0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
California Institute of Technology
Marketing or Exec? Claim Your Free Account
About California Institute of Technology's Brand
Among its major competitors, California Institute of Technology is ranked in 2nd place for NPS while Computer Services is 1st, and Western Union is 3rd.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
4/5
Customer Service
California Institute of Technology Ranking
- #2 / 4 of its competitors
California Institute of Technology NPS
California Institute of Technology's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether California Institute of Technology's customers would recommend using the product based on a scale of -100 to 100.
California Institute of Technology Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
California Institute of Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 0 | Oct 2022 | 0 |
How Other Brands Compare
California Institute of Technology is ranked second for NPS among its competitors. Computer Services and Western Union come in first and third, with CheckAlt coming in at #4.
California Institute of Technology |  Western Union |  Computer Services |  CheckAlt | |
| Global Ranking | #- | #148 | #- | #- |
| NPS | 0 | -16 | 100 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $9.83B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
California Institute of Technology NPS vs. Competitors
Compared to its competitors, California Institute of Technology's NPS is rated right above D+H, and is preceded by Computer Services.
| COMPANY | NPS Score | |
|---|---|---|
| Computer Services | 100 |
| California Institute of Technology | 0 |
 | D+H | N/A |
| Western Union | -16 |
| CheckAlt | -100 |
California Institute of Technology Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of California Institute of Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
California Institute of Technology Customer Loyalty vs. Competitors
Compared to its competitors, California Institute of Technology's Customer Loyalty score is rated right above Computer Services.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| California Institute of Technology | 100% |
| Computer Services | 83% |
| Western Union | 70% |
| CheckAlt | 10% |
| D+H | N/A |
Unlock California Institute of Technology Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full California Institute of Technology Customer Loyalty vs. Competitors data and gain insights into your customers today.
California Institute of Technology Product Quality
2.7/5
California Institute of Technology has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock California Institute of Technology's overall Product Quality score rated by its users and customers.
California Institute of Technology Product Information
California Institute of Technology’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.caltech.edu/
- Company Size
- 1,001-5,000 Employees
Industry
Education
California Institute of Technology Product Quality vs. Competitors
Compared to its competitors, California Institute of Technology's Product Quality score is rated right above CheckAlt, and is preceded by Western Union.
| COMPANY | Product Quality Score | |
|---|---|---|
| Computer Services | 4/5 |
| Western Union | 2.9/5 |
| California Institute of Technology | 2.7/5 |
| CheckAlt | 1.5/5 |
| D+H | N/A |
Unlock California Institute of Technology Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full California Institute of Technology Product Quality vs. Competitors data and gain insights into your customers today.
California Institute of Technology Pricing
California Institute of Technology ROI & Value For Money
2.7/5
California Institute of Technology has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock California Institute of Technology's overall ROI score rated by its users and customers.
California Institute of Technology Pricing vs. Competitors
Compared to its competitors, California Institute of Technology's ROI score is rated right above CheckAlt, and is preceded by Western Union.
| COMPANY | Pricing Score | |
|---|---|---|
| Computer Services | 3.8/5 |
| Western Union | 2.9/5 |
| California Institute of Technology | 2.7/5 |
| CheckAlt | 1.5/5 |
| D+H | N/A |
Unlock California Institute of Technology ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full California Institute of Technology ROI vs. Competitors data and gain insights into your customers today.
California Institute of Technology Customer Satisfaction (CSAT)
California Institute of Technology Customer Satisfaction (CSAT) Score
50 / 100
California Institute of Technology has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
California Institute of Technology Customer Satisfaction vs. Competitors
Compared to its competitors, California Institute of Technology's Customer Satisfaction score is rated right above CheckAlt, and is preceded by Western Union.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Computer Services | 100% |
| Western Union | 51% |
| California Institute of Technology | 50% |
| CheckAlt | 0% |
| D+H | 0% |
Unlock California Institute of Technology Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full California Institute of Technology Customer Satisfaction vs. Competitors data and gain insights into your customers today.
California Institute of Technology Customer Service
4/5
California Institute of Technology has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock California Institute of Technology's overall Customer Service score rated by its users and customers.
About California Institute of Technology's Customer Service
Address
1200 E California Blvd, Pasadena, CA 91125
Website
http://www.caltech.edu/
California Institute of Technology Customer Service vs. Competitors
Compared to its competitors, California Institute of Technology's Customer Service score is rated right above Western Union, and is preceded by Computer Services.
| COMPANY | Customer Service Score | |
|---|---|---|
| Computer Services | 4/5 |
| California Institute of Technology | 4/5 |
| Western Union | 2.9/5 |
| CheckAlt | 1.5/5 |
| D+H | N/A |
Unlock California Institute of Technology Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full California Institute of Technology Customer Service vs. Competitors data and gain insights into your customers today.
California Institute of Technology as an Employer
3.2/5
California Institute of Technology has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
CEO of California Institute of Technology
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
California Institute of Technology scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of California Institute of Technology would recommend the brand to a friend. ENPS measures how likely California Institute of Technology employees would recommend working at California Institute of Technology to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
