-40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Capital Factory
Marketing or Exec? Claim Your Free Account
About Capital Factory's Brand
Capital Factory is the Center of Gravity for Entrepreneurship in Texas. We meet the best entrepreneurs around and help them grow their startup. Among its major competitors, Capital Factory is ranked in 5th place for NPS while Techstars is 1st, and WeWork is 2nd.
Brand at a Glance
63%
Customer Loyalty
2.6/5
Product Quality
2.3/5
Pricing
2.4/5
Customer Service
Capital Factory Ranking
- #4 / 4 of its competitors
Capital Factory NPS
Capital Factory's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Capital Factory's customers would recommend using the product based on a scale of -100 to 100.
Capital Factory Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Capital Factory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Dec 2020 50 | Dec 2020 | 50 |
Oct 2021 0 | Oct 2021 | 0 |
Nov 2021 -25 | Nov 2021 | -25 |
Jan 2022 0 | Jan 2022 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
Jun 2023 -15 | Jun 2023 | -15 |
Apr 2024 -25 | Apr 2024 | -25 |
Oct 2024 -33 | Oct 2024 | -33 |
May 2025 -40 | May 2025 | -40 |
How Other Brands Compare
Capital Factory is ranked #4 for NPS among its competitors. Techstars and WeWork come in first and second, with Galvanize coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Capital Factory NPS vs. Competitors
Compared to its competitors, Capital Factory's NPS is rated right below Galvanize.
| COMPANY | NPS Score | |
|---|---|---|
 | Techstars | 40 |
 | WeWork | 6 |
 | Y Combinator | 6 |
 | Galvanize | 0 |
| Capital Factory | -40 |
Capital Factory Customer Reviews
Out of the 2 Capital Factory customer reviews 1 was positive and 1 was constructive. Capital Factory customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Capital Factory Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Capital Factory users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Capital Factory Customer Loyalty vs. Competitors
Compared to its competitors, Capital Factory's Customer Loyalty score is rated right below Techstars.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Galvanize | 92% |
| Y Combinator | 78% |
| WeWork | 66% |
| Techstars | 63% |
| Capital Factory | 63% |
Unlock Capital Factory Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Capital Factory Customer Loyalty vs. Competitors data and gain insights into your customers today.
Capital Factory Product Quality
2.6/5
Capital Factory has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Capital Factory's overall Product Quality score rated by its users and customers.
Capital Factory Product Information
Capital Factory’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Capital Factory Product Quality vs. Competitors
Compared to its competitors, Capital Factory's Product Quality score is rated right below Y Combinator.
| COMPANY | Product Quality Score | |
|---|---|---|
| Galvanize | 3.8/5 |
| Techstars | 3.7/5 |
| WeWork | 3.6/5 |
| Y Combinator | 3.6/5 |
| Capital Factory | 2.6/5 |
Unlock Capital Factory Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Capital Factory Product Quality vs. Competitors data and gain insights into your customers today.
Capital Factory Pricing
Capital Factory ROI & Value For Money
2.3/5
Capital Factory has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Capital Factory's overall ROI score rated by its users and customers.
Capital Factory Pricing vs. Competitors
Compared to its competitors, Capital Factory's ROI score is rated right below Techstars.
| COMPANY | Pricing Score | |
|---|---|---|
| WeWork | 3.5/5 |
| Y Combinator | 3.5/5 |
| Galvanize | 3.4/5 |
| Techstars | 3.4/5 |
| Capital Factory | 2.3/5 |
Unlock Capital Factory ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Capital Factory ROI vs. Competitors data and gain insights into your customers today.
Capital Factory Customer Satisfaction (CSAT)
Capital Factory Customer Satisfaction (CSAT) Score
34 / 100
Capital Factory has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Capital Factory Customer Satisfaction vs. Competitors
Compared to its competitors, Capital Factory's Customer Satisfaction score is rated right below Y Combinator.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Galvanize | 86% |
| Techstars | 84% |
| WeWork | 70% |
| Y Combinator | 69% |
| Capital Factory | 34% |
Unlock Capital Factory Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Capital Factory Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Capital Factory Customer Service
2.4/5
Capital Factory has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Capital Factory's overall Customer Service score rated by its users and customers.
About Capital Factory's Customer Service
Address
701 Brazos Street, Suite 1601, Austin, TX 78701
Website
http://www.capitalfactory.com
Phone Number
(512) 548-9675
Capital Factory's Social Links
Capital Factory Customer Service vs. Competitors
Compared to its competitors, Capital Factory's Customer Service score is rated right below WeWork.
| COMPANY | Customer Service Score | |
|---|---|---|
| Galvanize | 3.8/5 |
| Techstars | 3.7/5 |
| Y Combinator | 3.6/5 |
| WeWork | 3.6/5 |
| Capital Factory | 2.4/5 |
Unlock Capital Factory Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Capital Factory Customer Service vs. Competitors data and gain insights into your customers today.
Capital Factory as an Employer
4.0/5
Capital Factory has a 4.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Capital Factory scored a -40 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Capital Factory would recommend the brand to a friend. ENPS measures how likely Capital Factory employees would recommend working at Capital Factory to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 48% | Promoters |
|---|---|
| 4% | Passive |
| 48% | Detractors |
