CARQUEST NPS & Customer Reviews

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CARQUEST

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CARQUEST

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About CARQUEST's Brand

Carquest Auto Parts is an American automotive parts distribution network. Among its major competitors, CARQUEST is ranked in 2nd place for NPS while Edmunds.com is 1st, and AutoZone is 3rd.Their current valuation is $12.12B

Brand at a Glance

74%

Customer Loyalty

3.1/5

Product Quality

3/5

Pricing

2.9/5

Customer Service

CARQUEST Ranking

^#2 / 4 of its competitors

CARQUEST NPS

CARQUEST's Net Promoter Score (NPS) is a -1 with 44% Promoters, 11% Passives, and 45% Detractors. Net Promoter Score tracks whether CARQUEST's customers would recommend using the product based on a scale of -100 to 100.

CARQUEST Overall NPS

-1

NPS

44%	Promoters
11%	Passives
45%	Detractors

CARQUEST NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2023 0	Dec 2023	0
Jan 2024 -1	Jan 2024	-1
Feb 2024 -4	Feb 2024	-4
Mar 2024 -4	Mar 2024	-4
Apr 2024 -2	Apr 2024	-2
May 2024 -5	May 2024	-5
Jul 2024 -3	Jul 2024	-3
Sep 2024 -5	Sep 2024	-5
Dec 2024 -3	Dec 2024	-3
Feb 2025 -1	Feb 2025	-1
Mar 2025 0	Mar 2025	0
Sep 2025 -1	Sep 2025	-1

How Other Brands Compare

CARQUEST is ranked second for NPS among its competitors. Edmunds.com and AutoZone come in first and third, with WORLDPAC coming in at #4. Among those competitors, it is the third most valued company behind AutoZone.

	CARQUEST	AutoZone	WORLDPAC	Edmunds.com
Global Ranking	#-	#408	#-	#-
NPS	-1	-6	-9	15
Valuation Updated every 24 hours for public companies	$12.12B	$43.48B	$12.18B	$949.20M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

CARQUEST NPS by Gender

CARQUEST's NPS was rated -14 by Male customers on Comparably.

Male

-14

CARQUEST's NPS was rated -14 by Male customers on Comparably.

38%

Promoters

10%

Passives

52%

Detractors

Female

N/A

CARQUEST's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

CARQUEST NPS by Ethnicity

CARQUEST's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 19	Caucasian	19
Hispanic or Latino -100	Hispanic or Latino	-100

CARQUEST NPS by Age

CARQUEST's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.

100

Summary

Age

Promoters

Passives

Detractors

18-25

100%

26-30

33%

67%

31-35

33%

34%

33%

46-50

67%

33%

56-60

50%

66+

33%

34%

33%

CARQUEST NPS by Usage

CARQUEST's NPS was rated the highest by customers who have used CARQUEST's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years -100	1 to 2 Years	-100
2 to 5 Years 0	2 to 5 Years	0
5 to 10 Years -17	5 to 10 Years	-17
Over 10 Years -12	Over 10 Years	-12

CARQUEST NPS vs. Competitors

Compared to its competitors, CARQUEST's NPS is rated right above AutoZone, and is preceded by Edmunds.com.

COMPANY		NPS Score
	Edmunds.com	15
	CARQUEST	-1
	AutoZone	-6
	WORLDPAC	-9
	TrueCar	-13

CARQUEST Customer Reviews

Out of the 6 CARQUEST customer reviews 4 were positive and 2 were constructive. CARQUEST customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

CARQUEST Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of CARQUEST users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

CARQUEST Customer Loyalty Score by Gender

CARQUEST's Customer Loyalty score was rated 70 by Male customers on Comparably.

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Male

70%

Yes

Female

N/A

Yes

CARQUEST Customer Loyalty Score by Ethnicity

CARQUEST's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

CARQUEST Customer Loyalty Score by Age

CARQUEST's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 40%	26-30	40%
31-35 70%	31-35	70%
46-50 100%	46-50	100%
56-60 78%	56-60	78%
66+ 70%	66+	70%

CARQUEST Customer Loyalty Score by Usage

CARQUEST's Customer Loyalty score was rated the highest by customers who have used CARQUEST's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	40%
2 to 5 Years	78%
5 to 10 Years	100%
Over 10 Years	80%

CARQUEST Customer Loyalty Score by Industry

CARQUEST's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Construction industry customers.

