23
NPS
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CGI
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About CGI's Brand
CGI is one of the largest IT and business consulting firms in the world with over 90,000 members. Serving clients since 1976, we help governments and iconic brands solve business challenges with technology solutions in the areas of digital transformation, advanced analytics, intelligent automation, cloud and IT modernization and sustainability. Among its major competitors, CGI is ranked in 2nd place for NPS while Deloitte (US) is 1st, and Accenture is 3rd.
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
CGI Ranking
- #2 / 4 of its competitors
CGI NPS
CGI's Net Promoter Score (NPS) is a 23 with 52% Promoters, 19% Passives, and 29% Detractors. Net Promoter Score tracks whether CGI's customers would recommend using the product based on a scale of -100 to 100.
CGI Overall NPS
| 52% | Promoters |
|---|---|
| 19% | Passives |
| 29% | Detractors |
CGI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 23 | May 2023 | 23 |
Jun 2023 25 | Jun 2023 | 25 |
Jul 2023 25 | Jul 2023 | 25 |
Aug 2023 25 | Aug 2023 | 25 |
Nov 2023 24 | Nov 2023 | 24 |
Apr 2024 26 | Apr 2024 | 26 |
Jul 2024 26 | Jul 2024 | 26 |
Sep 2024 26 | Sep 2024 | 26 |
Jan 2025 26 | Jan 2025 | 26 |
Feb 2025 24 | Feb 2025 | 24 |
Aug 2025 23 | Aug 2025 | 23 |
Dec 2025 23 | Dec 2025 | 23 |
How Other Brands Compare
CGI is ranked second for NPS among its competitors. Deloitte (US) and Accenture come in first and third, with Leidos coming in at #4.
CGI |  Accenture |  Deloitte (US) |  Leidos | |
| Global Ranking | #- | #124 | #154 | #- |
| NPS | 23 | 20 | 27 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $4.87B | $13.70B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CGI NPS by Gender
Female customers rated CGI's NPS 27 points higher than Male customers.
Male
23
CGI's NPS was rated 23 by Male customers on Comparably.
46%
Promoters
31%
Passives
23%
Detractors
Female
50
CGI's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
CGI NPS by Ethnicity
CGI's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 83 | Caucasian | 83 |
African American/Black -34 | African American/Black | -34 |
Other 67 | Other | 67 |
CGI NPS by Age
CGI's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
CGI NPS by Usage
CGI's NPS was rated the highest by customers who have used CGI's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
CGI NPS vs. Competitors
Compared to its competitors, CGI's NPS is rated right above Accenture, and is preceded by Deloitte (US).
| COMPANY | NPS Score | |
|---|---|---|
| Deloitte (US) | 27 |
| CGI | 23 |
| Accenture | 20 |
| Leidos | 11 |
CGI Customer Reviews
Out of the 3 CGI customer reviews 3 were positive and 0 were constructive. CGI customer reviews reflect that all customers have a favorable experience using the products/services of the company.
CGI Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of CGI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CGI Customer Loyalty Score by Gender
Female customers rated CGI's Customer Loyalty score 7% higher than Male customers.
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Male
93%
Yes
Female
100%
Yes
CGI Customer Loyalty Score by Ethnicity
CGI's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
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100
out of 100
Caucasian
70
out of 100
African American/Black
100
out of 100
Other
CGI Customer Loyalty Score by Age
CGI's Customer Loyalty score was rated 100% by customers ages 31-35 and customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
51-55 100% | 51-55 | 100% |
CGI Customer Loyalty Score by Usage
CGI's Customer Loyalty score was rated the highest by customers who have used CGI's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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CGI Customer Loyalty vs. Competitors
Compared to its competitors, CGI's Customer Loyalty score is rated right above Leidos.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CGI | 81% |
| Leidos | 78% |
| Deloitte (US) | 72% |
| Accenture | 71% |
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CGI Product Quality
3.9/5
CGI has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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CGI Product Information
CGI’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://cgi.com
- Company Size
- 10,000+ Employees
Industry
Tech
AI, Big Data and Analytics
Business Services
Government & Legal
Quick Insights into CGI Product Quality
CGI's Product Quality score was rated highest by Female customers, and rated lowest by African American/Black customers.
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Ranked CGI Product Quality the Highest
Ranked CGI Product Quality the Lowest
CGI Product Quality Score by Gender
Female customers rated CGI's Product Quality score 1.2 stars higher than Male customers.
