-39
NPS
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CareMore
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About CareMore's Brand
CareMore provides provides scalable and integrated care coordination solution for population health management. Among its major competitors, CareMore is ranked in 3rd place for NPS while Molina Healthcare is 1st, and Elevance Health is 2nd.
Brand at a Glance
68%
Customer Loyalty
2.2/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
CareMore CMO
CareMore Ranking
- #3 / 4 of its competitors
CareMore NPS
CareMore's Net Promoter Score (NPS) is a -39 with 22% Promoters, 17% Passives, and 61% Detractors. Net Promoter Score tracks whether CareMore's customers would recommend using the product based on a scale of -100 to 100.
CareMore Overall NPS
| 22% | Promoters |
|---|---|
| 17% | Passives |
| 61% | Detractors |
CareMore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -67 | Nov 2022 | -67 |
Dec 2022 -54 | Dec 2022 | -54 |
Feb 2023 -57 | Feb 2023 | -57 |
Jun 2023 -53 | Jun 2023 | -53 |
Sep 2023 -57 | Sep 2023 | -57 |
Oct 2023 -48 | Oct 2023 | -48 |
May 2024 -39 | May 2024 | -39 |
Jul 2024 -42 | Jul 2024 | -42 |
Jan 2025 -45 | Jan 2025 | -45 |
Oct 2025 -42 | Oct 2025 | -42 |
Nov 2025 -45 | Nov 2025 | -45 |
Dec 2025 -40 | Dec 2025 | -40 |
How Other Brands Compare
CareMore is ranked third for NPS among its competitors. Molina Healthcare and Elevance Health come in first and second, with Alignment Healthcare coming in at #4.
CareMore |  Elevance Health |  Molina Healthcare |  Alignment Healthcare | |
| Global Ranking | #- | #521 | #- | #- |
| NPS | -39 | -39 | -19 | -48 |
| Valuation Updated every 24 hours for public companies | - | $86.64B | $13.75B | $1.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CareMore NPS by Gender
CareMore's NPS was rated -87 by Male customers on Comparably.
Male
-87
CareMore's NPS was rated -87 by Male customers on Comparably.
0%
Promoters
13%
Passives
87%
Detractors
Female
N/A
CareMore's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CareMore NPS by Ethnicity
CareMore's NPS was rated -100 points by both African American/Black and Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -100 | African American/Black | -100 |
CareMore NPS by Age
CareMore's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
CareMore NPS by Usage
CareMore's NPS was rated the highest by customers who have used CareMore's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -67 | 5 to 10 Years | -67 |
CareMore NPS vs. Competitors
Compared to its competitors, CareMore's NPS is rated right above Alignment Healthcare, and is preceded by Elevance Health.
| COMPANY | NPS Score | |
|---|---|---|
| Molina Healthcare | -19 |
| Elevance Health | -39 |
| CareMore | -39 |
| Alignment Healthcare | -48 |
CareMore Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of CareMore users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CareMore Customer Loyalty Score by Gender
CareMore's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
CareMore Customer Loyalty Score by Ethnicity
CareMore's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CareMore.
40
out of 100
Caucasian
70
out of 100
African American/Black
CareMore Customer Loyalty Score by Age
CareMore's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 70% | 61-65 | 70% |
66+ 55% | 66+ | 55% |
CareMore Customer Loyalty Score by Usage
CareMore's Customer Loyalty score was rated the highest by customers who have used CareMore's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CareMore Customer Loyalty vs. Competitors
Compared to its competitors, CareMore's Customer Loyalty score is rated right above Elevance Health, and is preceded by Molina Healthcare.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Molina Healthcare | 75% |
| CareMore | 68% |
| Elevance Health | 66% |
| Alignment Healthcare | 60% |
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CareMore Product Quality
2.2/5
CareMore has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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CareMore Product Information
CareMore’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- https://www.caremore.com/
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Quick Insights into CareMore Product Quality
CareMore's Product Quality score was rated highest by customers who have used CareMore's products/services for 5 to 10 Years, and rated lowest by Caucasian customers.
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Ranked CareMore Product Quality the Highest
Ranked CareMore Product Quality the Lowest
CareMore Product Quality Score by Gender
CareMore's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CareMore.
Male
1.5/5
Female
N/A
CareMore Product Quality Score by Ethnicity
CareMore's Product Quality score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CareMore.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
CareMore Product Quality Score by Age
CareMore's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CareMore.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
CareMore Product Quality Score by Usage
CareMore's Product Quality score was rated the highest by customers who have used CareMore's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CareMore Product Quality vs. Competitors
Compared to its competitors, CareMore's Product Quality score is rated right above Alignment Healthcare, and is preceded by Elevance Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| Molina Healthcare | 2.9/5 |
| Elevance Health | 2.3/5 |
| CareMore | 2.2/5 |
| Alignment Healthcare | 2.2/5 |
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CareMore Pricing
CareMore ROI & Value For Money
2.3/5
CareMore has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into CareMore ROI
CareMore's ROI score was rated highest by customers who have used CareMore's products/services for 5 to 10 Years, and rated lowest by Caucasian customers.
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Ranked CareMore ROI the Highest
Ranked CareMore ROI the Lowest
CareMore ROI Score by Gender
CareMore's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
CareMore ROI Score by Ethnicity
CareMore's ROI score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CareMore.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
CareMore ROI Score by Age
CareMore's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CareMore.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
CareMore ROI Score by Usage
CareMore's ROI score was rated the highest by customers who have used CareMore's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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CareMore Pricing vs. Competitors
Compared to its competitors, CareMore's ROI score is rated right above Elevance Health, and is preceded by Alignment Healthcare.
| COMPANY | Pricing Score | |
|---|---|---|
| Molina Healthcare | 2.9/5 |
| Alignment Healthcare | 2.7/5 |
| CareMore | 2.3/5 |
| Elevance Health | 2.2/5 |
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CareMore Customer Satisfaction (CSAT)
CareMore Customer Satisfaction (CSAT) Score
48 / 100
CareMore has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
4%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CareMore Customer Satisfaction
CareMore's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Caucasian customers.
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Ranked CareMore Customer Satisfaction the Highest
Ranked CareMore Customer Satisfaction the Lowest
CareMore Customer Satisfaction Score by Gender
CareMore's Customer Satisfaction score was rated 17 by Male customers on Comparably.
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17 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 16% | |
Very Dissatisfied | 50% |
CareMore Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CareMore's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to African American/Black
CareMore's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CareMore Customer Satisfaction Score by Age
CareMore's Customer Satisfaction score was rated 25 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CareMore.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 25% |
CareMore Customer Satisfaction Score by Usage
CareMore's Customer Satisfaction score was rated 0 points by customers who have used CareMore's products/services for 2 to 5 Years.
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CareMore Customer Satisfaction vs. Competitors
Compared to its competitors, CareMore's Customer Satisfaction score is rated right above Molina Healthcare.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CareMore | 48% |
| Molina Healthcare | 45% |
| Alignment Healthcare | 36% |
| Elevance Health | 31% |
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CareMore Customer Service
2.3/5
CareMore has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About CareMore's Customer Service
Address
Cerritos, CA
Website
https://www.caremore.com/
Quick Insights into CareMore Customer Service
CareMore's Customer Service score was rated highest by customers who have used CareMore's products/services for 5 to 10 Years, and rated lowest by African American/Black customers.
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Ranked CareMore Customer Service the Highest
Ranked CareMore Customer Service the Lowest
CareMore Customer Service Score by Gender
CareMore's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CareMore.
Male
1.5/5
Female
N/A
CareMore Customer Service Score by Ethnicity
CareMore's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CareMore.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
CareMore Customer Service Score by Age
CareMore's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CareMore.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
CareMore Customer Service Score by Usage
CareMore's Customer Service score was rated the highest by customers who have used CareMore's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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CareMore Customer Service vs. Competitors
Compared to its competitors, CareMore's Customer Service score is rated right above Elevance Health, and is preceded by Alignment Healthcare.
| COMPANY | Customer Service Score | |
|---|---|---|
| Molina Healthcare | 2.9/5 |
| Alignment Healthcare | 2.4/5 |
| CareMore | 2.3/5 |
| Elevance Health | 2.1/5 |
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CareMore as an Employer
2.2/5
CareMore has a 2.2/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
CareMore scored a -39 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of CareMore would recommend the brand to a friend. ENPS measures how likely CareMore employees would recommend working at CareMore to a friend.
Net Promoter Score
-39
NPS Score
| 22% | Promoters |
|---|---|
| 17% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
