ChargePoint NPS & Customer Reviews

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ChargePoint

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ChargePoint

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About ChargePoint's Brand

ChargePoint is an electric vehicle infrastructure firm that offers EV charging network and services for individuals and businesses. Among its major competitors, ChargePoint is ranked in 5th place for NPS while POD Point is 1st, and Tesla is 2nd. Overall, ChargePoint has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $1.50B

Brand at a Glance

44%

Customer Loyalty

2.8/5

Product Quality

2.8/5

Pricing

2.9/5

Customer Service

ChargePoint CMO

Colleen Jansen

Colleen Jansen serves as the Chief Marketing Officer of ChargePoint, Inc.. Colleen started at ChargePoint, Inc. in Jul of 2016. Colleen currently resides in the San Francisco Bay Area.

ChargePoint Ranking

^#3 / 4 of its competitors

ChargePoint NPS

ChargePoint's Net Promoter Score (NPS) is a -7 with 37% Promoters, 19% Passives, and 44% Detractors. Net Promoter Score tracks whether ChargePoint's customers would recommend using the product based on a scale of -100 to 100.

ChargePoint Overall NPS

-7

NPS

37%	Promoters
19%	Passives
44%	Detractors

ChargePoint NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2022 0	Mar 2022	0
Jun 2022 33	Jun 2022	33
May 2023 40	May 2023	40
Jun 2023 49	Jun 2023	49
Jul 2023 13	Jul 2023	13
Aug 2023 22	Aug 2023	22
Oct 2023 20	Oct 2023	20
Nov 2023 9	Nov 2023	9
Dec 2023 -8	Dec 2023	-8
Feb 2024 -1	Feb 2024	-1
May 2024 0	May 2024	0
May 2025 -7	May 2025	-7

How Other Brands Compare

ChargePoint is ranked third for NPS among its competitors. Tesla and AeroVironment come in first and second, with FreeWire Technologies coming in at #4. Among those competitors, it is the third most valued company behind Tesla.

	ChargePoint	Tesla	AeroVironment	FreeWire Technologies
Global Ranking	#-	#32	#-	#-
NPS	-7	29	20	-
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	-
Valuation Updated every 24 hours for public companies	$1.50B	$635.18B	$2.95B	$100.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

ChargePoint NPS by Ethnicity

ChargePoint's NPS was rated -34 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -34	Caucasian	-34

ChargePoint NPS vs. Competitors

Compared to its competitors, ChargePoint's NPS is rated right below SemaConnect.

COMPANY		NPS Score
	POD Point	100
	Tesla	29
	AeroVironment	20
	EV Connect	0
	FreeWire Technologies	N/A
	SemaConnect	N/A
	ChargePoint	-7

ChargePoint Customer Reviews

ChargePoint Customer Loyalty

44%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

44% of ChargePoint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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44%

56%

ChargePoint Customer Loyalty Score by Ethnicity

ChargePoint's Customer Loyalty score was rated 10% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

ChargePoint Customer Loyalty Score by Industry

ChargePoint's Customer Loyalty score was rated 10% by Tech industry customers.

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Tech	10%

ChargePoint Customer Loyalty vs. Competitors

Compared to its competitors, ChargePoint's Customer Loyalty score is rated right above FreeWire Technologies, and is preceded by EV Connect.

COMPANY		Customer Loyalty Score
	POD Point	100%
	Tesla	77%
	AeroVironment	60%
	EV Connect	55%
	ChargePoint	44%
	FreeWire Technologies	N/A
	SemaConnect	N/A

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ChargePoint Product Quality

2.8/5

ChargePoint has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.

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ChargePoint Product Information

ChargePoint’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ChargePoint's product the highest.

Website: http://www.chargepoint.com/

Company Size: 201-500 Employees

Industry

Tech

Hardware and Devices

Quick Insights into ChargePoint Product Quality

ChargePoint's Product Quality score was rated highest by Caucasian customers.

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Ranked ChargePoint Product Quality the Highest

Caucasian	2
Tech	2

ChargePoint Product Quality Score by Ethnicity

ChargePoint's Product Quality score was rated 2 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2	Caucasian	2

ChargePoint Product Quality Score by Industry

ChargePoint's Product Quality score was rated 2 stars by Tech industry customers.

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Tech	2

ChargePoint Product Quality vs. Competitors

Compared to its competitors, ChargePoint's Product Quality score is rated right above FreeWire Technologies, and is preceded by AeroVironment.