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Male
3.8/5
Female
5/5
CGI Product Quality Score by Ethnicity
CGI's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 5 | Other | 5 |
CGI Product Quality Score by Age
CGI's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.4 | 31-35 | 4.4 |
51-55 3.8 | 51-55 | 3.8 |
CGI Product Quality Score by Usage
CGI's Product Quality score was rated the highest by customers who have used CGI's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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CGI Product Quality vs. Competitors
Compared to its competitors, CGI's Product Quality score is rated right above Accenture, and is preceded by Deloitte (US).
| COMPANY | Product Quality Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| CGI | 3.9/5 |
| Accenture | 3.7/5 |
| Leidos | 3.6/5 |
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CGI Pricing
CGI ROI & Value For Money
3.9/5
CGI has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into CGI ROI
CGI's ROI score was rated highest by Caucasian customers, and rated lowest by African American/Black customers.
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Ranked CGI ROI the Highest
Ranked CGI ROI the Lowest
CGI ROI Score by Gender
Female customers rated CGI's ROI score 0.4 stars higher than Male customers.
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Male
3.6/5
Female
4/5
CGI ROI Score by Ethnicity
CGI's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CGI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
African American/Black 2.8 | African American/Black | 2.8 |
Other 4.1 | Other | 4.1 |
CGI ROI Score by Age
CGI's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CGI.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.4 | 31-35 | 3.4 |
51-55 3.6 | 51-55 | 3.6 |
CGI ROI Score by Usage
CGI's ROI score was rated the highest by customers who have used CGI's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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CGI Pricing vs. Competitors
Compared to its competitors, CGI's ROI score is rated right above Accenture, and is preceded by Deloitte (US).
| COMPANY | Pricing Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| CGI | 3.9/5 |
| Accenture | 3.6/5 |
| Leidos | 3.5/5 |
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CGI Customer Satisfaction (CSAT)
CGI Customer Satisfaction (CSAT) Score
70 / 100
CGI has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
32%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
6%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CGI Customer Satisfaction
CGI's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by African American/Black customers.
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Ranked CGI Customer Satisfaction the Highest
Ranked CGI Customer Satisfaction the Lowest
CGI Customer Satisfaction Score by Gender
CGI's Customer Satisfaction score was rated 90 by Male customers on Comparably.
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90 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 10% |
CGI Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CGI's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
CGI's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
CGI's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CGI Customer Satisfaction Score by Age
CGI's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
CGI Customer Satisfaction Score by Usage
CGI's Customer Satisfaction score was rated the highest by customers who have used CGI's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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CGI Customer Satisfaction vs. Competitors
Compared to its competitors, CGI's Customer Satisfaction score is rated right below Deloitte (US).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Leidos | 78% |
| Accenture | 75% |
| Deloitte (US) | 73% |
| CGI | 70% |
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CGI Customer Service
4.1/5
CGI has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About CGI's Customer Service
Address
11325 Random Hills Rd, Fairfax, VA 22030
Website
https://cgi.com
CGI's Social Links
Quick Insights into CGI Customer Service
CGI's Customer Service score was rated highest by Female customers, and rated lowest by African American/Black customers.
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Ranked CGI Customer Service the Highest
Ranked CGI Customer Service the Lowest
CGI Customer Service Score by Gender
Female customers rated CGI's Customer Service score 1.4 stars higher than Male customers.
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Male
3.6/5
Female
5/5
CGI Customer Service Score by Ethnicity
CGI's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CGI.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 2.8 | African American/Black | 2.8 |
Other 4.5 | Other | 4.5 |
CGI Customer Service Score by Age
CGI's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.2 | 31-35 | 4.2 |
51-55 3.6 | 51-55 | 3.6 |
CGI Customer Service Score by Usage
CGI's Customer Service score was rated the highest by customers who have used CGI's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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CGI Customer Service vs. Competitors
Compared to its competitors, CGI's Customer Service score is rated right above Deloitte (US).
| COMPANY | Customer Service Score | |
|---|---|---|
| CGI | 4.1/5 |
| Deloitte (US) | 3.9/5 |
| Accenture | 3.8/5 |
| Leidos | 3.6/5 |
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CGI as an Employer
4.1/5
CGI has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
CGI scored a 23 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of CGI would recommend the brand to a friend. ENPS measures how likely CGI employees would recommend working at CGI to a friend.
Net Promoter Score
23
NPS Score
| 52% | Promoters |
|---|---|
| 19% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
