-7
NPS
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Cathay Bank
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About Cathay Bank's Brand
Cathay General provides commercial banking products and services for individuals and professionals. Among its major competitors, Cathay Bank is ranked in 3rd place for NPS while Wells Fargo is 1st, and Bank of America is 2nd.
Brand at a Glance
80%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Cathay Bank Ranking
- #3 / 4 of its competitors
Cathay Bank NPS
Cathay Bank's Net Promoter Score (NPS) is a -7 with 39% Promoters, 15% Passives, and 46% Detractors. Net Promoter Score tracks whether Cathay Bank's customers would recommend using the product based on a scale of -100 to 100.
Cathay Bank Overall NPS
| 39% | Promoters |
|---|---|
| 15% | Passives |
| 46% | Detractors |
Cathay Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -16 | Oct 2022 | -16 |
Jan 2023 -8 | Jan 2023 | -8 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2023 0 | Apr 2023 | 0 |
Jun 2023 -6 | Jun 2023 | -6 |
Oct 2023 -10 | Oct 2023 | -10 |
Nov 2023 -14 | Nov 2023 | -14 |
Mar 2024 -4 | Mar 2024 | -4 |
May 2024 -9 | May 2024 | -9 |
Jun 2024 -12 | Jun 2024 | -12 |
Aug 2024 -11 | Aug 2024 | -11 |
Oct 2024 -7 | Oct 2024 | -7 |
How Other Brands Compare
Cathay Bank is ranked third for NPS among its competitors. Wells Fargo and Bank of America come in first and second, with Bank of the West coming in at #4.
Cathay Bank |  Wells Fargo |  Bank of America |  Bank of the West | |
| Global Ranking | #- | #139 | #152 | #- |
| NPS | -7 | 7 | 2 | -49 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $156.41B | $298.80B | $73.34B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cathay Bank NPS by Gender
Cathay Bank's NPS was rated 33 by Female customers on Comparably.
Female
33
Cathay Bank's NPS was rated 33 by Female customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
Male
N/A
Cathay Bank's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Cathay Bank NPS by Ethnicity
Cathay Bank's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Cathay Bank NPS by Usage
Cathay Bank's NPS was rated 50 points by customers who have used Cathay Bank's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 50 | 1 to 2 Years | 50 |
Cathay Bank NPS vs. Competitors
Compared to its competitors, Cathay Bank's NPS is rated right above Capital One, and is preceded by Bank of America.
| COMPANY | NPS Score | |
|---|---|---|
| Wells Fargo | 7 |
| Bank of America | 2 |
| Cathay Bank | -7 |
 | Capital One | -41 |
| Bank of the West | -49 |
Cathay Bank Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Cathay Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cathay Bank Customer Loyalty Score by Gender
Cathay Bank's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Cathay Bank Customer Loyalty Score by Ethnicity
Cathay Bank's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cathay Bank.
100
out of 100
Asian or Pacific Islander
Cathay Bank Customer Loyalty Score by Usage
Cathay Bank's Customer Loyalty score was rated 100% by customers who have used Cathay Bank's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cathay Bank Customer Loyalty Score by Industry
Cathay Bank's Customer Loyalty score was rated 100% by Accounting industry customers.
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Cathay Bank Customer Loyalty vs. Competitors
Compared to its competitors, Cathay Bank's Customer Loyalty score is rated right above Capital One, and is preceded by Bank of America.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bank of America | 80% |
| Cathay Bank | 80% |
| Capital One | 79% |
| Wells Fargo | 71% |
| Bank of the West | 70% |
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Cathay Bank Product Quality
3.7/5
Cathay Bank has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Cathay Bank Product Information
Cathay Bank’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Cathay Bank's product the highest.
- Website
- https://www.cathaybank.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Banking
FinTech
Quick Insights into Cathay Bank Product Quality
Cathay Bank's Product Quality score was rated highest by customers from the Accounting industry.
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Ranked Cathay Bank Product Quality the Highest
Cathay Bank Product Quality Score by Gender
Cathay Bank's Product Quality score was rated 4.5 by Female customers on Comparably.
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Female
4.5/5
Male
N/A
Cathay Bank Product Quality Score by Ethnicity
Cathay Bank's Product Quality score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cathay Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Cathay Bank Product Quality Score by Usage
Cathay Bank's Product Quality score was rated 4.5 stars by customers who have used Cathay Bank's products/services for 1 to 2 Years.
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Cathay Bank Product Quality Score by Industry
Cathay Bank's Product Quality score was rated 4.7 stars by Accounting industry customers.
