100
NPS
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CastBox
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About CastBox's Brand
Castbox is an award-winning global podcast platform that enables anyone to easily find, access, create and enjoy spoken audio content. Among its major competitors, CastBox is ranked in 1st place for NPS while Spotify is 2nd, and Apple is 3rd.Their current valuation is $90.00M
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
CastBox Ranking
- #1 / 4 of its competitors
CastBox NPS
CastBox's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether CastBox's customers would recommend using the product based on a scale of -100 to 100.
CastBox Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
CastBox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
How Other Brands Compare
CastBox is ranked first for NPS among its competitors. Spotify and Apple come in second and third, with Univision coming in at #4. Among those competitors, it is the lowest valued company behind Apple.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CastBox Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CastBox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CastBox Customer Loyalty vs. Competitors
Compared to its competitors, CastBox's Customer Loyalty score is rated right above Spotify.
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CastBox Product Quality
4/5
CastBox has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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CastBox Product Information
CastBox’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://castbox.fm/
- Company Size
- 51-200 Employees
Industry
Tech
CastBox Product Quality vs. Competitors
Compared to its competitors, CastBox's Product Quality score is rated right above Univision, and is preceded by Spotify.
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CastBox Pricing
CastBox ROI & Value For Money
4.5/5
CastBox has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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CastBox Pricing vs. Competitors
Compared to its competitors, CastBox's ROI score is rated right above Spotify.
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VS
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CastBox Customer Satisfaction (CSAT)
CastBox Customer Satisfaction (CSAT) Score
100 / 100
CastBox has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CastBox Customer Satisfaction vs. Competitors
Compared to its competitors, CastBox's Customer Satisfaction score is rated right above Spotify.
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CastBox Customer Service
4.5/5
CastBox has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About CastBox's Customer Service
Address
824 San Antonio Road, Palo Alto, CA 94303
Website
https://castbox.fm/
Phone Number
650-229-3278
CastBox Customer Service vs. Competitors
Compared to its competitors, CastBox's Customer Service score is rated right above Apple.
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