67
NPS
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Boomset
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About Boomset's Brand
Boomset is the leading event technology solutions provider that simplifies event management for in-person, virtual, and hybrid events. Along with best-in-class support, Boomset provides an end-to-end solution for seamless and stress-free event experiences for event organizers and their speakers, exhibitors, and attendees. Among its major competitors, Boomset is ranked in 2nd place for NPS while zkipster is 1st, and CVENT is 3rd.
Brand at a Glance
10%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
2.7/5
Customer Service
Boomset Ranking
- #2 / 4 of its competitors
Boomset NPS
Boomset's Net Promoter Score (NPS) is a 67 with 81% Promoters, 5% Passives, and 14% Detractors. Net Promoter Score tracks whether Boomset's customers would recommend using the product based on a scale of -100 to 100.
Boomset Overall NPS
| 81% | Promoters |
|---|---|
| 5% | Passives |
| 14% | Detractors |
Boomset NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 75 | Aug 2020 | 75 |
Mar 2023 65 | Mar 2023 | 65 |
How Other Brands Compare
Boomset is ranked second for NPS among its competitors. zkipster and CVENT come in first and third, with Jobble coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boomset Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Boomset users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Boomset Customer Loyalty vs. Competitors
Compared to its competitors, Boomset's Customer Loyalty score is rated right above zkipster, and is preceded by Jobble.
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Boomset Product Quality
4.5/5
Boomset has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Boomset Product Information
Boomset serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, Germany, Brazil, and Mexico. Boomset supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Boomset’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.boomset.com
- Company Size
- 11-50 Employees
Industry
Events Services
Languages Supported
English
Product Type
Registration Software
Event Management Software
Conference Software
Event Check In Software
Boomset Product Quality vs. Competitors
Compared to its competitors, Boomset's Product Quality score is rated right above zkipster, and is preceded by Snafflz.
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Boomset Pricing
Boomset ROI & Value For Money
4.2/5
Boomset has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Boomset Pricing Plans
Boomset has a pricing structure that accommodates small, medium, and large businesses. Starting from $200/year, Boomset uses a subscription model and offers the following: On-Demand: $200/annually with 100 attendee credits and $2 per additional attendee credit., Introduction: $1200/annually with 750 attendee credits and $1.50 per additional attendee credit., and Professional: $3000/annually with 2000 attendee credits, plus 50 session credits, and $1.25 per additional attendee credit..
Who Uses Boomset?
Small Businesses
Medium Businesses
Large Enterprises
Boomset Pricing vs. Competitors
Compared to its competitors, Boomset's ROI score is rated right above zkipster.
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Boomset Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Boomset Customer Satisfaction vs. Competitors
Compared to its competitors, Boomset's Customer Satisfaction score is rated right above Attend, and is preceded by zkipster.
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Boomset Customer Service
2.7/5
Boomset has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Boomset's Customer Service
Address
305 Broadway, Suite 1101, New York City, NY 10007
Website
http://www.boomset.com
Phone Number
8602666738
Boomset's Social Links
Boomset Customer Service vs. Competitors
Compared to its competitors, Boomset's Customer Service score is rated right above Attend, and is preceded by CVENT.
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Boomset as an Employer
4.0/5
Boomset has a 4.0/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Boomset scored a 67 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Boomset would recommend the brand to a friend. ENPS measures how likely Boomset employees would recommend working at Boomset to a friend.
Net Promoter Score
67
NPS Score
| 81% | Promoters |
|---|---|
| 5% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 72% | Promoters |
|---|---|
| 17% | Passive |
| 11% | Detractors |
