's NPS is rated right above Bank Of Montreal, and is preceded by M&T Bank Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Macquarie Group | 30 |
 | Vontobel | N/A |
| AMP | N/A |
 | M&T Bank Corporation | -4 |
| Berkshire Bank | -45 |
| Bank Of Montreal | -50 |
Berkshire Bank Customer Reviews
Out of the 3 Berkshire Bank customer reviews 0 were positive and 3 were constructive. Berkshire Bank customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Berkshire Bank Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Berkshire Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Berkshire Bank Customer Loyalty Score by Gender
Female customers rated Berkshire Bank's Customer Loyalty score 27% higher than Male customers.
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Male
55%
Yes
Female
82%
Yes
Berkshire Bank Customer Loyalty Score by Ethnicity
Berkshire Bank's Customer Loyalty score was rated 68% by Caucasian customers on Comparably.
% who answered "Yes"
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68
out of 100
Caucasian
Berkshire Bank Customer Loyalty Score by Age
Berkshire Bank's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 100% | 61-65 | 100% |
66+ 70% | 66+ | 70% |
Berkshire Bank Customer Loyalty Score by Usage
Berkshire Bank's Customer Loyalty score was rated the highest by customers who have used Berkshire Bank's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Berkshire Bank Customer Loyalty vs. Competitors
Compared to its competitors, Berkshire Bank's Customer Loyalty score is rated right above Bank Of Montreal, and is preceded by Macquarie Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| M&T Bank Corporation | 79% |
| Macquarie Group | 74% |
| Berkshire Bank | 62% |
| Bank Of Montreal | 38% |
| Vontobel | N/A |
| AMP | N/A |
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Berkshire Bank Product Quality
2.5/5
Berkshire Bank has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Berkshire Bank Product Information
Berkshire Bank’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://berkshirebank.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Quick Insights into Berkshire Bank Product Quality
Berkshire Bank's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used Berkshire Bank's products/services for Over 10 Years.
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Ranked Berkshire Bank Product Quality the Highest
Ranked Berkshire Bank Product Quality the Lowest
Berkshire Bank Product Quality Score by Gender
Female customers rated Berkshire Bank's Product Quality score 0.7 stars higher than Male customers.
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Male
1.5/5
Female
2.2/5
Berkshire Bank Product Quality Score by Ethnicity
Berkshire Bank's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Berkshire Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Berkshire Bank Product Quality Score by Age
Berkshire Bank's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2.1 | 61-65 | 2.1 |
66+ 1.5 | 66+ | 1.5 |
Berkshire Bank Product Quality Score by Usage
Berkshire Bank's Product Quality score was rated the highest by customers who have used Berkshire Bank's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Berkshire Bank Product Quality vs. Competitors
Compared to its competitors, Berkshire Bank's Product Quality score is rated right above Bank Of Montreal, and is preceded by M&T Bank Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Macquarie Group | 3.9/5 |
| M&T Bank Corporation | 2.6/5 |
| Berkshire Bank | 2.5/5 |
| Bank Of Montreal | 2.5/5 |
| Vontobel | N/A |
| AMP | N/A |
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Berkshire Bank Pricing
Berkshire Bank ROI & Value For Money
2.5/5
Berkshire Bank has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Berkshire Bank ROI
Berkshire Bank's ROI score was rated highest by Female customers, and rated lowest by customers who have used Berkshire Bank's products/services for Over 10 Years.
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Ranked Berkshire Bank ROI the Highest
Ranked Berkshire Bank ROI the Lowest
Berkshire Bank ROI Score by Gender
Female customers rated Berkshire Bank's ROI score 1.4 stars higher than Male customers.
