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NPS
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Burger King Nederland
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About Burger King Nederland's Brand
Operator and owner of a fast food chain. The company owns and operates 27 restaurants which provide burgers, beverages and other fast foods in Netherlands. Among its major competitors, Burger King Nederland is ranked in 2nd place for NPS while McDonald's is 1st, and Wendy's is 3rd.
Brand at a Glance
53%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Burger King Nederland Ranking
- #2 / 4 of its competitors
Burger King Nederland NPS
Burger King Nederland's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Burger King Nederland's customers would recommend using the product based on a scale of -100 to 100.
Burger King Nederland Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Burger King Nederland NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
May 2025 0 | May 2025 | 0 |
How Other Brands Compare
Burger King Nederland is ranked second for NPS among its competitors. McDonald's and Wendy's come in first and third, with Taco Bell coming in at #4.
Burger King Nederland |  McDonald's |  Taco Bell |  Wendy's | |
| Global Ranking | #- | #85 | #143 | #- |
| NPS | 0 | 19 | -13 | -12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $167.91B | $32.95B | $4.63B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Burger King Nederland NPS vs. Competitors
Compared to its competitors, Burger King Nederland's NPS is rated right above Wendy's, and is preceded by McDonald's.
| COMPANY | NPS Score | |
|---|---|---|
| McDonald's | 19 |
| Burger King Nederland | 0 |
| Wendy's | -12 |
| Taco Bell | -13 |
 | Sonic Drive-In | -46 |
Burger King Nederland Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Burger King Nederland users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Burger King Nederland Customer Loyalty vs. Competitors
Compared to its competitors, Burger King Nederland's Customer Loyalty score is rated right below Sonic Drive-In.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| McDonald's | 79% |
| Wendy's | 76% |
| Taco Bell | 75% |
| Sonic Drive-In | 74% |
| Burger King Nederland | 53% |
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Burger King Nederland Product Quality
3/5
Burger King Nederland has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Burger King Nederland Product Information
Burger King Nederland’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- www.burgerking.nl
- Company Size
- 1,001-5,000 Employees
Burger King Nederland Product Quality vs. Competitors
Compared to its competitors, Burger King Nederland's Product Quality score is rated right above Wendy's, and is preceded by McDonald's.
| COMPANY | Product Quality Score | |
|---|---|---|
| McDonald's | 3.7/5 |
| Burger King Nederland | 3/5 |
| Wendy's | 3/5 |
| Taco Bell | 2.9/5 |
| Sonic Drive-In | 2.2/5 |
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Burger King Nederland Pricing
Burger King Nederland ROI & Value For Money
3/5
Burger King Nederland has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Burger King Nederland Pricing vs. Competitors
Compared to its competitors, Burger King Nederland's ROI score is rated right above Wendy's, and is preceded by McDonald's.
| COMPANY | Pricing Score | |
|---|---|---|
| McDonald's | 3.6/5 |
| Burger King Nederland | 3/5 |
| Wendy's | 2.9/5 |
| Taco Bell | 2.8/5 |
| Sonic Drive-In | 2.2/5 |
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Burger King Nederland Customer Satisfaction (CSAT)
Burger King Nederland Customer Satisfaction (CSAT) Score
50 / 100
Burger King Nederland has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Burger King Nederland Customer Satisfaction vs. Competitors
Compared to its competitors, Burger King Nederland's Customer Satisfaction score is rated right above Taco Bell, and is preceded by Wendy's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| McDonald's | 72% |
| Wendy's | 56% |
| Burger King Nederland | 50% |
| Taco Bell | 49% |
| Sonic Drive-In | 30% |
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Burger King Nederland Customer Service
3/5
Burger King Nederland has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Burger King Nederland's Customer Service
Address
Schorpioenstraat 282, Rotterdam, 3067 KW Azerbaijan
Website
www.burgerking.nl
Burger King Nederland Customer Service vs. Competitors
Compared to its competitors, Burger King Nederland's Customer Service score is rated right above Wendy's, and is preceded by McDonald's.
| COMPANY | Customer Service Score | |
|---|---|---|
| McDonald's | 3.6/5 |
| Burger King Nederland | 3/5 |
| Wendy's | 2.9/5 |
| Taco Bell | 2.7/5 |
| Sonic Drive-In | 2.1/5 |
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Burger King Nederland as an Employer
Consumer vs. Employees
Burger King Nederland scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Burger King Nederland would recommend the brand to a friend. ENPS measures how likely Burger King Nederland employees would recommend working at Burger King Nederland to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