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Cathay Bank Product Quality vs. Competitors
Compared to its competitors, Cathay Bank's Product Quality score is rated right above Bank of America.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cathay Bank | 3.7/5 |
| Bank of America | 3.5/5 |
| Wells Fargo | 3.4/5 |
| Capital One | 2.3/5 |
| Bank of the West | 2.2/5 |
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Cathay Bank Pricing
Cathay Bank ROI & Value For Money
3.7/5
Cathay Bank has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Cathay Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Cathay Bank ROI
Cathay Bank's ROI score was rated highest by Female customers.
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Ranked Cathay Bank ROI the Highest
Cathay Bank ROI Score by Gender
Cathay Bank's ROI score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
Cathay Bank ROI Score by Ethnicity
Cathay Bank's ROI score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cathay Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Cathay Bank ROI Score by Usage
Cathay Bank's ROI score was rated 4.4 stars by customers who have used Cathay Bank's products/services for 1 to 2 Years.
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Cathay Bank ROI Score by Industry
Cathay Bank's ROI score was rated 4.5 stars by Accounting industry customers.
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Cathay Bank Pricing vs. Competitors
Compared to its competitors, Cathay Bank's ROI score is rated right above Wells Fargo.
| COMPANY | Pricing Score | |
|---|---|---|
| Cathay Bank | 3.7/5 |
| Wells Fargo | 3.4/5 |
| Bank of America | 3.3/5 |
| Capital One | 2.1/5 |
| Bank of the West | 2.1/5 |
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Cathay Bank Customer Satisfaction (CSAT)
Cathay Bank Customer Satisfaction (CSAT) Score
64 / 100
Cathay Bank has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
17%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
6%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cathay Bank Customer Satisfaction
Cathay Bank's Customer Satisfaction score was rated highest by customers who have used Cathay Bank's products/services for 1 to 2 Years.
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Ranked Cathay Bank Customer Satisfaction the Highest
Cathay Bank Customer Satisfaction Score by Gender
Cathay Bank's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Cathay Bank Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Cathay Bank's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cathay Bank.
100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Cathay Bank Customer Satisfaction Score by Usage
Cathay Bank's Customer Satisfaction score was rated 100 points by customers who have used Cathay Bank's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Cathay Bank Customer Satisfaction Score by Industry
Cathay Bank's Customer Satisfaction score was rated 100 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Cathay Bank Customer Satisfaction Score by Industry",
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"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
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}Cathay Bank Customer Satisfaction vs. Competitors
Compared to its competitors, Cathay Bank's Customer Satisfaction score is rated right above Wells Fargo, and is preceded by Bank of America.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bank of America | 70% |
| Cathay Bank | 65% |
| Wells Fargo | 60% |
| Bank of the West | 32% |
| Capital One | 14% |
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Cathay Bank Customer Service
3.9/5
Cathay Bank has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Cathay Bank's Customer Service
Address
Los Angeles, CA
Website
https://www.cathaybank.com/
Quick Insights into Cathay Bank Customer Service
Cathay Bank's Customer Service score was rated highest by customers from the Accounting industry.
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Ranked Cathay Bank Customer Service the Highest
Cathay Bank Customer Service Score by Gender
Cathay Bank's Customer Service score was rated 4.4 by Female customers on Comparably.
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Female
4.4/5
Male
N/A
Cathay Bank Customer Service Score by Ethnicity
Cathay Bank's Customer Service score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cathay Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Cathay Bank Customer Service Score by Usage
Cathay Bank's Customer Service score was rated 4.1 stars by customers who have used Cathay Bank's products/services for 1 to 2 Years.
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Cathay Bank Customer Service Score by Industry
Cathay Bank's Customer Service score was rated 4.5 stars by Accounting industry customers.
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Cathay Bank Customer Service vs. Competitors
Compared to its competitors, Cathay Bank's Customer Service score is rated right above Wells Fargo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cathay Bank | 3.9/5 |
| Wells Fargo | 3.5/5 |
| Bank of America | 3.4/5 |
| Bank of the West | 2.2/5 |
| Capital One | 2/5 |
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Cathay Bank as an Employer
3.9/5
Cathay Bank has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Cathay Bank scored a -7 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Cathay Bank would recommend the brand to a friend. ENPS measures how likely Cathay Bank employees would recommend working at Cathay Bank to a friend.
Net Promoter Score
-7
NPS Score
| 39% | Promoters |
|---|---|
| 15% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 50% | Promoters |
|---|---|
| 15% | Passive |
| 35% | Detractors |
