16
NPS
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Cal-Maine Foods
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About Cal-Maine Foods' Brand
"Cal-Maine Foods engages in producing, grading, packaging, marketing, and distributing shell eggs. " Among its major competitors, Cal-Maine Foods is ranked in 3rd place for NPS while Mondelez International North America is 1st, and General Mills Inc. is 2nd.Their current market cap is $1.74B
Brand at a Glance
77%
Customer Loyalty
4.1/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Cal-Maine Foods Ranking
- #3 / 4 of its competitors
Cal-Maine Foods NPS
Cal-Maine Foods's Net Promoter Score (NPS) is a 16 with 54% Promoters, 8% Passives, and 38% Detractors. Net Promoter Score tracks whether Cal-Maine Foods's customers would recommend using the product based on a scale of -100 to 100.
Cal-Maine Foods Overall NPS
| 54% | Promoters |
|---|---|
| 8% | Passives |
| 38% | Detractors |
Cal-Maine Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Oct 2021 50 | Oct 2021 | 50 |
Apr 2022 20 | Apr 2022 | 20 |
Jul 2022 0 | Jul 2022 | 0 |
Oct 2022 -25 | Oct 2022 | -25 |
Nov 2022 -11 | Nov 2022 | -11 |
Dec 2022 0 | Dec 2022 | 0 |
Nov 2023 0 | Nov 2023 | 0 |
Jun 2024 9 | Jun 2024 | 9 |
Jul 2024 14 | Jul 2024 | 14 |
How Other Brands Compare
Cal-Maine Foods is ranked third for NPS among its competitors. Mondelez International North America and General Mills Inc. come in first and second, with Conagra Brands coming in at #4. Among those competitors, it is the lowest valued company behind Mondelez International North America.
Cal-Maine Foods |  General Mills Inc. |  Conagra Brands |  Mondelez International North America | |
| Global Ranking | #- | #112 | #353 | #988 |
| NPS | 16 | 30 | 6 | 31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.74B | $34.55B | $17.68B | $76.69B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cal-Maine Foods NPS vs. Competitors
Compared to its competitors, Cal-Maine Foods's NPS is rated right above Conagra Brands, and is preceded by General Mills Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Mondelez International North America | 31 |
| General Mills Inc. | 30 |
| Cal-Maine Foods | 16 |
| Conagra Brands | 6 |
Cal-Maine Foods Customer Reviews
Out of the 2 Cal-Maine Foods customer reviews 2 were positive and 0 were constructive. Cal-Maine Foods customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Cal-Maine Foods Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Cal-Maine Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cal-Maine Foods Customer Loyalty vs. Competitors
Compared to its competitors, Cal-Maine Foods's Customer Loyalty score is rated right above General Mills Inc., and is preceded by Mondelez International North America.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Conagra Brands | 79% |
| Mondelez International North America | 78% |
| Cal-Maine Foods | 77% |
| General Mills Inc. | 74% |
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Cal-Maine Foods Product Quality
4.1/5
Cal-Maine Foods has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Cal-Maine Foods Product Information
Cal-Maine Foods’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Paper and Forest Products
Agriculture & Farming
Cal-Maine Foods Product Quality vs. Competitors
Compared to its competitors, Cal-Maine Foods's Product Quality score is rated right above Mondelez International North America.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cal-Maine Foods | 4.1/5 |
| Mondelez International North America | 4/5 |
| General Mills Inc. | 3.9/5 |
| Conagra Brands | 3.9/5 |
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Cal-Maine Foods Pricing
Cal-Maine Foods ROI & Value For Money
3.5/5
Cal-Maine Foods has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Cal-Maine Foods Pricing vs. Competitors
Compared to its competitors, Cal-Maine Foods's ROI score is rated right below Conagra Brands.
| COMPANY | Pricing Score | |
|---|---|---|
| Mondelez International North America | 3.8/5 |
| General Mills Inc. | 3.8/5 |
| Conagra Brands | 3.7/5 |
| Cal-Maine Foods | 3.5/5 |
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Cal-Maine Foods Customer Satisfaction (CSAT)
Cal-Maine Foods Customer Satisfaction (CSAT) Score
84 / 100
Cal-Maine Foods has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
59%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cal-Maine Foods Customer Satisfaction vs. Competitors
Compared to its competitors, Cal-Maine Foods's Customer Satisfaction score is rated right above Mondelez International North America.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cal-Maine Foods | 84% |
| Mondelez International North America | 79% |
| General Mills Inc. | 77% |
| Conagra Brands | 70% |
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Cal-Maine Foods Customer Service
3.6/5
Cal-Maine Foods has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Cal-Maine Foods's Customer Service
Address
Jackson, MS
Website
http://www.calmainefoods.com/
Cal-Maine Foods Customer Service vs. Competitors
Compared to its competitors, Cal-Maine Foods's Customer Service score is rated right below Conagra Brands.
| COMPANY | Customer Service Score | |
|---|---|---|
| General Mills Inc. | 3.9/5 |
| Mondelez International North America | 3.9/5 |
| Conagra Brands | 3.7/5 |
| Cal-Maine Foods | 3.6/5 |
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Cal-Maine Foods as an Employer
3.4/5
Cal-Maine Foods has a 3.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Cal-Maine Foods scored a 16 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Cal-Maine Foods would recommend the brand to a friend. ENPS measures how likely Cal-Maine Foods employees would recommend working at Cal-Maine Foods to a friend.
Net Promoter Score
16
NPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 34% | Promoters |
|---|---|
| 11% | Passive |
| 55% | Detractors |