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Automotive and Transportation	85%
Construction	70%

CARQUEST Customer Loyalty vs. Competitors

Compared to its competitors, CARQUEST's Customer Loyalty score is rated right above Edmunds.com, and is preceded by AutoZone.

COMPANY		Customer Loyalty Score
	WORLDPAC	80%
	AutoZone	77%
	CARQUEST	74%
	Edmunds.com	62%
	TrueCar	60%

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CARQUEST Product Quality

3.1/5

CARQUEST has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.

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CARQUEST Product Information

CARQUEST’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated CARQUEST's product the highest. Reviewers from the Construction industry rated CARQUEST the lowest at 2.3.

Website: http://www.carquest.com/

Company Size: 10,000+ Employees

Industry

Tech

Travel

Quick Insights into CARQUEST Product Quality

CARQUEST's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Hispanic or Latino customers.

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Ranked CARQUEST Product Quality the Highest

31-35	4.3
2 to 5 Years	3.4
Caucasian	3.3

Ranked CARQUEST Product Quality the Lowest

1 to 2 Years	1.8
18-25	1.8
Hispanic or Latino	1.7

CARQUEST Product Quality Score by Gender

CARQUEST's Product Quality score was rated 3 by Male customers on Comparably.

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Male

3/5

Female

N/A

CARQUEST Product Quality Score by Ethnicity

CARQUEST's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3
Hispanic or Latino 1.7	Hispanic or Latino	1.7

CARQUEST Product Quality Score by Age

CARQUEST's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 1.8	18-25	1.8
26-30 2.6	26-30	2.6
31-35 4.3	31-35	4.3
46-50 3.1	46-50	3.1
56-60 2.7	56-60	2.7
66+ 3.1	66+	3.1

CARQUEST Product Quality Score by Usage

CARQUEST's Product Quality score was rated the highest by customers who have used CARQUEST's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	1.8
2 to 5 Years	3.4
5 to 10 Years	3.3
Over 10 Years	2.6

CARQUEST Product Quality Score by Industry

CARQUEST's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Construction industry customers.

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Automotive and Transportation	3.1
Construction	2.3

CARQUEST Product Quality vs. Competitors

Compared to its competitors, CARQUEST's Product Quality score is rated right above WORLDPAC, and is preceded by Edmunds.com.

COMPANY		Product Quality Score
	TrueCar	3.5/5
	Edmunds.com	3.4/5
	CARQUEST	3.1/5
	WORLDPAC	3.1/5
	AutoZone	3/5

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CARQUEST Pricing

CARQUEST ROI & Value For Money

3/5

CARQUEST has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

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CARQUEST Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Construction industry think that they had the lowest ROI from CARQUEST.

Quick Insights into CARQUEST ROI

CARQUEST's ROI score was rated highest by customers ages 31-35, and rated lowest by Hispanic or Latino customers.

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Ranked CARQUEST ROI the Highest

31-35	4.5
5 to 10 Years	3.6
Caucasian	3.6

Ranked CARQUEST ROI the Lowest

1 to 2 Years	1.8
18-25	1.8
Hispanic or Latino	1.5

CARQUEST ROI Score by Gender

CARQUEST's ROI score was rated 3 by Male customers on Comparably.

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Male

3/5

Female

N/A

CARQUEST ROI Score by Ethnicity

CARQUEST's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6
Hispanic or Latino 1.5	Hispanic or Latino	1.5

CARQUEST ROI Score by Age

CARQUEST's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 1.8	18-25	1.8
26-30 2.6	26-30	2.6
31-35 4.5	31-35	4.5
46-50 3.1	46-50	3.1
56-60 3.1	56-60	3.1
66+ 3.1	66+	3.1

CARQUEST ROI Score by Usage

CARQUEST's ROI score was rated the highest by customers who have used CARQUEST's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	1.8
2 to 5 Years	3.5
5 to 10 Years	3.6
Over 10 Years	2.4

CARQUEST ROI Score by Industry

CARQUEST's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Construction industry customers.

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Automotive and Transportation	3.2
Construction	2.5

CARQUEST Pricing vs. Competitors

Compared to its competitors, CARQUEST's ROI score is rated right below AutoZone.

COMPANY		Pricing Score
	Edmunds.com	3.8/5
	TrueCar	3.4/5
	WORLDPAC	3.2/5
	AutoZone	3/5
	CARQUEST	3/5

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CARQUEST Customer Satisfaction (CSAT)

CARQUEST Customer Satisfaction (CSAT) Score

60 / 100

CARQUEST has an overall Customer Satisfaction score of 60 rated by its users and customers.

