Bunzl NPS & Customer Reviews

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Bunzl

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Bunzl

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About Bunzl's Brand

Bunzl PLC is engaged in providing value added distribution and outsourcing services in the Americas, Europe and Australasia. It supplies a range of products to customers operating primarily in the foodservice, grocery, cleaning & safety, non-food retail and healthcare markets. Among its major competitors, Bunzl is ranked in 2nd place for NPS while Johnson Matthey is 1st, and Performance Food Group is 3rd.

Brand at a Glance

63%

Customer Loyalty

3.5/5

Product Quality

3.3/5

Pricing

3.3/5

Customer Service

Bunzl Ranking

^#2 / 4 of its competitors

Bunzl NPS

Bunzl's Net Promoter Score (NPS) is a 14 with 50% Promoters, 14% Passives, and 36% Detractors. Net Promoter Score tracks whether Bunzl's customers would recommend using the product based on a scale of -100 to 100.

Bunzl Overall NPS

NPS

50%	Promoters
14%	Passives
36%	Detractors

Bunzl NPS Trend

-100

-50

100

Summary	Date	Score
May 2023 27	May 2023	27
Jun 2023 22	Jun 2023	22
Oct 2023 29	Oct 2023	29
Feb 2024 20	Feb 2024	20
Mar 2024 12	Mar 2024	12
May 2024 10	May 2024	10
Aug 2024 14	Aug 2024	14
Oct 2024 10	Oct 2024	10
Nov 2024 13	Nov 2024	13
Oct 2025 12	Oct 2025	12
Feb 2026 11	Feb 2026	11
Mar 2026 15	Mar 2026	15

How Other Brands Compare

Bunzl is ranked second for NPS among its competitors. Johnson Matthey and US FOODS INC. come in first and third, with Sysco coming in at #4.

	Bunzl	Sysco	US FOODS INC.	Johnson Matthey
Global Ranking	#-	#146	#553	#-
NPS	14	-16	7	34
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$39.81B	$8.05B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Bunzl NPS by Gender

Bunzl's NPS was rated 0 by Male customers on Comparably.

Male

Bunzl's NPS was rated by Male customers on Comparably.

40%

Promoters

20%

Passives

40%

Detractors

Female

N/A

Bunzl's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Bunzl NPS by Ethnicity

Bunzl's NPS was rated 34 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 34	Caucasian	34

Bunzl NPS vs. Competitors

Compared to its competitors, Bunzl's NPS is rated right above Performance Food Group, and is preceded by Johnson Matthey.

COMPANY		NPS Score
	Johnson Matthey	34
	Bunzl	14
	Performance Food Group	13
	US FOODS INC.	7
	Chainalytics	N/A
	Sysco	-16

Bunzl Customer Loyalty

63%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

63% of Bunzl users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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63%

37%

Bunzl Customer Loyalty Score by Gender

Bunzl's Customer Loyalty score was rated 64 by Male customers on Comparably.

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Male

64%

Yes

Female

N/A

Yes

Bunzl Customer Loyalty Score by Ethnicity

Bunzl's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Bunzl Customer Loyalty vs. Competitors

Compared to its competitors, Bunzl's Customer Loyalty score is rated right above Chainalytics, and is preceded by Sysco.

COMPANY		Customer Loyalty Score
	Performance Food Group	91%
	Johnson Matthey	76%
	US FOODS INC.	76%
	Sysco	70%
	Bunzl	63%
	Chainalytics	N/A

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Bunzl Product Quality

3.5/5

Bunzl has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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Bunzl Product Information

Bunzl’s product quality score is a 3.5 out of 5 as rated by its users and customers.

Website: www.bunzl.com

Company Size: 10,000+ Employees

Quick Insights into Bunzl Product Quality

Bunzl's Product Quality score was rated highest by Caucasian customers.

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Ranked Bunzl Product Quality the Highest

Caucasian	3.5
Male	3

Bunzl Product Quality Score by Gender

Bunzl's Product Quality score was rated 3 by Male customers on Comparably.

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Male

3/5

Female

N/A

Bunzl Product Quality Score by Ethnicity

Bunzl's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5

Bunzl Product Quality vs. Competitors

Compared to its competitors, Bunzl's Product Quality score is rated right above US FOODS INC., and is preceded by Performance Food Group.

