Calamos Investments NPS & Customer Reviews

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Calamos Investments

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Calamos Investments

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About Calamos Investments' Brand

Calamos Investments is a global investment firm committed to excellence in investment management and client services. Among its major competitors, Calamos Investments is ranked in 3rd place for NPS while Lazard is 1st, and BlackRock is 2nd.

Brand at a Glance

60%

Customer Loyalty

3.7/5

Product Quality

3.5/5

Pricing

3.3/5

Customer Service

Calamos Investments Ranking

^#3 / 4 of its competitors

Calamos Investments NPS

Calamos Investments's Net Promoter Score (NPS) is a -10 with 30% Promoters, 30% Passives, and 40% Detractors. Net Promoter Score tracks whether Calamos Investments's customers would recommend using the product based on a scale of -100 to 100.

Calamos Investments Overall NPS

-10

NPS

30%	Promoters
30%	Passives
40%	Detractors

Calamos Investments NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2021 100	Sep 2021	100
Jul 2022 66	Jul 2022	66
Aug 2022 75	Aug 2022	75
Jun 2023 40	Jun 2023	40
Jul 2023 17	Jul 2023	17
Aug 2023 13	Aug 2023	13
Feb 2024 0	Feb 2024	0
Mar 2024 -11	Mar 2024	-11
Jan 2025 -10	Jan 2025	-10

How Other Brands Compare

Calamos Investments is ranked third for NPS among its competitors. Lazard and BlackRock come in first and second, with Navient Corporation coming in at #4.

	Calamos Investments	BlackRock	Lazard	Navient Corporation
Global Ranking	#-	#602	#-	#-
NPS	-10	10	20	-19
Valuation Updated every 24 hours for public companies	-	$108.30B	$3.39B	$2.66B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Calamos Investments NPS vs. Competitors

Compared to its competitors, Calamos Investments's NPS is rated right above Navient Corporation, and is preceded by GE Asset Management.

COMPANY		NPS Score
	Lazard	20
	BlackRock	10
	Asta Funding	N/A
	GE Asset Management	N/A
	Calamos Investments	-10
	Navient Corporation	-19

Calamos Investments Customer Loyalty

60%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

60% of Calamos Investments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

60%

40%

Calamos Investments Customer Loyalty vs. Competitors

Compared to its competitors, Calamos Investments's Customer Loyalty score is rated right above Asta Funding, and is preceded by Lazard.

COMPANY		Customer Loyalty Score
	Navient Corporation	79%
	BlackRock	75%
	Lazard	68%
	Calamos Investments	60%
	Asta Funding	N/A
	GE Asset Management	N/A

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Calamos Investments Product Quality

3.7/5

Calamos Investments has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Calamos Investments Product Information

Calamos Investments’s product quality score is a 3.7 out of 5 as rated by its users and customers.

Website: http://www.calamos.com/

Company Size: 201-500 Employees

Industry

Tech

FinTech

Calamos Investments Product Quality vs. Competitors

Compared to its competitors, Calamos Investments's Product Quality score is rated right above Lazard, and is preceded by BlackRock.

COMPANY		Product Quality Score
	BlackRock	3.8/5
	Calamos Investments	3.7/5
	Lazard	3.6/5
	Navient Corporation	2.3/5
	Asta Funding	N/A
	GE Asset Management	N/A

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Calamos Investments Pricing

Calamos Investments ROI & Value For Money

3.5/5

Calamos Investments has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Calamos Investments Pricing vs. Competitors

Compared to its competitors, Calamos Investments's ROI score is rated right above Navient Corporation, and is preceded by BlackRock.

COMPANY		Pricing Score
	Lazard	3.8/5
	BlackRock	3.7/5
	Calamos Investments	3.5/5
	Navient Corporation	2.3/5
	Asta Funding	N/A
	GE Asset Management	N/A

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Calamos Investments Customer Satisfaction (CSAT)

Calamos Investments Customer Satisfaction (CSAT) Score

58 / 100

Calamos Investments has an overall Customer Satisfaction score of 58 rated by its users and customers.

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Very Satisfied	14%
Satisfied	44%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	14%
Very Dissatisfied	14%

Very Satisfied

14%

Satisfied

44%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

14%

Very Dissatisfied

14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Calamos Investments Customer Satisfaction vs. Competitors

Compared to its competitors, Calamos Investments's Customer Satisfaction score is rated right above Navient Corporation, and is preceded by Lazard.

COMPANY		Customer Satisfaction (CSAT) Score
	BlackRock	78%
	Lazard	68%
	Calamos Investments	58%
	Navient Corporation	46%
	Asta Funding	0%
	GE Asset Management	0%

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Calamos Investments Customer Service

3.3/5

Calamos Investments has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About Calamos Investments's Customer Service

Address

2020 Calamos Court, Naperville, IL 60563-2787

Website

http://www.calamos.com/

Calamos Investments Customer Service vs. Competitors

Compared to its competitors, Calamos Investments's Customer Service score is rated right above Navient Corporation, and is preceded by Lazard.

COMPANY		Customer Service Score
	BlackRock	3.8/5
	Lazard	3.8/5
	Calamos Investments	3.3/5
	Navient Corporation	2.3/5
	Asta Funding	N/A
	GE Asset Management	N/A

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Calamos Investments as an Employer

2.5/5

Calamos Investments has a 2.5/5 stars for its overall company culture rated by their employees

bottom

25%

CEO of Calamos Investments

John Calamos

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Calamos Investments scored a -10 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of Calamos Investments would recommend the brand to a friend. ENPS measures how likely Calamos Investments employees would recommend working at Calamos Investments to a friend.

Net Promoter Score

-10

NPS Score

30%	Promoters
30%	Passive
40%	Detractors

Employee Net Promoter Score

-55

eNPS Score

18%	Promoters
9%	Passive
73%	Detractors

Global Ranking Snapshot

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