-100
NPS
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Callr
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About Callr's Brand
Voice & SMS API - Call Tracking - Voice & SMS Broadcasting Among its major competitors, Callr is ranked in 5th place for NPS while Plivo is 1st, and Twilio Inc. is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Callr Ranking
- #4 / 4 of its competitors
Callr NPS
Callr's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Callr's customers would recommend using the product based on a scale of -100 to 100.
Callr Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Callr NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
How Other Brands Compare
Callr is ranked #4 for NPS among its competitors. Plivo and Twilio Inc. come in first and second, with Nexmo coming in at third.
Callr |  Twilio Inc. |  Nexmo |  Plivo | |
| Global Ranking | #- | #328 | #- | #- |
| NPS | -100 | 31 | 22 | 61 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $56.34B | $3.05B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Callr NPS vs. Competitors
Compared to its competitors, Callr's NPS is rated right below Nexmo.
| COMPANY | NPS Score | |
|---|---|---|
| Plivo | 61 |
| Twilio Inc. | 31 |
 | CallFire | 25 |
| Nexmo | 22 |
| Callr | -100 |
Callr Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Callr users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Callr Customer Loyalty vs. Competitors
Compared to its competitors, Callr's Customer Loyalty score is rated right above Twilio Inc., and is preceded by CallFire.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CallFire | 100% |
| Callr | 100% |
| Twilio Inc. | 80% |
| Plivo | 68% |
| Nexmo | N/A |
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Callr Product Quality
1.5/5
Callr has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Callr Product Information
Callr’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://callr.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Business Services
Hardware and Devices
On Demand
SaaS
Social
Callr Product Quality vs. Competitors
Compared to its competitors, Callr's Product Quality score is rated right below Nexmo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Plivo | 4.3/5 |
| CallFire | 4.1/5 |
| Twilio Inc. | 4/5 |
| Nexmo | 4/5 |
| Callr | 1.5/5 |
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Callr Pricing
Callr ROI & Value For Money
1.5/5
Callr has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Callr Pricing vs. Competitors
Compared to its competitors, Callr's ROI score is rated right below Nexmo.
| COMPANY | Pricing Score | |
|---|---|---|
| Plivo | 4.5/5 |
| Twilio Inc. | 3.9/5 |
| CallFire | 3.9/5 |
| Nexmo | 3.9/5 |
| Callr | 1.5/5 |
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Callr Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Callr Customer Satisfaction vs. Competitors
Compared to its competitors, Callr's Customer Satisfaction score is rated right below Nexmo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Twilio Inc. | 75% |
| Plivo | 67% |
| CallFire | 50% |
| Nexmo | 0% |
| Callr | 0% |
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Callr Customer Service
1.5/5
Callr has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Callr's Customer Service
Address
128 rue la Boetie,
Website
http://callr.com
Phone Number
(646) 982-0800
Callr Customer Service vs. Competitors
Compared to its competitors, Callr's Customer Service score is rated right below CallFire.
| COMPANY | Customer Service Score | |
|---|---|---|
| Twilio Inc. | 3.8/5 |
| Nexmo | 3.7/5 |
| Plivo | 3.6/5 |
| CallFire | 3.4/5 |
| Callr | 1.5/5 |
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Consumer vs. Employees
Callr scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Callr would recommend the brand to a friend. ENPS measures how likely Callr employees would recommend working at Callr to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
