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NPS
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Raven Industries
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About Raven Industries' Brand
Raven Industries, Inc. is a diversified technology company providing a variety of products to customers Among its major competitors, Raven Industries is ranked in 6th place for NPS while Sparton Corporation is 1st, and Sparton is 2nd.Their current market cap is $1.37B
Brand at a Glance
76%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
Raven Industries Ranking
- #4 / 4 of its competitors
Raven Industries NPS
Raven Industries's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Raven Industries's customers would recommend using the product based on a scale of -100 to 100.
Raven Industries Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Raven Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Jan 2023 20 | Jan 2023 | 20 |
Jul 2023 33 | Jul 2023 | 33 |
Feb 2024 15 | Feb 2024 | 15 |
Nov 2025 0 | Nov 2025 | 0 |
How Other Brands Compare
Raven Industries is ranked #4 for NPS among its competitors. UFP Technologies and John Deere come in first and second, with Celestica coming in at third. Among those competitors, it is the second most valued company behind John Deere.
Raven Industries |  John Deere |  UFP Technologies |  Celestica | |
| Global Ranking | #- | #187 | #- | #- |
| NPS | 0 | 26 | 100 | 8 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.37B | $116.64B | $1.27B | $970.03M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Raven Industries NPS vs. Competitors
Compared to its competitors, Raven Industries's NPS is rated right above Cambridge Consultants, and is preceded by Celestica.
| COMPANY | NPS Score | |
|---|---|---|
 | Sparton Corporation | 100 |
 | Sparton | 100 |
| UFP Technologies | 100 |
| John Deere | 26 |
| Celestica | 8 |
| Raven Industries | 0 |
 | Cambridge Consultants | 0 |
Raven Industries Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Raven Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Raven Industries Customer Loyalty vs. Competitors
Compared to its competitors, Raven Industries's Customer Loyalty score is rated right above Celestica, and is preceded by John Deere.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sparton Corporation | 100% |
| Sparton | 100% |
| UFP Technologies | 100% |
| John Deere | 82% |
| Raven Industries | 76% |
| Celestica | 75% |
| Cambridge Consultants | 55% |
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Raven Industries Product Quality
3/5
Raven Industries has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Raven Industries Product Information
Raven Industries’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://ravenind.com/
- Company Size
- 1,001-5,000 Employees
Industry
Hardware and Devices
Raven Industries Product Quality vs. Competitors
Compared to its competitors, Raven Industries's Product Quality score is rated right below Celestica.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sparton Corporation | 5/5 |
| UFP Technologies | 5/5 |
| Sparton | 4/5 |
| John Deere | 3.9/5 |
| Cambridge Consultants | 3.7/5 |
| Celestica | 3.7/5 |
| Raven Industries | 3/5 |
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Raven Industries Pricing
Raven Industries ROI & Value For Money
2.9/5
Raven Industries has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Raven Industries Pricing vs. Competitors
Compared to its competitors, Raven Industries's ROI score is rated right above Sparton, and is preceded by Celestica.
| COMPANY | Pricing Score | |
|---|---|---|
| Sparton Corporation | 5/5 |
| UFP Technologies | 4.5/5 |
| Cambridge Consultants | 4.5/5 |
| John Deere | 3.8/5 |
| Celestica | 3.6/5 |
| Raven Industries | 2.9/5 |
| Sparton | 2.5/5 |
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Raven Industries Customer Satisfaction (CSAT)
Raven Industries Customer Satisfaction (CSAT) Score
66 / 100
Raven Industries has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Raven Industries Customer Satisfaction vs. Competitors
Compared to its competitors, Raven Industries's Customer Satisfaction score is rated right below Celestica.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sparton Corporation | 100% |
| Sparton | 100% |
| UFP Technologies | 100% |
| Cambridge Consultants | 100% |
| John Deere | 74% |
| Celestica | 74% |
| Raven Industries | 66% |
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Raven Industries Customer Service
3.1/5
Raven Industries has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Raven Industries's Customer Service
Address
205 E 6TH ST, PO Box 5107, Sioux Falls, SD
Website
http://ravenind.com/
Phone Number
6053313520
Raven Industries Customer Service vs. Competitors
Compared to its competitors, Raven Industries's Customer Service score is rated right above Sparton, and is preceded by Cambridge Consultants.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sparton Corporation | 5/5 |
| UFP Technologies | 4.5/5 |
| John Deere | 3.8/5 |
| Celestica | 3.7/5 |
| Cambridge Consultants | 3.2/5 |
| Raven Industries | 3.1/5 |
| Sparton | 2.5/5 |
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Consumer vs. Employees
Raven Industries scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Raven Industries would recommend the brand to a friend. ENPS measures how likely Raven Industries employees would recommend working at Raven Industries to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
