-6
NPS
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Berkshire Hathaway HomeServices
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About Berkshire Hathaway HomeServices' Brand
Berkshire Hathaway HomeServices is a brand-new real estate brokerage franchisee network built for a new era in residential real estate. Among its major competitors, Berkshire Hathaway HomeServices is ranked in 2nd place for NPS while BlackRock is 1st, and Keller Williams is 3rd.Their current valuation is $603.71B
Brand at a Glance
51%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Berkshire Hathaway HomeServices Ranking
- #2 / 4 of its competitors
Berkshire Hathaway HomeServices NPS
Berkshire Hathaway HomeServices's Net Promoter Score (NPS) is a -6 with 44% Promoters, 6% Passives, and 50% Detractors. Net Promoter Score tracks whether Berkshire Hathaway HomeServices's customers would recommend using the product based on a scale of -100 to 100.
Berkshire Hathaway HomeServices Overall NPS
| 44% | Promoters |
|---|---|
| 6% | Passives |
| 50% | Detractors |
Berkshire Hathaway HomeServices NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 67 | Aug 2021 | 67 |
Mar 2022 71 | Mar 2022 | 71 |
Jul 2022 50 | Jul 2022 | 50 |
Oct 2022 20 | Oct 2022 | 20 |
Dec 2022 9 | Dec 2022 | 9 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 7 | Oct 2023 | 7 |
Dec 2023 0 | Dec 2023 | 0 |
Jun 2024 -1 | Jun 2024 | -1 |
Jul 2024 -7 | Jul 2024 | -7 |
Dec 2024 -12 | Dec 2024 | -12 |
Jun 2025 -6 | Jun 2025 | -6 |
How Other Brands Compare
Berkshire Hathaway HomeServices is ranked second for NPS among its competitors. BlackRock and Keller Williams come in first and third, with Allstate coming in at #4. Among those competitors, it is the most valued company.
Berkshire Hathaway HomeServices |  Allstate |  BlackRock |  Keller Williams | |
| Global Ranking | #- | #122 | #602 | #- |
| NPS | -6 | -31 | 10 | -6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $603.71B | $31.46B | $108.30B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Berkshire Hathaway HomeServices NPS vs. Competitors
Compared to its competitors, Berkshire Hathaway HomeServices's NPS is rated right above Keller Williams, and is preceded by BlackRock.
| COMPANY | NPS Score | |
|---|---|---|
| BlackRock | 10 |
| Berkshire Hathaway HomeServices | -6 |
| Keller Williams | -6 |
| Allstate | -31 |
Berkshire Hathaway HomeServices Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Berkshire Hathaway HomeServices users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Berkshire Hathaway HomeServices Customer Loyalty vs. Competitors
Compared to its competitors, Berkshire Hathaway HomeServices's Customer Loyalty score is rated right below Keller Williams.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BlackRock | 75% |
| Allstate | 74% |
| Keller Williams | 63% |
| Berkshire Hathaway HomeServices | 51% |
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Berkshire Hathaway HomeServices Product Quality
3.2/5
Berkshire Hathaway HomeServices has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Berkshire Hathaway HomeServices Product Information
Berkshire Hathaway HomeServices’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
FinTech
Real Estate
Berkshire Hathaway HomeServices Product Quality vs. Competitors
Compared to its competitors, Berkshire Hathaway HomeServices's Product Quality score is rated right above Allstate, and is preceded by Keller Williams.
| COMPANY | Product Quality Score | |
|---|---|---|
| BlackRock | 3.8/5 |
| Keller Williams | 3.3/5 |
| Berkshire Hathaway HomeServices | 3.2/5 |
| Allstate | 2.3/5 |
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Berkshire Hathaway HomeServices Pricing
Berkshire Hathaway HomeServices ROI & Value For Money
2.8/5
Berkshire Hathaway HomeServices has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Berkshire Hathaway HomeServices Pricing vs. Competitors
Compared to its competitors, Berkshire Hathaway HomeServices's ROI score is rated right above Keller Williams, and is preceded by BlackRock.
| COMPANY | Pricing Score | |
|---|---|---|
| BlackRock | 3.7/5 |
| Berkshire Hathaway HomeServices | 2.8/5 |
| Keller Williams | 2.8/5 |
| Allstate | 2.3/5 |
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Berkshire Hathaway HomeServices Customer Satisfaction (CSAT)
Berkshire Hathaway HomeServices Customer Satisfaction (CSAT) Score
40 / 100
Berkshire Hathaway HomeServices has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
10%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Berkshire Hathaway HomeServices Customer Satisfaction vs. Competitors
Compared to its competitors, Berkshire Hathaway HomeServices's Customer Satisfaction score is rated right above Allstate, and is preceded by Keller Williams.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BlackRock | 78% |
| Keller Williams | 60% |
| Berkshire Hathaway HomeServices | 40% |
| Allstate | 32% |
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Berkshire Hathaway HomeServices Customer Service
2.9/5
Berkshire Hathaway HomeServices has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Berkshire Hathaway HomeServices's Customer Service
Address
1250 West Sam Houston Parkway Suite 500, Houston, TX 77042
Website
http://www.berkshirehathawayhs.com/
Phone Number
713 490 7557
Berkshire Hathaway HomeServices Customer Service vs. Competitors
Compared to its competitors, Berkshire Hathaway HomeServices's Customer Service score is rated right above Keller Williams, and is preceded by BlackRock.
| COMPANY | Customer Service Score | |
|---|---|---|
| BlackRock | 3.8/5 |
| Berkshire Hathaway HomeServices | 2.9/5 |
| Keller Williams | 2.8/5 |
| Allstate | 2.4/5 |
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Berkshire Hathaway HomeServices as an Employer
4.5/5
Berkshire Hathaway HomeServices has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of Berkshire Hathaway HomeServices
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Berkshire Hathaway HomeServices scored a -6 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Berkshire Hathaway HomeServices would recommend the brand to a friend. ENPS measures how likely Berkshire Hathaway HomeServices employees would recommend working at Berkshire Hathaway HomeServices to a friend.
Net Promoter Score
-6
NPS Score
| 44% | Promoters |
|---|---|
| 6% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