COMPANY		Product Quality Score
	POD Point	5/5
	EV Connect	4/5
	Tesla	3.9/5
	AeroVironment	3.4/5
	ChargePoint	2.8/5
	FreeWire Technologies	N/A
	SemaConnect	N/A

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ChargePoint Pricing

ChargePoint ROI & Value For Money

2.8/5

ChargePoint has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.

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ChargePoint Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into ChargePoint ROI

ChargePoint's ROI score was rated highest by Caucasian customers.

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Ranked ChargePoint ROI the Highest

Caucasian	2.3
Tech	2.3

ChargePoint ROI Score by Ethnicity

ChargePoint's ROI score was rated 2.3 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.3	Caucasian	2.3

ChargePoint ROI Score by Industry

ChargePoint's ROI score was rated 2.3 stars by Tech industry customers.

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Tech	2.3

ChargePoint Pricing vs. Competitors

Compared to its competitors, ChargePoint's ROI score is rated right above FreeWire Technologies, and is preceded by AeroVironment.

COMPANY		Pricing Score
	POD Point	5/5
	Tesla	3.9/5
	EV Connect	3.5/5
	AeroVironment	2.8/5
	ChargePoint	2.8/5
	FreeWire Technologies	N/A
	SemaConnect	N/A

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ChargePoint Customer Satisfaction (CSAT)

ChargePoint Customer Satisfaction (CSAT) Score

55 / 100

ChargePoint has an overall Customer Satisfaction score of 55 rated by its users and customers.

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Very Satisfied	28%
Satisfied	27%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	9%
Very Dissatisfied	27%

Very Satisfied

28%

Satisfied

27%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

27%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into ChargePoint Customer Satisfaction

ChargePoint's Customer Satisfaction score was rated highest by Caucasian customers.

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Ranked ChargePoint Customer Satisfaction the Highest

Caucasian	34%
Tech	34%

ChargePoint Customer Satisfaction Score by Ethnicity

Caucasian
34%

CSAT according to Caucasian

ChargePoint's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.

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34 / 100

Very Satisfied	34%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	33%

Very Satisfied

34%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

33%

ChargePoint Customer Satisfaction Score by Industry

ChargePoint's Customer Satisfaction score was rated 34 points by Tech industry customers.

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Tech	34

ChargePoint Customer Satisfaction vs. Competitors

Compared to its competitors, ChargePoint's Customer Satisfaction score is rated right above AeroVironment, and is preceded by Tesla.

COMPANY		Customer Satisfaction (CSAT) Score
	EV Connect	100%
	Tesla	74%
	ChargePoint	54%
	AeroVironment	33%
	POD Point	0%
	FreeWire Technologies	0%
	SemaConnect	0%

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ChargePoint Customer Service

2.9/5

ChargePoint has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

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About ChargePoint's Customer Service

Address

Campbell, CA

Website

http://www.chargepoint.com/

Quick Insights into ChargePoint Customer Service

ChargePoint's Customer Service score was rated highest by Caucasian customers.

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Ranked ChargePoint Customer Service the Highest

Caucasian	2.3
Tech	2.3

ChargePoint Customer Service Score by Ethnicity

ChargePoint's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.3	Caucasian	2.3

ChargePoint Customer Service Score by Industry

ChargePoint's Customer Service score was rated 2.3 stars by Tech industry customers.

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Tech	2.3

ChargePoint Customer Service vs. Competitors

Compared to its competitors, ChargePoint's Customer Service score is rated right above FreeWire Technologies, and is preceded by AeroVironment.

COMPANY		Customer Service Score
	POD Point	5/5
	EV Connect	4/5
	Tesla	3.8/5
	AeroVironment	3.2/5
	ChargePoint	2.9/5
	FreeWire Technologies	N/A
	SemaConnect	N/A

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ChargePoint as an Employer

2.4/5

ChargePoint has a 2.4/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of ChargePoint

Pasquale Romano

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

ChargePoint scored a -7 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of ChargePoint would recommend the brand to a friend. ENPS measures how likely ChargePoint employees would recommend working at ChargePoint to a friend.

Net Promoter Score

-7

NPS Score

37%	Promoters
19%	Passive
44%	Detractors

Employee Net Promoter Score

-30

eNPS Score

30%	Promoters
10%	Passive
60%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail