-44
NPS
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Businessolver
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About Businessolver's Brand
Founded by HR professionals, Businessolver combines market-changing benefits administration technology with intrinsic client responsiveness. Among its major competitors, Businessolver is ranked in 5th place for NPS while Benefitfocus is 1st, and PlanSource is 2nd.Their current valuation is $4.46B
Brand at a Glance
45%
Customer Loyalty
2.4/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
Businessolver Ranking
- #4 / 4 of its competitors
Businessolver NPS
Businessolver's Net Promoter Score (NPS) is a -44 with 23% Promoters, 10% Passives, and 67% Detractors. Net Promoter Score tracks whether Businessolver's customers would recommend using the product based on a scale of -100 to 100.
Businessolver Overall NPS
| 23% | Promoters |
|---|---|
| 10% | Passives |
| 67% | Detractors |
Businessolver NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Nov 2023 -77 | Nov 2023 | -77 |
Dec 2023 -80 | Dec 2023 | -80 |
Feb 2024 -83 | Feb 2024 | -83 |
Mar 2024 -69 | Mar 2024 | -69 |
Jul 2024 -60 | Jul 2024 | -60 |
Aug 2024 -57 | Aug 2024 | -57 |
Oct 2024 -62 | Oct 2024 | -62 |
Feb 2025 -59 | Feb 2025 | -59 |
May 2025 -44 | May 2025 | -44 |
How Other Brands Compare
Businessolver is ranked #4 for NPS among its competitors. Benefitfocus and PlanSource come in first and second, with Zenefits coming in at third. Among those competitors, it is the second most valued company behind Zenefits.
Businessolver |  Zenefits |  Benefitfocus |  PlanSource | |
| Global Ranking | #- | #412 | #- | #- |
| NPS | -44 | 13 | 38 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $4.46B | $4.50B | $452.13M | $300.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Businessolver NPS by Gender
Businessolver's NPS was rated -100 by Female customers on Comparably.
Female
-100
Businessolver's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Businessolver's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Businessolver NPS by Ethnicity
Businessolver's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Businessolver NPS by Usage
Businessolver's NPS was rated -100 points by customers who have used Businessolver's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
Businessolver NPS vs. Competitors
Compared to its competitors, Businessolver's NPS is rated right above Bswift, and is preceded by Empyrean Benefit Solutions.
| COMPANY | NPS Score | |
|---|---|---|
| Benefitfocus | 38 |
| PlanSource | 28 |
| Zenefits | 13 |
 | Benefit Express | N/A |
 | Empyrean Benefit Solutions | -34 |
| Businessolver | -44 |
 | Bswift | -50 |
Businessolver Customer Reviews
Out of the 2 Businessolver customer reviews 0 were positive and 2 were constructive. Businessolver customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Businessolver Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of Businessolver users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Businessolver Customer Loyalty Score by Gender
Businessolver's Customer Loyalty score was rated 10 by Female customers on Comparably.
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Female
10%
Yes
Male
N/A
Yes
Businessolver Customer Loyalty Score by Ethnicity
Businessolver's Customer Loyalty score was rated 28% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Businessolver.
28
out of 100
Caucasian
Businessolver Customer Loyalty Score by Usage
Businessolver's Customer Loyalty score was rated 10% by customers who have used Businessolver's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Businessolver Customer Loyalty vs. Competitors
Compared to its competitors, Businessolver's Customer Loyalty score is rated right above Benefit Express, and is preceded by Zenefits.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PlanSource | 73% |
| Empyrean Benefit Solutions | 72% |
| Benefitfocus | 69% |
| Bswift | 63% |
| Zenefits | 56% |
| Businessolver | 45% |
| Benefit Express | N/A |
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Businessolver Product Quality
2.4/5
Businessolver has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Businessolver Product Information
Businessolver’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.businessolver.com
- Company Size
- 501-1,000 Employees
Industry
Professional Services
Business Services
Quick Insights into Businessolver Product Quality
Businessolver's Product Quality score was rated highest by Caucasian customers.
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Ranked Businessolver Product Quality the Highest
Businessolver Product Quality Score by Gender
Businessolver's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Businessolver.