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Male
1.7/5
Female
3.1/5
Berkshire Bank ROI Score by Ethnicity
Berkshire Bank's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Berkshire Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Berkshire Bank ROI Score by Age
Berkshire Bank's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.9 | 61-65 | 1.9 |
66+ 2 | 66+ | 2 |
Berkshire Bank ROI Score by Usage
Berkshire Bank's ROI score was rated the highest by customers who have used Berkshire Bank's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Berkshire Bank Pricing vs. Competitors
Compared to its competitors, Berkshire Bank's ROI score is rated right above Bank Of Montreal, and is preceded by M&T Bank Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Macquarie Group | 4/5 |
| M&T Bank Corporation | 2.8/5 |
| Berkshire Bank | 2.5/5 |
| Bank Of Montreal | 2.2/5 |
| Vontobel | N/A |
| AMP | N/A |
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Berkshire Bank Customer Satisfaction (CSAT)
Berkshire Bank Customer Satisfaction (CSAT) Score
30 / 100
Berkshire Bank has an overall Customer Satisfaction score of 30 rated by its users and customers.
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Very Satisfied
20%
Satisfied
10%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
10%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Berkshire Bank Customer Satisfaction
Berkshire Bank's Customer Satisfaction score was rated highest by customers who have used Berkshire Bank's products/services for 2 to 5 Years, and rated lowest by customers ages 66+.
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Ranked Berkshire Bank Customer Satisfaction the Highest
Ranked Berkshire Bank Customer Satisfaction the Lowest
Berkshire Bank Customer Satisfaction Score by Gender
Female customers rated Berkshire Bank's Customer Satisfaction score 2 points higher than Male customers.
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18 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 9% | |
Very Dissatisfied | 55% |
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Berkshire Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Berkshire Bank's Customer Satisfaction (CSAT) score was rated 15% according to Caucasian users and customers.
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15 / 100
Very Satisfied
15%
Satisfied
0%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
62%
Berkshire Bank Customer Satisfaction Score by Age
Berkshire Bank's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 25% | |||||||||||||||
| 66+ | 0% |
Berkshire Bank Customer Satisfaction Score by Usage
Berkshire Bank's Customer Satisfaction score was rated the highest by customers who have used Berkshire Bank's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Berkshire Bank Customer Satisfaction vs. Competitors
Compared to its competitors, Berkshire Bank's Customer Satisfaction score is rated right above Bank Of Montreal, and is preceded by M&T Bank Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Macquarie Group | 76% |
| M&T Bank Corporation | 42% |
| Berkshire Bank | 30% |
| Bank Of Montreal | 25% |
| Vontobel | 0% |
| AMP | 0% |
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Berkshire Bank Customer Service
2.2/5
Berkshire Bank has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Berkshire Bank's Customer Service
Address
24 NORTH ST., Pittsfield, MA
Website
http://berkshirebank.com/
Phone Number
(413)236-3149
Quick Insights into Berkshire Bank Customer Service
Berkshire Bank's Customer Service score was rated highest by customers who have used Berkshire Bank's products/services for 2 to 5 Years, and rated lowest by customers who have used Berkshire Bank's products/services for Over 10 Years.
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Ranked Berkshire Bank Customer Service the Highest
Ranked Berkshire Bank Customer Service the Lowest
Berkshire Bank Customer Service Score by Gender
Female customers rated Berkshire Bank's Customer Service score 1 stars higher than Male customers.
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Male
1.6/5
Female
2.6/5
Berkshire Bank Customer Service Score by Ethnicity
Berkshire Bank's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Berkshire Bank Customer Service Score by Age
Berkshire Bank's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 2.2 | 61-65 | 2.2 |
66+ 1.5 | 66+ | 1.5 |
Berkshire Bank Customer Service Score by Usage
Berkshire Bank's Customer Service score was rated the highest by customers who have used Berkshire Bank's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Berkshire Bank Customer Service vs. Competitors
Compared to its competitors, Berkshire Bank's Customer Service score is rated right above Bank Of Montreal, and is preceded by M&T Bank Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Macquarie Group | 4/5 |
| M&T Bank Corporation | 2.8/5 |
| Berkshire Bank | 2.2/5 |
| Bank Of Montreal | 2.2/5 |
| Vontobel | N/A |
| AMP | N/A |
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Berkshire Bank as an Employer
2.8/5
Berkshire Bank has a 2.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Berkshire Bank scored a -45 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Berkshire Bank would recommend the brand to a friend. ENPS measures how likely Berkshire Bank employees would recommend working at Berkshire Bank to a friend.
Net Promoter Score
-45
NPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 25% | Promoters |
|---|---|
| 19% | Passive |
| 56% | Detractors |
