-8
NPS
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Cabify
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About Cabify's Brand
Cabify is an online cab service that enables users to book vehicles and chauffeurs by accessing their mobile and web application. Among its major competitors, Cabify is ranked in 5th place for NPS while Transit App is 1st, and Lalamove is 2nd.Their current valuation is $36.94M
Brand at a Glance
59%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Cabify Ranking
- #3 / 4 of its competitors
Cabify NPS
Cabify's Net Promoter Score (NPS) is a -8 with 28% Promoters, 36% Passives, and 36% Detractors. Net Promoter Score tracks whether Cabify's customers would recommend using the product based on a scale of -100 to 100.
Cabify Overall NPS
| 28% | Promoters |
|---|---|
| 36% | Passives |
| 36% | Detractors |
Cabify NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Oct 2022 0 | Oct 2022 | 0 |
Jun 2023 -25 | Jun 2023 | -25 |
Aug 2023 -40 | Aug 2023 | -40 |
Sep 2023 -50 | Sep 2023 | -50 |
Nov 2023 -29 | Nov 2023 | -29 |
Mar 2024 -12 | Mar 2024 | -12 |
Jul 2024 -22 | Jul 2024 | -22 |
Aug 2024 -10 | Aug 2024 | -10 |
Sep 2024 0 | Sep 2024 | 0 |
Mar 2025 -1 | Mar 2025 | -1 |
Dec 2025 -8 | Dec 2025 | -8 |
How Other Brands Compare
Cabify is ranked third for NPS among its competitors. Grab and Uber come in first and second, with Lyft coming in at #4. Among those competitors, it is the lowest valued company behind Uber.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cabify Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Cabify users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cabify Customer Loyalty vs. Competitors
Compared to its competitors, Cabify's Customer Loyalty score is rated right above Transit App, and is preceded by Lyft.
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VS
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Cabify Product Quality
3/5
Cabify has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Cabify Product Information
Cabify’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.cabify.com
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
Travel
Cabify Product Quality vs. Competitors
Compared to its competitors, Cabify's Product Quality score is rated right above Transit App, and is preceded by Uber.
Unlock Cabify Product Quality vs. Competitors Data
VS
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Cabify Pricing
Cabify ROI & Value For Money
3.2/5
Cabify has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Cabify Pricing vs. Competitors
Compared to its competitors, Cabify's ROI score is rated right above Lyft, and is preceded by Uber.
Unlock Cabify ROI vs. Competitors Data
VS
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Cabify Customer Satisfaction (CSAT)
Cabify Customer Satisfaction (CSAT) Score
50 / 100
Cabify has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cabify Customer Satisfaction vs. Competitors
Compared to its competitors, Cabify's Customer Satisfaction score is rated right above Lyft, and is preceded by Uber.
Unlock Cabify Customer Satisfaction vs. Competitors Data
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Cabify Customer Service
3/5
Cabify has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Cabify's Customer Service
Address
Calle Marqués de Lema 7, Madrid, NE
Website
http://www.cabify.com
Phone Number
(349) 117-2758
Cabify Customer Service vs. Competitors
Compared to its competitors, Cabify's Customer Service score is rated right above Lyft, and is preceded by Uber.
Unlock Cabify Customer Service vs. Competitors Data
VS
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Cabify as an Employer
4.7/5
Cabify has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cabify scored a -8 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Cabify would recommend the brand to a friend. ENPS measures how likely Cabify employees would recommend working at Cabify to a friend.
Net Promoter Score
-8
NPS Score
| 28% | Promoters |
|---|---|
| 36% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
