12
NPS
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Bunzl
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About Bunzl's Brand
Bunzl PLC is engaged in providing value added distribution and outsourcing services in the Americas, Europe and Australasia. It supplies a range of products to customers operating primarily in the foodservice, grocery, cleaning & safety, non-food retail and healthcare markets. Among its major competitors, Bunzl is ranked in 3rd place for NPS while Johnson Matthey is 1st, and Performance Food Group is 2nd.
Brand at a Glance
59%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Bunzl Ranking
- #2 / 4 of its competitors
Bunzl NPS
Bunzl's Net Promoter Score (NPS) is a 12 with 48% Promoters, 16% Passives, and 36% Detractors. Net Promoter Score tracks whether Bunzl's customers would recommend using the product based on a scale of -100 to 100.
Bunzl Overall NPS
| 48% | Promoters |
|---|---|
| 16% | Passives |
| 36% | Detractors |
Bunzl NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 13 | Feb 2023 | 13 |
Mar 2023 20 | Mar 2023 | 20 |
May 2023 27 | May 2023 | 27 |
Jun 2023 22 | Jun 2023 | 22 |
Oct 2023 29 | Oct 2023 | 29 |
Feb 2024 20 | Feb 2024 | 20 |
Mar 2024 12 | Mar 2024 | 12 |
May 2024 10 | May 2024 | 10 |
Aug 2024 14 | Aug 2024 | 14 |
Oct 2024 10 | Oct 2024 | 10 |
Nov 2024 13 | Nov 2024 | 13 |
Oct 2025 12 | Oct 2025 | 12 |
How Other Brands Compare
Bunzl is ranked second for NPS among its competitors. Johnson Matthey and US FOODS INC. come in first and third, with Sysco coming in at #4.
Bunzl |  Sysco |  US FOODS INC. |  Johnson Matthey | |
| Global Ranking | #- | #146 | #553 | #- |
| NPS | 12 | -17 | 5 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $39.81B | $8.05B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bunzl NPS by Gender
Bunzl's NPS was rated 25 by Male customers on Comparably.
Male
25
Bunzl's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Bunzl's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Bunzl NPS vs. Competitors
Compared to its competitors, Bunzl's NPS is rated right above US FOODS INC., and is preceded by Performance Food Group.
| COMPANY | NPS Score | |
|---|---|---|
| Johnson Matthey | 34 |
 | Performance Food Group | 12 |
| Bunzl | 12 |
| US FOODS INC. | 5 |
 | Chainalytics | N/A |
| Sysco | -17 |
Bunzl Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Bunzl users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bunzl Customer Loyalty Score by Gender
Bunzl's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Bunzl Customer Loyalty vs. Competitors
Compared to its competitors, Bunzl's Customer Loyalty score is rated right above Chainalytics, and is preceded by Sysco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Performance Food Group | 90% |
| Johnson Matthey | 76% |
| US FOODS INC. | 76% |
| Sysco | 71% |
| Bunzl | 59% |
| Chainalytics | N/A |
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Bunzl Product Quality
3.5/5
Bunzl has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Bunzl Product Information
Bunzl’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.bunzl.com
- Company Size
- 10,000+ Employees
Quick Insights into Bunzl Product Quality
Bunzl's Product Quality score was rated highest by Male customers.
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Ranked Bunzl Product Quality the Highest
Bunzl Product Quality Score by Gender
Bunzl's Product Quality score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Bunzl Product Quality vs. Competitors
Compared to its competitors, Bunzl's Product Quality score is rated right above US FOODS INC., and is preceded by Performance Food Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Performance Food Group | 3.6/5 |
| Bunzl | 3.5/5 |
| US FOODS INC. | 3.4/5 |
| Johnson Matthey | 3.2/5 |
| Sysco | 3/5 |
| Chainalytics | N/A |
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Bunzl Pricing
Bunzl ROI & Value For Money
3.3/5
Bunzl has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Bunzl ROI
Bunzl's ROI score was rated highest by Male customers.
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Ranked Bunzl ROI the Highest
Bunzl ROI Score by Gender
Bunzl's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Bunzl Pricing vs. Competitors
Compared to its competitors, Bunzl's ROI score is rated right above Sysco, and is preceded by US FOODS INC..
| COMPANY | Pricing Score | |
|---|---|---|
| Performance Food Group | 3.6/5 |
| Johnson Matthey | 3.6/5 |
| US FOODS INC. | 3.4/5 |
| Bunzl | 3.3/5 |
| Sysco | 3/5 |
| Chainalytics | N/A |
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Bunzl Customer Satisfaction (CSAT)
Bunzl Customer Satisfaction (CSAT) Score
74 / 100
Bunzl has an overall Customer Satisfaction score of 74 rated by its users and customers.
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Very Satisfied
32%
Satisfied
42%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bunzl Customer Satisfaction
Bunzl's Customer Satisfaction score was rated highest by Male customers.
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Ranked Bunzl Customer Satisfaction the Highest
Bunzl Customer Satisfaction Score by Gender
Bunzl's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Bunzl Customer Satisfaction vs. Competitors
Compared to its competitors, Bunzl's Customer Satisfaction score is rated right above Performance Food Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bunzl | 74% |
| Performance Food Group | 69% |
| Johnson Matthey | 60% |
| US FOODS INC. | 56% |
| Sysco | 40% |
| Chainalytics | 0% |
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Bunzl Customer Service
3.3/5
Bunzl has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Bunzl's Customer Service
Address
York House, London, W1H 7JT Bahamas
Website
www.bunzl.com
Quick Insights into Bunzl Customer Service
Bunzl's Customer Service score was rated highest by Male customers.
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Ranked Bunzl Customer Service the Highest
Bunzl Customer Service Score by Gender
Bunzl's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Bunzl Customer Service vs. Competitors
Compared to its competitors, Bunzl's Customer Service score is rated right above US FOODS INC., and is preceded by Johnson Matthey.
| COMPANY | Customer Service Score | |
|---|---|---|
| Performance Food Group | 3.9/5 |
| Johnson Matthey | 3.6/5 |
| Bunzl | 3.3/5 |
| US FOODS INC. | 3.2/5 |
| Sysco | 3/5 |
| Chainalytics | N/A |
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Bunzl as an Employer
3.0/5
Bunzl has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Bunzl scored a 12 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Bunzl would recommend the brand to a friend. ENPS measures how likely Bunzl employees would recommend working at Bunzl to a friend.
Net Promoter Score
12
NPS Score
| 48% | Promoters |
|---|---|
| 16% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 41% | Promoters |
|---|---|
| 11% | Passive |
| 48% | Detractors |
