75
NPS
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Bloomerang
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About Bloomerang's Brand
Bloomerang is a cloud-based donor management application that helps nonprofit organizations reach, engage and retain advocates. Among its major competitors, Bloomerang is ranked in 1st place for NPS while Salesforce is 2nd, and Salsa Labs is 3rd.
Brand at a Glance
83%
Customer Loyalty
4.4/5
Product Quality
4.4/5
Pricing
3.6/5
Customer Service
Bloomerang Ranking
- #1 / 4 of its competitors
Bloomerang NPS
Bloomerang's Net Promoter Score (NPS) is a 75 with 80% Promoters, 15% Passives, and 5% Detractors. Net Promoter Score tracks whether Bloomerang's customers would recommend using the product based on a scale of -100 to 100.
Bloomerang Overall NPS
| 80% | Promoters |
|---|---|
| 15% | Passives |
| 5% | Detractors |
Bloomerang NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 78 | Aug 2020 | 78 |
Feb 2022 73 | Feb 2022 | 73 |
Feb 2023 75 | Feb 2023 | 75 |
Jul 2023 75 | Jul 2023 | 75 |
How Other Brands Compare
Bloomerang is ranked first for NPS among its competitors. Salesforce and Salsa Labs come in second and third, with Blackbaud coming in at #4.
Bloomerang |  Blackbaud |  Salesforce |  Salsa Labs | |
| Global Ranking | #- | #462 | #- | #- |
| NPS | 75 | 15 | 36 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $3.45B | $201.44B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bloomerang NPS by Usage
Bloomerang's NPS was rated the highest by customers who have used Bloomerang's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
2 to 5 Years 75 | 2 to 5 Years | 75 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
Bloomerang NPS vs. Competitors
Compared to its competitors, Bloomerang's NPS is rated right above Salesforce.
| COMPANY | NPS Score | |
|---|---|---|
| Bloomerang | 75 |
| Salesforce | 36 |
| Salsa Labs | 28 |
 | Orange Leap | 18 |
| Blackbaud | 15 |
 | Convio | N/A |
Bloomerang Customer Reviews
Out of the 2 Bloomerang customer reviews 1 was positive and 1 was constructive. Bloomerang customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bloomerang Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Bloomerang users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bloomerang Customer Loyalty vs. Competitors
Compared to its competitors, Bloomerang's Customer Loyalty score is rated right above Blackbaud.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bloomerang | 83% |
| Blackbaud | 79% |
| Salesforce | 75% |
| Salsa Labs | N/A |
| Orange Leap | N/A |
| Convio | N/A |
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Bloomerang Product Quality
4.4/5
Bloomerang has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Bloomerang Product Information
Bloomerang serves markets in the United States.
Bloomerang’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://bloomerang.co
- Company Size
- 51-200 Employees
Industry
Tech
Non-Profit
Consumer Services
Ecommerce and Marketplaces
SaaS
Languages Supported
English
Product Type
Nonprofit Software
Fundraising Software
Donation Management Software
Quick Insights into Bloomerang Product Quality
Bloomerang's Product Quality score was rated highest by customers who have used Bloomerang's products/services for 2 to 5 Years.
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Ranked Bloomerang Product Quality the Highest
Bloomerang Product Quality Score by Usage
Bloomerang's Product Quality score was rated 4.1 stars by customers who have used Bloomerang's products/services for 2 to 5 Years.
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Bloomerang Product Quality vs. Competitors
Compared to its competitors, Bloomerang's Product Quality score is rated right above Salesforce.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bloomerang | 4.4/5 |
| Salesforce | 4/5 |
| Salsa Labs | 3.9/5 |
| Orange Leap | 3.9/5 |
| Blackbaud | 3.7/5 |
| Convio | N/A |
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Bloomerang Pricing
Bloomerang ROI & Value For Money
4.4/5
Bloomerang has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Bloomerang Pricing Plans
Starting from $19/month, Bloomerang uses a subscription model.
Bloomerang Pricing vs. Competitors
Compared to its competitors, Bloomerang's ROI score is rated right above Salesforce.
| COMPANY | Pricing Score | |
|---|---|---|
| Bloomerang | 4.4/5 |
| Salesforce | 4/5 |
| Salsa Labs | 3.9/5 |
| Orange Leap | 3.8/5 |
| Blackbaud | 3.7/5 |
| Convio | N/A |
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Bloomerang Customer Satisfaction (CSAT)
Bloomerang Customer Satisfaction (CSAT) Score
67 / 100
Bloomerang has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bloomerang Customer Satisfaction vs. Competitors
Compared to its competitors, Bloomerang's Customer Satisfaction score is rated right above Blackbaud, and is preceded by Salesforce.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Salesforce | 79% |
| Bloomerang | 67% |
| Blackbaud | 56% |
| Salsa Labs | 0% |
| Orange Leap | 0% |
| Convio | 0% |
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Bloomerang Customer Service
3.6/5
Bloomerang has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Bloomerang's Customer Service
Address
5724 Birtz Road, Indianapolis, IN 46216
Website
https://bloomerang.co
Phone Number
3172968100
Bloomerang Customer Service vs. Competitors
Compared to its competitors, Bloomerang's Customer Service score is rated right above Blackbaud, and is preceded by Orange Leap.
| COMPANY | Customer Service Score | |
|---|---|---|
| Salesforce | 4/5 |
| Salsa Labs | 3.7/5 |
| Orange Leap | 3.7/5 |
| Bloomerang | 3.6/5 |
| Blackbaud | 3.4/5 |
| Convio | N/A |
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Consumer vs. Employees
Bloomerang scored a 75 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Bloomerang would recommend the brand to a friend. ENPS measures how likely Bloomerang employees would recommend working at Bloomerang to a friend.
Net Promoter Score
75
NPS Score
| 80% | Promoters |
|---|---|
| 15% | Passive |
| 5% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
