50
NPS
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York
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About York's Brand
York.com, the world's first online dating aggregator, will revolutionize the way the world connects. Among its major competitors, York is ranked in 4th place for NPS while Align Networks is 1st, and Wilmington Trust is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
1.5/5
Pricing
5/5
Customer Service
York Ranking
- #1 / 4 of its competitors
York NPS
York's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether York's customers would recommend using the product based on a scale of -100 to 100.
York Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
York NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Mar 2023 50 | Mar 2023 | 50 |
How Other Brands Compare
York is ranked first for NPS among its competitors. JPMorgan Chase & Co and State Street come in second and third, with CorVel coming in at #4.
York |  JPMorgan Chase & Co |  State Street |  CorVel | |
| Global Ranking | #- | #72 | #- | #- |
| NPS | 50 | 31 | 6 | -54 |
| Valuation Updated every 24 hours for public companies | - | $451.20B | $25.38B | $1.88B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
York NPS vs. Competitors
Compared to its competitors, York's NPS is rated right above JPMorgan Chase & Co, and is preceded by Mitchell.
| COMPANY | NPS Score | |
|---|---|---|
 | Align Networks | 100 |
 | Wilmington Trust | 50 |
 | Mitchell | 50 |
| York | 50 |
| JPMorgan Chase & Co | 31 |
| State Street | 6 |
| CorVel | -54 |
York Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of York users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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York Customer Loyalty vs. Competitors
Compared to its competitors, York's Customer Loyalty score is rated right above JPMorgan Chase & Co, and is preceded by Mitchell.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Align Networks | 100% |
| Wilmington Trust | 100% |
| Mitchell | 100% |
| York | 100% |
| JPMorgan Chase & Co | 83% |
| State Street | 67% |
| CorVel | 55% |
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York Product Quality
5/5
York has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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York Product Information
York’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://york.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
York Product Quality vs. Competitors
Compared to its competitors, York's Product Quality score is rated right above Wilmington Trust, and is preceded by Align Networks.
| COMPANY | Product Quality Score | |
|---|---|---|
| Align Networks | 5/5 |
| York | 5/5 |
| Wilmington Trust | 4.5/5 |
| Mitchell | 4.5/5 |
| JPMorgan Chase & Co | 4/5 |
| State Street | 3.2/5 |
| CorVel | 2/5 |
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York Pricing
York ROI & Value For Money
1.5/5
York has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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York Pricing vs. Competitors
Compared to its competitors, York's ROI score is rated right below CorVel.
| COMPANY | Pricing Score | |
|---|---|---|
| Align Networks | 5/5 |
| Wilmington Trust | 4.5/5 |
| Mitchell | 4.5/5 |
| JPMorgan Chase & Co | 3.9/5 |
| State Street | 3.3/5 |
| CorVel | 2.1/5 |
| York | 1.5/5 |
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York Customer Satisfaction (CSAT)
York Customer Satisfaction (CSAT) Score
100 / 100
York has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
York Customer Satisfaction vs. Competitors
Compared to its competitors, York's Customer Satisfaction score is rated right above JPMorgan Chase & Co, and is preceded by Mitchell.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Align Networks | 100% |
| Wilmington Trust | 100% |
| Mitchell | 100% |
| York | 100% |
| JPMorgan Chase & Co | 77% |
| State Street | 72% |
| CorVel | 27% |
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York Customer Service
5/5
York has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About York's Customer Service
Address
Johnson Controls, Inc., 5757 N. Green Bay Ave., P.O. Box 591, Milwaukee, WI 53201
Website
http://york.com
Phone Number
82 2 548 2114
York Customer Service vs. Competitors
Compared to its competitors, York's Customer Service score is rated right above Mitchell, and is preceded by Align Networks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Align Networks | 5/5 |
| York | 5/5 |
| Mitchell | 4.5/5 |
| Wilmington Trust | 4/5 |
| JPMorgan Chase & Co | 4/5 |
| State Street | 3.4/5 |
| CorVel | 2/5 |
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York as an Employer
3.8/5
York has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
York scored a 50 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of York would recommend the brand to a friend. ENPS measures how likely York employees would recommend working at York to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