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Very Satisfied	36%
Satisfied	24%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	2%
Very Dissatisfied	27%

Very Satisfied

36%

Satisfied

24%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

27%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into CARQUEST Customer Satisfaction

CARQUEST's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 56-60.

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Ranked CARQUEST Customer Satisfaction the Highest

31-35	100%
Automotive and Transportation	67%
Male	67%

Ranked CARQUEST Customer Satisfaction the Lowest

Over 10 Years	57%
56-60	50%

CARQUEST Customer Satisfaction Score by Gender

CARQUEST's Customer Satisfaction score was rated 67 by Male customers on Comparably.

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67 / 100

Male

	Very Satisfied	40%
	Satisfied	27%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	0%
	Very Dissatisfied	27%

CARQUEST Customer Satisfaction Score by Ethnicity

Caucasian
60%

CSAT according to Caucasian

CARQUEST's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.

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60 / 100

Very Satisfied	50%
Satisfied	10%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	40%

Very Satisfied

50%

Satisfied

10%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

40%

CARQUEST Customer Satisfaction Score by Age

CARQUEST's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

31-35

100%

56-60

50%

66+

67%

CARQUEST Customer Satisfaction Score by Usage

CARQUEST's Customer Satisfaction score was rated the highest by customers who have used CARQUEST's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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5 to 10 Years	60
Over 10 Years	57

CARQUEST Customer Satisfaction Score by Industry

CARQUEST's Customer Satisfaction score was rated 67 points by Automotive and Transportation industry customers.

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Automotive and Transportation	67

CARQUEST Customer Satisfaction vs. Competitors

Compared to its competitors, CARQUEST's Customer Satisfaction score is rated right above AutoZone, and is preceded by Edmunds.com.

COMPANY		Customer Satisfaction (CSAT) Score
	Edmunds.com	72%
	CARQUEST	60%
	AutoZone	51%
	WORLDPAC	50%
	TrueCar	45%

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CARQUEST Customer Service

2.9/5

CARQUEST has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

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About CARQUEST's Customer Service

Address

5008 Airport Road, Roanoke, VA

Website

http://www.carquest.com/

Quick Insights into CARQUEST Customer Service

CARQUEST's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Hispanic or Latino customers.

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Ranked CARQUEST Customer Service the Highest

31-35	4.5
2 to 5 Years	3.7
Caucasian	3.2

Ranked CARQUEST Customer Service the Lowest

1 to 2 Years	1.6
18-25	1.5
Hispanic or Latino	1.5

CARQUEST Customer Service Score by Gender

CARQUEST's Customer Service score was rated 2.9 by Male customers on Comparably.

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Male

2.9/5

Female

N/A

CARQUEST Customer Service Score by Ethnicity

CARQUEST's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CARQUEST.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.2	Caucasian	3.2
Hispanic or Latino 1.5	Hispanic or Latino	1.5

CARQUEST Customer Service Score by Age

CARQUEST's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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100

Summary	Age	Customer Service Score
18-25 1.5	18-25	1.5
26-30 2.6	26-30	2.6
31-35 4.5	31-35	4.5
46-50 3.5	46-50	3.5
56-60 2.5	56-60	2.5
66+ 3.1	66+	3.1

CARQUEST Customer Service Score by Usage

CARQUEST's Customer Service score was rated the highest by customers who have used CARQUEST's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	1.6
2 to 5 Years	3.7
5 to 10 Years	2.9
Over 10 Years	2.4

CARQUEST Customer Service Score by Industry

CARQUEST's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Construction industry customers.

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Automotive and Transportation	3
Construction	2.5

CARQUEST Customer Service vs. Competitors

Compared to its competitors, CARQUEST's Customer Service score is rated right above AutoZone, and is preceded by WORLDPAC.

COMPANY		Customer Service Score
	Edmunds.com	3.8/5
	TrueCar	3.5/5
	WORLDPAC	3.1/5
	CARQUEST	2.9/5
	AutoZone	2.9/5

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CARQUEST as an Employer

2.5/5

CARQUEST has a 2.5/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of CARQUEST

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

CARQUEST scored a -1 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of CARQUEST would recommend the brand to a friend. ENPS measures how likely CARQUEST employees would recommend working at CARQUEST to a friend.

Net Promoter Score

-1

NPS Score

44%	Promoters
11%	Passive
45%	Detractors

Employee Net Promoter Score

-35

eNPS Score

24%	Promoters
17%	Passive
59%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail