-73
NPS
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Black Box Network Services
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About Black Box Network Services' Brand
Black Box is a leading digital edge solutions provider dedicated to helping organizations design, build, manage, and secure their IT infrastructure. The company also designs and manufactures award-winning Pro AV, KVM, cabling, and networking products known for their advanced functionality, flawless performance, outstanding reliability, and fail-safe security. Black Box delivers these end-to-end solutions through its global presence and approximately 2,500 team members. The world-class support and service provided by Black Box is as important to customers as the powerful products and solutions the company delivers. Black Box is a wholly owned subsidiary of AGC Networks. Among its major competitors, Black Box Network Services is ranked in 4th place for NPS while Dell Technologies is 1st, and Superior Communications is 2nd.Their current valuation is $16.50M
Brand at a Glance
54%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
2.9/5
Customer Service
Black Box Network Services Ranking
- #2 / 4 of its competitors
Black Box Network Services NPS
Black Box Network Services's Net Promoter Score (NPS) is a -73 with 9% Promoters, 9% Passives, and 82% Detractors. Net Promoter Score tracks whether Black Box Network Services's customers would recommend using the product based on a scale of -100 to 100.
Black Box Network Services Overall NPS
| 9% | Promoters |
|---|---|
| 9% | Passives |
| 82% | Detractors |
Black Box Network Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Apr 2024 -87 | Apr 2024 | -87 |
May 2024 -88 | May 2024 | -88 |
Jun 2024 -70 | Jun 2024 | -70 |
Nov 2024 -72 | Nov 2024 | -72 |
How Other Brands Compare
Black Box Network Services is ranked second for NPS among its competitors. Dell Technologies and Dycom Industries come in first and third, with Integrated Device Technology coming in at #4. Among those competitors, it is the lowest valued company behind Dell Technologies.
Black Box Network Services |  Dell Technologies |  Integrated Device Technology |  Dycom Industries | |
| Global Ranking | #- | #121 | #- | #- |
| NPS | -73 | 17 | - | -84 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $16.50M | $58.48B | $6.33B | $2.84B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Black Box Network Services NPS by Gender
Black Box Network Services's NPS was rated -67 by Male customers on Comparably.
Male
-67
Black Box Network Services's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
Black Box Network Services's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Black Box Network Services NPS vs. Competitors
Compared to its competitors, Black Box Network Services's NPS is rated right above Dycom Industries, and is preceded by Pomeroy IT Solutions.
| COMPANY | NPS Score | |
|---|---|---|
| Dell Technologies | 17 |
 | Superior Communications | -34 |
 | Pomeroy IT Solutions | -43 |
| Black Box Network Services | -73 |
| Dycom Industries | -84 |
Black Box Network Services Customer Reviews
Out of the 2 Black Box Network Services customer reviews 1 was positive and 1 was constructive. Black Box Network Services customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Black Box Network Services Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Black Box Network Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Black Box Network Services Customer Loyalty Score by Gender
Black Box Network Services's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Black Box Network Services Customer Loyalty Score by Industry
Black Box Network Services's Customer Loyalty score was rated 40% by Tech industry customers.
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Black Box Network Services Customer Loyalty vs. Competitors
Compared to its competitors, Black Box Network Services's Customer Loyalty score is rated right above Superior Communications, and is preceded by Dycom Industries.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dell Technologies | 78% |
| Pomeroy IT Solutions | 76% |
| Dycom Industries | 67% |
| Black Box Network Services | 54% |
| Superior Communications | 10% |
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Black Box Network Services Product Quality
3/5
Black Box Network Services has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Black Box Network Services Product Information
Black Box Network Services’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Black Box Network Services's product the highest.
- Website
- http://www.blackbox.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Quick Insights into Black Box Network Services Product Quality
Black Box Network Services's Product Quality score was rated highest by Male customers.
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Ranked Black Box Network Services Product Quality the Highest
Black Box Network Services Product Quality Score by Gender
Black Box Network Services's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Black Box Network Services Product Quality Score by Industry
Black Box Network Services's Product Quality score was rated 2.6 stars by Tech industry customers.
