0
NPS
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Betterworks
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About Betterworks' Brand
Betterworks is a performance enablement solution that closes the loop between people, strategy and performance across the enterprise. With Betterworks, teams throughout the organization can align and focus on what matters most. Among its major competitors, Betterworks is ranked in 4th place for NPS while Lattice is 1st, and Culture Amp is 2nd.Their current valuation is $300.00M
Brand at a Glance
55%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Betterworks CMO
Betterworks Ranking
- #3 / 4 of its competitors
Betterworks NPS
Betterworks's Net Promoter Score (NPS) is a 0 with 39% Promoters, 22% Passives, and 39% Detractors. Net Promoter Score tracks whether Betterworks's customers would recommend using the product based on a scale of -100 to 100.
Betterworks Overall NPS
| 39% | Promoters |
|---|---|
| 22% | Passives |
| 39% | Detractors |
Betterworks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 13 | Aug 2020 | 13 |
Nov 2021 7 | Nov 2021 | 7 |
May 2022 6 | May 2022 | 6 |
Jul 2022 -1 | Jul 2022 | -1 |
How Other Brands Compare
Betterworks is ranked third for NPS among its competitors. Culture Amp and Workday come in first and second, with Reflektive coming in at #4. Among those competitors, it is the third most valued company behind Workday.
Betterworks |  Workday |  Culture Amp |  Reflektive | |
| Global Ranking | #- | #298 | #686 | #- |
| NPS | 0 | 31 | 34 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $300.00M | $49.74B | - | $300.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Betterworks NPS vs. Competitors
Compared to its competitors, Betterworks's NPS is rated right above Reflektive, and is preceded by Workday.
| COMPANY | NPS Score | |
|---|---|---|
 | Lattice | 47 |
| Culture Amp | 34 |
| Workday | 31 |
| Betterworks | 0 |
| Reflektive | N/A |
Betterworks Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Betterworks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Betterworks Customer Loyalty vs. Competitors
Compared to its competitors, Betterworks's Customer Loyalty score is rated right above Lattice, and is preceded by Workday.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Culture Amp | 89% |
| Workday | 80% |
| Betterworks | 55% |
| Lattice | 47% |
| Reflektive | N/A |
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Betterworks Product Quality
3.5/5
Betterworks has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Betterworks Product Information
Betterworks serves markets in the United States, Europe, Australia, Canada, and United Kingdom. Betterworks supports iOS and Web devices and offers products for medium and large sized businesses.
Betterworks’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.betterworks.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
Human Resources (HR) Software
Business Performance Management Software
Productivity Software
Employee Engagement Software
Employee Recognition Software
Performance Management & Appraisal Software
360 Degree Feedback Software
OKR Software
Betterworks Product Quality vs. Competitors
Compared to its competitors, Betterworks's Product Quality score is rated right above Reflektive, and is preceded by Lattice.
| COMPANY | Product Quality Score | |
|---|---|---|
| Culture Amp | 4.2/5 |
| Workday | 3.9/5 |
| Lattice | 3.8/5 |
| Betterworks | 3.5/5 |
| Reflektive | N/A |
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Betterworks Pricing
Betterworks ROI & Value For Money
3.3/5
Betterworks has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Betterworks Pricing Plans
Betterworks has a pricing structure that accommodates medium and large businesses.
Who Uses Betterworks?
Medium Businesses
Large Enterprises
Betterworks Pricing vs. Competitors
Compared to its competitors, Betterworks's ROI score is rated right above Reflektive, and is preceded by Workday.
| COMPANY | Pricing Score | |
|---|---|---|
| Culture Amp | 4/5 |
| Lattice | 3.9/5 |
| Workday | 3.8/5 |
| Betterworks | 3.3/5 |
| Reflektive | N/A |
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Betterworks Customer Satisfaction (CSAT)
Betterworks Customer Satisfaction (CSAT) Score
50 / 100
Betterworks has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Betterworks Customer Satisfaction vs. Competitors
Compared to its competitors, Betterworks's Customer Satisfaction score is rated right above Lattice, and is preceded by Workday.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Culture Amp | 81% |
| Workday | 72% |
| Betterworks | 50% |
| Lattice | 0% |
| Reflektive | 0% |
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Betterworks Customer Service
3.2/5
Betterworks has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Betterworks's Customer Service
Address
101 Jefferson Drive First Floor, Menlo Park, CA 94025
Website
http://www.betterworks.com
Phone Number
(650) 272-6220
Betterworks Customer Service vs. Competitors
Compared to its competitors, Betterworks's Customer Service score is rated right above Reflektive, and is preceded by Lattice.
| COMPANY | Customer Service Score | |
|---|---|---|
| Culture Amp | 3.9/5 |
| Workday | 3.9/5 |
| Lattice | 3.2/5 |
| Betterworks | 3.2/5 |
| Reflektive | N/A |
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Betterworks as an Employer
4.5/5
Betterworks has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Betterworks scored a 0 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Betterworks would recommend the brand to a friend. ENPS measures how likely Betterworks employees would recommend working at Betterworks to a friend.
Net Promoter Score
0
NPS Score
| 39% | Promoters |
|---|---|
| 22% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 74% | Promoters |
|---|---|
| 18% | Passive |
| 8% | Detractors |