COMPANY		Product Quality Score
	Performance Food Group	3.6/5
	Bunzl	3.5/5
	US FOODS INC.	3.5/5
	Johnson Matthey	3.2/5
	Sysco	3/5
	Chainalytics	N/A

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Bunzl Pricing

Bunzl ROI & Value For Money

3.3/5

Bunzl has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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Quick Insights into Bunzl ROI

Bunzl's ROI score was rated highest by Caucasian customers.

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Ranked Bunzl ROI the Highest

Caucasian	3.5
Male	2.8

Bunzl ROI Score by Gender

Bunzl's ROI score was rated 2.8 by Male customers on Comparably.

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Male

2.8/5

Female

N/A

Bunzl ROI Score by Ethnicity

Bunzl's ROI score was rated 3.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5

Bunzl Pricing vs. Competitors

Compared to its competitors, Bunzl's ROI score is rated right above Sysco, and is preceded by US FOODS INC..

COMPANY		Pricing Score
	Johnson Matthey	3.6/5
	Performance Food Group	3.6/5
	US FOODS INC.	3.4/5
	Bunzl	3.3/5
	Sysco	3/5
	Chainalytics	N/A

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Bunzl Customer Satisfaction (CSAT)

Bunzl Customer Satisfaction (CSAT) Score

72 / 100

Bunzl has an overall Customer Satisfaction score of 72 rated by its users and customers.

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Very Satisfied	36%
Satisfied	36%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	9%
Very Dissatisfied	14%

Very Satisfied

36%

Satisfied

36%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Bunzl Customer Satisfaction

Bunzl's Customer Satisfaction score was rated highest by Caucasian customers.

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Ranked Bunzl Customer Satisfaction the Highest

Caucasian	66%
Male	60%

Bunzl Customer Satisfaction Score by Gender

Bunzl's Customer Satisfaction score was rated 60 by Male customers on Comparably.

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60 / 100

Male

	Very Satisfied	20%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	20%
	Very Dissatisfied	20%

Bunzl Customer Satisfaction Score by Ethnicity

Caucasian
66%

CSAT according to Caucasian

Bunzl's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.

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66 / 100

Very Satisfied	33%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	34%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

34%

Very Dissatisfied

Bunzl Customer Satisfaction vs. Competitors

Compared to its competitors, Bunzl's Customer Satisfaction score is rated right above Performance Food Group.

COMPANY		Customer Satisfaction (CSAT) Score
	Bunzl	72%
	Performance Food Group	69%
	Johnson Matthey	60%
	US FOODS INC.	58%
	Sysco	40%
	Chainalytics	0%

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Bunzl Customer Service

3.3/5

Bunzl has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About Bunzl's Customer Service

Address

York House, London, W1H 7JT Bahamas

Website

www.bunzl.com

Quick Insights into Bunzl Customer Service

Bunzl's Customer Service score was rated highest by Caucasian customers.

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Ranked Bunzl Customer Service the Highest

Caucasian	3.3
Male	2.7

Bunzl Customer Service Score by Gender

Bunzl's Customer Service score was rated 2.7 by Male customers on Comparably.

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Male

2.7/5

Female

N/A

Bunzl Customer Service Score by Ethnicity

Bunzl's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.3	Caucasian	3.3

Bunzl Customer Service vs. Competitors

Compared to its competitors, Bunzl's Customer Service score is rated right above US FOODS INC., and is preceded by Johnson Matthey.

COMPANY		Customer Service Score
	Performance Food Group	3.8/5
	Johnson Matthey	3.6/5
	Bunzl	3.3/5
	US FOODS INC.	3.2/5
	Sysco	2.9/5
	Chainalytics	N/A

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Bunzl as an Employer

3.0/5

Bunzl has a 3.0/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of Bunzl

Pat Larmon

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Bunzl scored a 14 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Bunzl would recommend the brand to a friend. ENPS measures how likely Bunzl employees would recommend working at Bunzl to a friend.

Net Promoter Score

NPS Score

50%	Promoters
14%	Passive
36%	Detractors

Employee Net Promoter Score

-7

eNPS Score

41%	Promoters
11%	Passive
48%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail