13
NPS
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CapTech
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About CapTech's Brand
"CapTech is a technology consulting firm that provides system integration, management consulting and data management solutions." Among its major competitors, CapTech is ranked in 4th place for NPS while Tata is 1st, and Accenture is 2nd.
Brand at a Glance
60%
Customer Loyalty
2.8/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
CapTech Ranking
- #4 / 4 of its competitors
CapTech NPS
CapTech's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether CapTech's customers would recommend using the product based on a scale of -100 to 100.
CapTech Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
CapTech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
Jan 2023 -25 | Jan 2023 | -25 |
Jul 2023 0 | Jul 2023 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
Jun 2025 13 | Jun 2025 | 13 |
How Other Brands Compare
CapTech is ranked #4 for NPS among its competitors. Tata and Accenture come in first and second, with Insight coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CapTech NPS vs. Competitors
Compared to its competitors, CapTech's NPS is rated right above Lily Gulik, and is preceded by Insight.
| COMPANY | NPS Score | |
|---|---|---|
 | Tata | 82 |
 | Accenture | 20 |
 | Insight | 14 |
| CapTech | 13 |
 | Lily Gulik | N/A |
CapTech Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of CapTech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CapTech Customer Loyalty vs. Competitors
Compared to its competitors, CapTech's Customer Loyalty score is rated right above Lily Gulik, and is preceded by Accenture.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tata | 87% |
| Insight | 79% |
| Accenture | 71% |
| CapTech | 60% |
| Lily Gulik | N/A |
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CapTech Product Quality
2.8/5
CapTech has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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CapTech Product Information
CapTech’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
CapTech Product Quality vs. Competitors
Compared to its competitors, CapTech's Product Quality score is rated right above Lily Gulik, and is preceded by Insight.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata | 4.5/5 |
| Accenture | 3.7/5 |
| Insight | 3.5/5 |
| CapTech | 2.8/5 |
| Lily Gulik | N/A |
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CapTech Pricing
CapTech ROI & Value For Money
3.7/5
CapTech has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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CapTech Pricing vs. Competitors
Compared to its competitors, CapTech's ROI score is rated right above Accenture, and is preceded by Tata.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata | 4.6/5 |
| CapTech | 3.7/5 |
| Accenture | 3.6/5 |
| Insight | 3.6/5 |
| Lily Gulik | N/A |
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CapTech Customer Satisfaction (CSAT)
CapTech Customer Satisfaction (CSAT) Score
50 / 100
CapTech has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CapTech Customer Satisfaction vs. Competitors
Compared to its competitors, CapTech's Customer Satisfaction score is rated right above Lily Gulik, and is preceded by Insight.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tata | 100% |
| Accenture | 75% |
| Insight | 68% |
| CapTech | 50% |
| Lily Gulik | 0% |
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CapTech Customer Service
3.5/5
CapTech has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About CapTech's Customer Service
Address
Richmond, VA
Website
http://www.captechconsulting.com/
CapTech Customer Service vs. Competitors
Compared to its competitors, CapTech's Customer Service score is rated right above Lily Gulik, and is preceded by Insight.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tata | 4.3/5 |
| Accenture | 3.8/5 |
| Insight | 3.6/5 |
| CapTech | 3.5/5 |
| Lily Gulik | N/A |
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CapTech as an Employer
4.1/5
CapTech has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
CapTech scored a 13 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of CapTech would recommend the brand to a friend. ENPS measures how likely CapTech employees would recommend working at CapTech to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