Female
1.5/5
Male
N/A
Businessolver Product Quality Score by Ethnicity
Businessolver's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Businessolver.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Businessolver Product Quality Score by Usage
Businessolver's Product Quality score was rated 1.5 stars by customers who have used Businessolver's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Businessolver Product Quality vs. Competitors
Compared to its competitors, Businessolver's Product Quality score is rated right above Empyrean Benefit Solutions, and is preceded by Zenefits.
| COMPANY | Product Quality Score | |
|---|---|---|
| PlanSource | 3.6/5 |
| Benefitfocus | 3.4/5 |
| Zenefits | 3/5 |
| Businessolver | 2.4/5 |
| Empyrean Benefit Solutions | 1.9/5 |
| Bswift | 1.7/5 |
| Benefit Express | N/A |
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Businessolver Pricing
Businessolver ROI & Value For Money
2.3/5
Businessolver has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into Businessolver ROI
Businessolver's ROI score was rated highest by Caucasian customers.
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Ranked Businessolver ROI the Highest
Businessolver ROI Score by Gender
Businessolver's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Businessolver.
Female
1.5/5
Male
N/A
Businessolver ROI Score by Ethnicity
Businessolver's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Businessolver.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Businessolver ROI Score by Usage
Businessolver's ROI score was rated 1.5 stars by customers who have used Businessolver's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Businessolver Pricing vs. Competitors
Compared to its competitors, Businessolver's ROI score is rated right above Empyrean Benefit Solutions, and is preceded by Zenefits.
| COMPANY | Pricing Score | |
|---|---|---|
| PlanSource | 3.8/5 |
| Benefitfocus | 3.2/5 |
| Zenefits | 3.2/5 |
| Businessolver | 2.3/5 |
| Empyrean Benefit Solutions | 2.1/5 |
| Bswift | 1.7/5 |
| Benefit Express | N/A |
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Businessolver Customer Satisfaction (CSAT)
Businessolver Customer Satisfaction (CSAT) Score
47 / 100
Businessolver has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Businessolver Customer Satisfaction
Businessolver's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Businessolver's Customer Satisfaction.
Ranked Businessolver Customer Satisfaction the Highest
Businessolver Customer Satisfaction Score by Gender
Businessolver's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Businessolver.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 80% |
Businessolver Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Businessolver's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Businessolver.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Businessolver Customer Satisfaction vs. Competitors
Compared to its competitors, Businessolver's Customer Satisfaction score is rated right above Bswift, and is preceded by PlanSource.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Benefitfocus | 75% |
| PlanSource | 75% |
| Businessolver | 47% |
| Bswift | 36% |
| Zenefits | 18% |
| Empyrean Benefit Solutions | 13% |
| Benefit Express | 0% |
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Businessolver Customer Service
2.3/5
Businessolver has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Businessolver's Customer Service
Address
Des Moines, IA
Website
http://www.businessolver.com
Quick Insights into Businessolver Customer Service
Businessolver's Customer Service score was rated highest by Caucasian customers.
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Ranked Businessolver Customer Service the Highest
Businessolver Customer Service Score by Gender
Businessolver's Customer Service score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
Businessolver Customer Service Score by Ethnicity
Businessolver's Customer Service score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Businessolver.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Businessolver Customer Service Score by Usage
Businessolver's Customer Service score was rated 1.5 stars by customers who have used Businessolver's products/services for 1 to 2 Years.
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Businessolver Customer Service vs. Competitors
Compared to its competitors, Businessolver's Customer Service score is rated right above Empyrean Benefit Solutions, and is preceded by PlanSource.
| COMPANY | Customer Service Score | |
|---|---|---|
| Benefitfocus | 3.5/5 |
| PlanSource | 3.4/5 |
| Businessolver | 2.3/5 |
| Empyrean Benefit Solutions | 2.1/5 |
| Zenefits | 2/5 |
| Bswift | 1.8/5 |
| Benefit Express | N/A |
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Businessolver as an Employer
4.3/5
Businessolver has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Businessolver scored a -44 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Businessolver would recommend the brand to a friend. ENPS measures how likely Businessolver employees would recommend working at Businessolver to a friend.
Net Promoter Score
-44
NPS Score
| 23% | Promoters |
|---|---|
| 10% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 48% | Promoters |
|---|---|
| 22% | Passive |
| 30% | Detractors |
