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NPS
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Cambridge Consultants
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About Cambridge Consultants' Brand
Cambridge Consultants provides product development consultancy services to blue chip companies. Among its major competitors, Cambridge Consultants is ranked in 3rd place for NPS while IDEO is 1st, and Raven Industries is 2nd.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
4.5/5
Pricing
3.2/5
Customer Service
Cambridge Consultants Ranking
- #3 / 4 of its competitors
Cambridge Consultants NPS
Cambridge Consultants's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Cambridge Consultants's customers would recommend using the product based on a scale of -100 to 100.
Cambridge Consultants Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Cambridge Consultants NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Nov 2023 50 | Nov 2023 | 50 |
Jul 2024 0 | Jul 2024 | 0 |
How Other Brands Compare
Cambridge Consultants is ranked third for NPS among its competitors. IDEO and Raven Industries come in first and second, with Abcam coming in at #4.
Cambridge Consultants |  IDEO |  Raven Industries |  Abcam | |
| Global Ranking | #- | #817 | #- | #- |
| NPS | 0 | 47 | 0 | -67 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $1.37B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cambridge Consultants NPS vs. Competitors
Compared to its competitors, Cambridge Consultants's NPS is rated right above Ricardo, and is preceded by Raven Industries.
| COMPANY | NPS Score | |
|---|---|---|
| IDEO | 47 |
| Raven Industries | 0 |
| Cambridge Consultants | 0 |
 | Ricardo | N/A |
| Abcam | -67 |
Cambridge Consultants Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Cambridge Consultants users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cambridge Consultants Customer Loyalty vs. Competitors
Compared to its competitors, Cambridge Consultants's Customer Loyalty score is rated right above Abcam, and is preceded by Raven Industries.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| IDEO | 83% |
| Raven Industries | 76% |
| Cambridge Consultants | 55% |
| Abcam | N/A |
| Ricardo | N/A |
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Cambridge Consultants Product Quality
3.7/5
Cambridge Consultants has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Cambridge Consultants Product Information
Cambridge Consultants’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Productivity
Cambridge Consultants Product Quality vs. Competitors
Compared to its competitors, Cambridge Consultants's Product Quality score is rated right above Raven Industries, and is preceded by Abcam.
| COMPANY | Product Quality Score | |
|---|---|---|
| IDEO | 4.2/5 |
| Abcam | 4/5 |
| Cambridge Consultants | 3.7/5 |
| Raven Industries | 3/5 |
| Ricardo | N/A |
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Cambridge Consultants Pricing
Cambridge Consultants ROI & Value For Money
4.5/5
Cambridge Consultants has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Cambridge Consultants Pricing vs. Competitors
Compared to its competitors, Cambridge Consultants's ROI score is rated right above IDEO, and is preceded by Abcam.
| COMPANY | Pricing Score | |
|---|---|---|
| Abcam | 5/5 |
| Cambridge Consultants | 4.5/5 |
| IDEO | 4.1/5 |
| Raven Industries | 2.9/5 |
| Ricardo | N/A |
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Cambridge Consultants Customer Satisfaction (CSAT)
Cambridge Consultants Customer Satisfaction (CSAT) Score
100 / 100
Cambridge Consultants has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cambridge Consultants Customer Satisfaction vs. Competitors
Compared to its competitors, Cambridge Consultants's Customer Satisfaction score is rated right above IDEO.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cambridge Consultants | 100% |
| IDEO | 75% |
| Raven Industries | 66% |
| Abcam | 0% |
| Ricardo | 0% |
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Cambridge Consultants Customer Service
3.2/5
Cambridge Consultants has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Cambridge Consultants's Customer Service
Address
Science Park, Milton Road, Cambridge, Cambridge, MA
Website
http://www.cambridgeconsultants.com
Phone Number
+44 1223 420024
Cambridge Consultants Customer Service vs. Competitors
Compared to its competitors, Cambridge Consultants's Customer Service score is rated right above Raven Industries, and is preceded by IDEO.
| COMPANY | Customer Service Score | |
|---|---|---|
| IDEO | 4.3/5 |
| Cambridge Consultants | 3.2/5 |
| Raven Industries | 3.1/5 |
| Abcam | N/A |
| Ricardo | N/A |
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Cambridge Consultants as an Employer
2.6/5
Cambridge Consultants has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Cambridge Consultants
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Cambridge Consultants scored a 0 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Cambridge Consultants would recommend the brand to a friend. ENPS measures how likely Cambridge Consultants employees would recommend working at Cambridge Consultants to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 16% | Promoters |
|---|---|
| 67% | Passive |
| 17% | Detractors |
