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NPS
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Celergo
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About Celergo's Brand
Celergo offers global payroll services and provides companies with solutions to meet their global payroll requirements. Among its major competitors, Celergo is ranked in 3rd place for NPS while CloudPay is 1st, and beqom is 2nd.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
3.2/5
Pricing
3.7/5
Customer Service
Celergo Ranking
- #3 / 4 of its competitors
Celergo NPS
Celergo's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Celergo's customers would recommend using the product based on a scale of -100 to 100.
Celergo Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Celergo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
How Other Brands Compare
Celergo is ranked third for NPS among its competitors. CloudPay and beqom come in first and second, with Paychex coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Celergo Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Celergo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Celergo Customer Loyalty vs. Competitors
Compared to its competitors, Celergo's Customer Loyalty score is rated right above Net@Work, and is preceded by beqom.
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Celergo Product Quality
2.7/5
Celergo has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Celergo Product Information
Celergo’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.celergo.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Consumer Services
Enterprise
Government & Legal
SaaS
Celergo Product Quality vs. Competitors
Compared to its competitors, Celergo's Product Quality score is rated right above Net@Work, and is preceded by Paychex.
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Celergo Pricing
Celergo ROI & Value For Money
3.2/5
Celergo has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Celergo Pricing vs. Competitors
Compared to its competitors, Celergo's ROI score is rated right above Paychex, and is preceded by beqom.
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Celergo Customer Satisfaction (CSAT)
Celergo Customer Satisfaction (CSAT) Score
50 / 100
Celergo has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Celergo Customer Satisfaction vs. Competitors
Compared to its competitors, Celergo's Customer Satisfaction score is rated right above Paychex, and is preceded by beqom.
Unlock Celergo Customer Satisfaction vs. Competitors Data
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Celergo Customer Service
3.7/5
Celergo has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Celergo's Customer Service
Address
750 Estate Drive Suite 110, Deerfield, IL
Website
http://www.celergo.com
Phone Number
847-512-2600
Celergo Customer Service vs. Competitors
Compared to its competitors, Celergo's Customer Service score is rated right above beqom.
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