-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Broadwind Energy
Marketing or Exec? Claim Your Free Account
About Broadwind Energy's Brand
Their recently completed Recapitalization represents a major milestone in our overall plan to produce profitable growth for our investors. Among its major competitors, Broadwind Energy is ranked in 5th place for NPS while Matrix Service is 1st, and Sparton is 2nd.Their current market cap is $103.11M
Brand at a Glance
10%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Broadwind Energy Ranking
- #3 / 4 of its competitors
Broadwind Energy NPS
Broadwind Energy's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Broadwind Energy's customers would recommend using the product based on a scale of -100 to 100.
Broadwind Energy Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Broadwind Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
How Other Brands Compare
Broadwind Energy is ranked third for NPS among its competitors. Matrix Service and Alstom come in first and second, with SolarReserve coming in at #4. Among those competitors, it is the lowest valued company behind Alstom.
Broadwind Energy |  Alstom |  SolarReserve |  Matrix Service | |
| Global Ranking | #- | #968 | #- | #- |
| NPS | -100 | 24 | - | 100 |
| Valuation Updated every 24 hours for public companies | $103.11M | $19.38B | $2.00B | $363.19M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Broadwind Energy NPS vs. Competitors
Compared to its competitors, Broadwind Energy's NPS is rated right below American Railcar Industries.
| COMPANY | NPS Score | |
|---|---|---|
| Matrix Service | 100 |
 | Sparton | 100 |
| Alstom | 24 |
 | EDF Renewable Energy | N/A |
| American Railcar Industries | -100 |
| Broadwind Energy | -100 |
Broadwind Energy Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Broadwind Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Broadwind Energy Customer Loyalty vs. Competitors
Compared to its competitors, Broadwind Energy's Customer Loyalty score is rated right above Matrix Service, and is preceded by Alstom.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sparton | 100% |
| Alstom | 77% |
| Broadwind Energy | 10% |
| Matrix Service | N/A |
| American Railcar Industries | N/A |
| EDF Renewable Energy | N/A |
Unlock Broadwind Energy Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Broadwind Energy Customer Loyalty vs. Competitors data and gain insights into your customers today.
Broadwind Energy Product Quality
2.2/5
Broadwind Energy has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Broadwind Energy's overall Product Quality score rated by its users and customers.
Broadwind Energy Product Information
Broadwind Energy’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.bwen.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Broadwind Energy Product Quality vs. Competitors
Compared to its competitors, Broadwind Energy's Product Quality score is rated right above Matrix Service, and is preceded by Alstom.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sparton | 4/5 |
| Alstom | 3.8/5 |
| Broadwind Energy | 2.2/5 |
| Matrix Service | 1.5/5 |
| American Railcar Industries | 1.5/5 |
| EDF Renewable Energy | N/A |
Unlock Broadwind Energy Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Broadwind Energy Product Quality vs. Competitors data and gain insights into your customers today.
Broadwind Energy Pricing
Broadwind Energy ROI & Value For Money
2.2/5
Broadwind Energy has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Broadwind Energy's overall ROI score rated by its users and customers.
Broadwind Energy Pricing vs. Competitors
Compared to its competitors, Broadwind Energy's ROI score is rated right above Matrix Service, and is preceded by Sparton.
| COMPANY | Pricing Score | |
|---|---|---|
| American Railcar Industries | 4/5 |
| Alstom | 3.8/5 |
| Sparton | 2.5/5 |
| Broadwind Energy | 2.2/5 |
| Matrix Service | N/A |
| EDF Renewable Energy | N/A |
Unlock Broadwind Energy ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Broadwind Energy ROI vs. Competitors data and gain insights into your customers today.
Broadwind Energy Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Broadwind Energy Customer Satisfaction vs. Competitors
Compared to its competitors, Broadwind Energy's Customer Satisfaction score is rated right above EDF Renewable Energy, and is preceded by American Railcar Industries.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sparton | 100% |
| Alstom | 72% |
| Matrix Service | 0% |
| American Railcar Industries | 0% |
| Broadwind Energy | 0% |
| EDF Renewable Energy | 0% |
Unlock Broadwind Energy Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Broadwind Energy Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Broadwind Energy Customer Service
2.2/5
Broadwind Energy has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Broadwind Energy's overall Customer Service score rated by its users and customers.
About Broadwind Energy's Customer Service
Address
3240 S. Central Ave., Cicero, IL
Website
http://www.bwen.com/
Phone Number
(920) 684-5579
Broadwind Energy Customer Service vs. Competitors
Compared to its competitors, Broadwind Energy's Customer Service score is rated right above Matrix Service, and is preceded by Sparton.
| COMPANY | Customer Service Score | |
|---|---|---|
| Alstom | 3.9/5 |
| Sparton | 2.5/5 |
| Broadwind Energy | 2.2/5 |
| Matrix Service | N/A |
| American Railcar Industries | N/A |
| EDF Renewable Energy | N/A |
Unlock Broadwind Energy Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Broadwind Energy Customer Service vs. Competitors data and gain insights into your customers today.
Broadwind Energy as an Employer
3.2/5
Broadwind Energy has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Broadwind Energy scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Broadwind Energy would recommend the brand to a friend. ENPS measures how likely Broadwind Energy employees would recommend working at Broadwind Energy to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