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Black Box Network Services Product Quality vs. Competitors
Compared to its competitors, Black Box Network Services's Product Quality score is rated right above Pomeroy IT Solutions, and is preceded by Dell Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dell Technologies | 3.5/5 |
| Black Box Network Services | 3/5 |
| Pomeroy IT Solutions | 2.7/5 |
| Dycom Industries | 1.5/5 |
| Superior Communications | 1.5/5 |
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Black Box Network Services Pricing
Black Box Network Services ROI & Value For Money
2.7/5
Black Box Network Services has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Black Box Network Services Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Black Box Network Services ROI
Black Box Network Services's ROI score was rated highest by customers from the Tech industry.
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Ranked Black Box Network Services ROI the Highest
Black Box Network Services ROI Score by Gender
Black Box Network Services's ROI score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Black Box Network Services ROI Score by Industry
Black Box Network Services's ROI score was rated 2.6 stars by Tech industry customers.
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Black Box Network Services Pricing vs. Competitors
Compared to its competitors, Black Box Network Services's ROI score is rated right above Dycom Industries, and is preceded by Pomeroy IT Solutions.
| COMPANY | Pricing Score | |
|---|---|---|
| Dell Technologies | 3.5/5 |
| Pomeroy IT Solutions | 2.9/5 |
| Black Box Network Services | 2.7/5 |
| Dycom Industries | 1.5/5 |
| Superior Communications | 1.5/5 |
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Black Box Network Services Customer Satisfaction (CSAT)
Black Box Network Services Customer Satisfaction (CSAT) Score
38 / 100
Black Box Network Services has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
13%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
0%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Black Box Network Services Customer Satisfaction
Black Box Network Services's Customer Satisfaction score was rated highest by Male customers.
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Ranked Black Box Network Services Customer Satisfaction the Highest
Black Box Network Services Customer Satisfaction Score by Gender
Black Box Network Services's Customer Satisfaction score was rated 34 by Male customers on Comparably.
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34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Black Box Network Services Customer Satisfaction Score by Industry
Black Box Network Services's Customer Satisfaction score was rated 34 points by Tech industry customers.
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}Black Box Network Services Customer Satisfaction vs. Competitors
Compared to its competitors, Black Box Network Services's Customer Satisfaction score is rated right above Pomeroy IT Solutions, and is preceded by Dell Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Dell Technologies | 68% |
| Black Box Network Services | 37% |
| Pomeroy IT Solutions | 33% |
| Dycom Industries | 18% |
| Superior Communications | 0% |
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Black Box Network Services Customer Service
2.9/5
Black Box Network Services has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Black Box Network Services's Customer Service
Address
Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055
Website
http://www.blackbox.com
Phone Number
724-746-5500
Quick Insights into Black Box Network Services Customer Service
Black Box Network Services's Customer Service score was rated highest by customers from the Tech industry.
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Ranked Black Box Network Services Customer Service the Highest
Black Box Network Services Customer Service Score by Gender
Black Box Network Services's Customer Service score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Black Box Network Services Customer Service Score by Industry
Black Box Network Services's Customer Service score was rated 2.6 stars by Tech industry customers.
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Black Box Network Services Customer Service vs. Competitors
Compared to its competitors, Black Box Network Services's Customer Service score is rated right above Pomeroy IT Solutions, and is preceded by Dell Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dell Technologies | 3.4/5 |
| Black Box Network Services | 2.9/5 |
| Pomeroy IT Solutions | 2.7/5 |
| Dycom Industries | 1.5/5 |
| Superior Communications | 1.5/5 |
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Black Box Network Services as an Employer
2.8/5
Black Box Network Services has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Black Box Network Services
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Black Box Network Services scored a -73 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Black Box Network Services would recommend the brand to a friend. ENPS measures how likely Black Box Network Services employees would recommend working at Black Box Network Services to a friend.
Net Promoter Score
-73
NPS Score
| 9% | Promoters |
|---|---|
| 9% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 31% | Promoters |
|---|---|
| 12% | Passive |
| 57% | Detractors |
