59
NPS
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BrainPOP
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About BrainPOP's Brand
BrainPOP is a digital educational content creator that supports teachers and engages students. Among its major competitors, BrainPOP is ranked in 1st place for NPS while Newsela is 2nd, and Amplify is 3rd.
Brand at a Glance
80%
Customer Loyalty
4.6/5
Product Quality
4.4/5
Pricing
4.3/5
Customer Service
BrainPOP Ranking
- #1 / 4 of its competitors
BrainPOP NPS
BrainPOP's Net Promoter Score (NPS) is a 59 with 69% Promoters, 21% Passives, and 10% Detractors. Net Promoter Score tracks whether BrainPOP's customers would recommend using the product based on a scale of -100 to 100.
BrainPOP Overall NPS
| 69% | Promoters |
|---|---|
| 21% | Passives |
| 10% | Detractors |
BrainPOP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 57 | Apr 2023 | 57 |
May 2023 60 | May 2023 | 60 |
Jun 2023 57 | Jun 2023 | 57 |
Jul 2023 54 | Jul 2023 | 54 |
Sep 2023 49 | Sep 2023 | 49 |
Nov 2023 52 | Nov 2023 | 52 |
Mar 2024 54 | Mar 2024 | 54 |
Oct 2024 56 | Oct 2024 | 56 |
Nov 2024 59 | Nov 2024 | 59 |
Jan 2025 56 | Jan 2025 | 56 |
Feb 2025 58 | Feb 2025 | 58 |
Apr 2025 59 | Apr 2025 | 59 |
How Other Brands Compare
BrainPOP is ranked first for NPS among its competitors. Newsela and Amplify come in second and third, with Carnegie Learning coming in at #4.
BrainPOP |  Newsela |  Amplify |  Carnegie Learning | |
| Global Ranking | #- | #777 | #- | #- |
| NPS | 59 | 55 | 23 | -34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $200.00M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BrainPOP NPS by Gender
Male customers rated BrainPOP's NPS 51 points higher than Female customers.
Male
100
BrainPOP's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
49
BrainPOP's NPS was rated 49 by Female customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
BrainPOP NPS by Ethnicity
BrainPOP's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
African American/Black 100 | African American/Black | 100 |
BrainPOP NPS by Age
BrainPOP's NPS was rated 75 points by customers ages 26-30 on Comparably.
BrainPOP NPS by Usage
BrainPOP's NPS was rated 40 points by customers who have used BrainPOP's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 40 | 2 to 5 Years | 40 |
BrainPOP NPS vs. Competitors
Compared to its competitors, BrainPOP's NPS is rated right above Newsela.
| COMPANY | NPS Score | |
|---|---|---|
| BrainPOP | 59 |
| Newsela | 55 |
| Amplify | 23 |
| Carnegie Learning | -34 |
 | IXL Learning | -52 |
BrainPOP Customer Reviews
Out of the 5 BrainPOP customer reviews 5 were positive and 0 were constructive. BrainPOP customer reviews reflect that all customers have a favorable experience using the products/services of the company.
BrainPOP Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of BrainPOP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BrainPOP Customer Loyalty Score by Gender
BrainPOP's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
BrainPOP Customer Loyalty Score by Ethnicity
BrainPOP's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BrainPOP.
82
out of 100
Caucasian
100
out of 100
African American/Black
BrainPOP Customer Loyalty Score by Age
BrainPOP's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of BrainPOP.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
BrainPOP Customer Loyalty Score by Usage
BrainPOP's Customer Loyalty score was rated 82% by customers who have used BrainPOP's products/services for 2 to 5 Years.
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BrainPOP Customer Loyalty Score by Industry
BrainPOP's Customer Loyalty score was rated 78% by Education industry customers.
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BrainPOP Customer Loyalty vs. Competitors
Compared to its competitors, BrainPOP's Customer Loyalty score is rated right above Amplify, and is preceded by Newsela.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Newsela | 88% |
| BrainPOP | 80% |
| Amplify | 76% |
| Carnegie Learning | 56% |
| IXL Learning | 46% |
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BrainPOP Product Quality
4.6/5
BrainPOP has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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BrainPOP Product Information
BrainPOP’s product quality score is a 4.6 out of 5 as rated by its users and customers. Reviewers from the Education industry rated BrainPOP's product the highest.
- Website
- http://www.brainpop.com
- Company Size
- 201-500 Employees
Industry
Education
Quick Insights into BrainPOP Product Quality
BrainPOP's Product Quality score was rated highest by African American/Black customers, and rated lowest by Female customers.
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Ranked BrainPOP Product Quality the Highest
Ranked BrainPOP Product Quality the Lowest
BrainPOP Product Quality Score by Gender
Male customers rated BrainPOP's Product Quality score 0.4 stars higher than Female customers.
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Male
5/5
Female
4.6/5
BrainPOP Product Quality Score by Ethnicity
BrainPOP's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BrainPOP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
African American/Black 5 | African American/Black | 5 |
BrainPOP Product Quality Score by Age
BrainPOP's Product Quality score was rated 4.7 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.7 | 26-30 | 4.7 |
BrainPOP Product Quality Score by Usage
BrainPOP's Product Quality score was rated 4.6 stars by customers who have used BrainPOP's products/services for 2 to 5 Years.
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BrainPOP Product Quality Score by Industry
BrainPOP's Product Quality score was rated 4.5 stars by Education industry customers.
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BrainPOP Product Quality vs. Competitors
Compared to its competitors, BrainPOP's Product Quality score is rated right above Newsela.
| COMPANY | Product Quality Score | |
|---|---|---|
| BrainPOP | 4.6/5 |
| Newsela | 4.4/5 |
| Amplify | 3.6/5 |
| Carnegie Learning | 2.5/5 |
| IXL Learning | 1.9/5 |
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BrainPOP Pricing
BrainPOP ROI & Value For Money
4.4/5
BrainPOP has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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BrainPOP Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into BrainPOP ROI
BrainPOP's ROI score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked BrainPOP ROI the Highest
Ranked BrainPOP ROI the Lowest
BrainPOP ROI Score by Gender
Male customers rated BrainPOP's ROI score 0.4 stars higher than Female customers.
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Male
5/5
Female
4.6/5
BrainPOP ROI Score by Ethnicity
BrainPOP's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BrainPOP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 5 | African American/Black | 5 |
BrainPOP ROI Score by Age
BrainPOP's ROI score was rated 4.7 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of BrainPOP.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.7 | 26-30 | 4.7 |
BrainPOP ROI Score by Usage
BrainPOP's ROI score was rated 4.5 stars by customers who have used BrainPOP's products/services for 2 to 5 Years.
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BrainPOP ROI Score by Industry
BrainPOP's ROI score was rated 4.4 stars by Education industry customers.
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BrainPOP Pricing vs. Competitors
Compared to its competitors, BrainPOP's ROI score is rated right above Newsela.
| COMPANY | Pricing Score | |
|---|---|---|
| BrainPOP | 4.4/5 |
| Newsela | 3.9/5 |
| Amplify | 3.7/5 |
| Carnegie Learning | 2.4/5 |
| IXL Learning | 1.8/5 |
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BrainPOP Customer Satisfaction (CSAT)
BrainPOP Customer Satisfaction (CSAT) Score
82 / 100
BrainPOP has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
34%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BrainPOP Customer Satisfaction
BrainPOP's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Caucasian customers.
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Ranked BrainPOP Customer Satisfaction the Highest
Ranked BrainPOP Customer Satisfaction the Lowest
BrainPOP Customer Satisfaction Score by Gender
BrainPOP's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
BrainPOP Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BrainPOP's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
BrainPOP's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
BrainPOP Customer Satisfaction Score by Age
BrainPOP's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of BrainPOP.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
BrainPOP Customer Satisfaction Score by Usage
BrainPOP's Customer Satisfaction score was rated 80 points by customers who have used BrainPOP's products/services for 2 to 5 Years.
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BrainPOP Customer Satisfaction Score by Industry
BrainPOP's Customer Satisfaction score was rated 75 points by Education industry customers.
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{
"title": "BrainPOP Customer Satisfaction Score by Industry",
"text": "BrainPOP's Customer Satisfaction score was rated 75 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "BrainPOP's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
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}BrainPOP Customer Satisfaction vs. Competitors
Compared to its competitors, BrainPOP's Customer Satisfaction score is rated right above Amplify.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BrainPOP | 83% |
| Amplify | 72% |
| Carnegie Learning | 34% |
| IXL Learning | 29% |
| Newsela | 0% |
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BrainPOP Customer Service
4.3/5
BrainPOP has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About BrainPOP's Customer Service
Address
71 West, 23rd Street 17th Floor, New York City, NY 10001
Website
http://www.brainpop.com
BrainPOP's Social Links
Quick Insights into BrainPOP Customer Service
BrainPOP's Customer Service score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked BrainPOP Customer Service the Highest
Ranked BrainPOP Customer Service the Lowest
BrainPOP Customer Service Score by Gender
Male customers rated BrainPOP's Customer Service score 0.5 stars higher than Female customers.
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Male
5/5
Female
4.5/5
BrainPOP Customer Service Score by Ethnicity
BrainPOP's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BrainPOP.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
African American/Black 5 | African American/Black | 5 |
BrainPOP Customer Service Score by Age
BrainPOP's Customer Service score was rated 4.7 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of BrainPOP.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.7 | 26-30 | 4.7 |
BrainPOP Customer Service Score by Usage
BrainPOP's Customer Service score was rated 4.4 stars by customers who have used BrainPOP's products/services for 2 to 5 Years.
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BrainPOP Customer Service Score by Industry
BrainPOP's Customer Service score was rated 4.2 stars by Education industry customers.
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BrainPOP Customer Service vs. Competitors
Compared to its competitors, BrainPOP's Customer Service score is rated right above Newsela.
| COMPANY | Customer Service Score | |
|---|---|---|
| BrainPOP | 4.3/5 |
| Newsela | 4.1/5 |
| Amplify | 3.6/5 |
| Carnegie Learning | 2.4/5 |
| IXL Learning | 1.9/5 |
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BrainPOP as an Employer
4.2/5
BrainPOP has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
BrainPOP scored a 59 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of BrainPOP would recommend the brand to a friend. ENPS measures how likely BrainPOP employees would recommend working at BrainPOP to a friend.
Net Promoter Score
59
NPS Score
| 69% | Promoters |
|---|---|
| 21% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
