-12
NPS
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Carrier
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About Carrier's Brand
Among its major competitors, Carrier is ranked in 3rd place for NPS while York is 1st, and Trane is 2nd.
Brand at a Glance
67%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Carrier Ranking
- #3 / 4 of its competitors
Carrier NPS
Carrier's Net Promoter Score (NPS) is a -12 with 36% Promoters, 16% Passives, and 48% Detractors. Net Promoter Score tracks whether Carrier's customers would recommend using the product based on a scale of -100 to 100.
Carrier Overall NPS
| 36% | Promoters |
|---|---|
| 16% | Passives |
| 48% | Detractors |
Carrier NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -10 | Jan 2024 | -10 |
Feb 2024 -8 | Feb 2024 | -8 |
May 2024 -12 | May 2024 | -12 |
Jun 2024 -9 | Jun 2024 | -9 |
Sep 2024 -11 | Sep 2024 | -11 |
Nov 2024 -13 | Nov 2024 | -13 |
Dec 2024 -14 | Dec 2024 | -14 |
Mar 2025 -14 | Mar 2025 | -14 |
May 2025 -17 | May 2025 | -17 |
Jun 2025 -15 | Jun 2025 | -15 |
Aug 2025 -13 | Aug 2025 | -13 |
Dec 2025 -12 | Dec 2025 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carrier NPS by Gender
Female customers rated Carrier's NPS 4 points higher than Male customers.
Male
-29
Carrier's NPS was rated -29 by Male customers on Comparably.
29%
Promoters
13%
Passives
58%
Detractors
Female
-25
Carrier's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Carrier NPS by Ethnicity
Carrier's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -32 | Caucasian | -32 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -75 | Other | -75 |
Carrier NPS by Age
Carrier's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Carrier NPS by Usage
Carrier's NPS was rated the highest by customers who have used Carrier's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -83 | Less than 1 Year | -83 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years -28 | 5 to 10 Years | -28 |
Over 10 Years 11 | Over 10 Years | 11 |
Carrier Customer Reviews
Out of the 6 Carrier customer reviews 3 were positive and 3 were constructive. Carrier customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Carrier Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Carrier users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Carrier Customer Loyalty Score by Gender
Female customers rated Carrier's Customer Loyalty score 15% higher than Male customers.
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Male
63%
Yes
Female
78%
Yes
Carrier Customer Loyalty Score by Ethnicity
Carrier's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Carrier.
72
out of 100
Caucasian
40
out of 100
Asian or Pacific Islander
33
out of 100
Other
Carrier Customer Loyalty Score by Age
Carrier's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 55% | 51-55 | 55% |
56-60 70% | 56-60 | 70% |
61-65 82% | 61-65 | 82% |
66+ 64% | 66+ | 64% |
Carrier Customer Loyalty Score by Usage
Carrier's Customer Loyalty score was rated the highest by customers who have used Carrier's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Carrier Customer Loyalty Score by Industry
Carrier's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Energy and Manufacturing industry customers.
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Carrier Customer Loyalty vs. Competitors
Compared to its competitors, Carrier's Customer Loyalty score is rated right above CorVel, and is preceded by Trane.
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Carrier Product Quality
2.9/5
Carrier has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Carrier Product Information
Carrier’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Carrier's product the highest. Reviewers from the Energy and Manufacturing industry rated Carrier the lowest at 2.
- Website
- https://www.carrier.com/
- Company Size
- 10,000+ Employees
Quick Insights into Carrier Product Quality
Carrier's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Carrier's products/services for Less than 1 Year.
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Ranked Carrier Product Quality the Highest
Ranked Carrier Product Quality the Lowest
Carrier Product Quality Score by Gender
Male customers rated Carrier's Product Quality score 0.7 stars higher than Female customers.
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Male
2.9/5
Female
2.2/5
Carrier Product Quality Score by Ethnicity
Carrier's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Carrier.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 1.6 | Other | 1.6 |
Carrier Product Quality Score by Age
Carrier's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Carrier.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.1 | 51-55 | 3.1 |
56-60 2 | 56-60 | 2 |
61-65 3 | 61-65 | 3 |
66+ 1.5 | 66+ | 1.5 |
Carrier Product Quality Score by Usage
Carrier's Product Quality score was rated the highest by customers who have used Carrier's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Carrier Product Quality Score by Industry
Carrier's Product Quality score was rated the highest by Tech industry customers, and the lowest by Energy and Manufacturing industry customers.
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Carrier Product Quality vs. Competitors
Compared to its competitors, Carrier's Product Quality score is rated right above CorVel, and is preceded by Trane.
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Carrier Pricing
Carrier ROI & Value For Money
2.7/5
Carrier has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Carrier Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Energy and Manufacturing industry think that they had the lowest ROI from Carrier.
Quick Insights into Carrier ROI
Carrier's ROI score was rated highest by customers who have used Carrier's products/services for Over 10 Years, and rated lowest by Other customers.
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Ranked Carrier ROI the Highest
Ranked Carrier ROI the Lowest
Carrier ROI Score by Gender
Male customers rated Carrier's ROI score 0.3 stars higher than Female customers.
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Male
2.5/5
Female
2.2/5
Carrier ROI Score by Ethnicity
Carrier's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Carrier.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 1.5 | Other | 1.5 |
Carrier ROI Score by Age
Carrier's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Carrier.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.6 | 51-55 | 2.6 |
56-60 2 | 56-60 | 2 |
61-65 2.3 | 61-65 | 2.3 |
66+ 1.5 | 66+ | 1.5 |
Carrier ROI Score by Usage
Carrier's ROI score was rated the highest by customers who have used Carrier's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Carrier ROI Score by Industry
Carrier's ROI score was rated the highest by Tech industry customers, and the lowest by Energy and Manufacturing industry customers.
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Carrier Pricing vs. Competitors
Compared to its competitors, Carrier's ROI score is rated right above CorVel, and is preceded by Trane.
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Carrier Customer Satisfaction (CSAT)
Carrier Customer Satisfaction (CSAT) Score
53 / 100
Carrier has an overall Customer Satisfaction score of 53 rated by its users and customers.
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Very Satisfied
21%
Satisfied
32%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Carrier Customer Satisfaction
Carrier's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 61-65.
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Ranked Carrier Customer Satisfaction the Highest
Ranked Carrier Customer Satisfaction the Lowest
Carrier Customer Satisfaction Score by Gender
Female customers rated Carrier's Customer Satisfaction score 21 points higher than Male customers.
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46 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 45% |
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Carrier Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Carrier's Customer Satisfaction (CSAT) score was rated 47% according to Caucasian users and customers.
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47 / 100
Very Satisfied
27%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
47%
CSAT according to Asian or Pacific Islander
Carrier's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Carrier's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Carrier Customer Satisfaction Score by Age
Carrier's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Carrier.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 50% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 25% |
Carrier Customer Satisfaction Score by Usage
Carrier's Customer Satisfaction score was rated the highest by customers who have used Carrier's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Carrier Customer Satisfaction Score by Industry
Carrier's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Energy and Manufacturing industry customers.
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{
"title": "Carrier Customer Satisfaction Score by Industry",
"text": "Carrier's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Energy and Manufacturing industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Carrier's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Carrier's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 33,
"stars": 0,
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}Carrier Customer Satisfaction vs. Competitors
Compared to its competitors, Carrier's Customer Satisfaction score is rated right above CorVel, and is preceded by Trane.
Unlock Carrier Customer Satisfaction vs. Competitors Data
VS
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Carrier Customer Service
2.6/5
Carrier has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Carrier's Customer Service
Website
https://www.carrier.com/
Quick Insights into Carrier Customer Service
Carrier's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
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Ranked Carrier Customer Service the Highest
Ranked Carrier Customer Service the Lowest
Carrier Customer Service Score by Gender
Female customers rated Carrier's Customer Service score 0.2 stars higher than Male customers.
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Male
2.3/5
Female
2.5/5
Carrier Customer Service Score by Ethnicity
Carrier's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Carrier.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 1.5 | Other | 1.5 |
Carrier Customer Service Score by Age
Carrier's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Carrier.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2.5 | 51-55 | 2.5 |
56-60 2 | 56-60 | 2 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
Carrier Customer Service Score by Usage
Carrier's Customer Service score was rated the highest by customers who have used Carrier's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Carrier Customer Service Score by Industry
Carrier's Customer Service score was rated the highest by Tech industry customers, and the lowest by Energy and Manufacturing industry customers.
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Carrier Customer Service vs. Competitors
Compared to its competitors, Carrier's Customer Service score is rated right above CorVel, and is preceded by Trane.
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Carrier as an Employer
2.5/5
Carrier has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Carrier scored a -12 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Carrier would recommend the brand to a friend. ENPS measures how likely Carrier employees would recommend working at Carrier to a friend.
Net Promoter Score
-12
NPS Score
| 36% | Promoters |
|---|---|
| 16% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 21% | Promoters |
|---|---|
| 24% | Passive |
| 55% | Detractors |
