-44
NPS
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Charlotte Russe
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About Charlotte Russe's Brand
Charlotte Russe is a clothing retail chain store in the United States, headquartered in San Diego, California. Among its major competitors, Charlotte Russe is ranked in 5th place for NPS while H & M Hennes & Mauritz is 1st, and American Eagle Outfitters is 2nd.
Brand at a Glance
59%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
1.9/5
Customer Service
Charlotte Russe Ranking
- #4 / 4 of its competitors
Charlotte Russe NPS
Charlotte Russe's Net Promoter Score (NPS) is a -44 with 25% Promoters, 6% Passives, and 69% Detractors. Net Promoter Score tracks whether Charlotte Russe's customers would recommend using the product based on a scale of -100 to 100.
Charlotte Russe Overall NPS
| 25% | Promoters |
|---|---|
| 6% | Passives |
| 69% | Detractors |
Charlotte Russe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -49 | Apr 2024 | -49 |
Jun 2024 -47 | Jun 2024 | -47 |
Sep 2024 -47 | Sep 2024 | -47 |
Dec 2024 -49 | Dec 2024 | -49 |
Jan 2025 -49 | Jan 2025 | -49 |
Feb 2025 -49 | Feb 2025 | -49 |
Mar 2025 -47 | Mar 2025 | -47 |
May 2025 -44 | May 2025 | -44 |
Jul 2025 -42 | Jul 2025 | -42 |
Aug 2025 -44 | Aug 2025 | -44 |
Oct 2025 -44 | Oct 2025 | -44 |
Dec 2025 -44 | Dec 2025 | -44 |
How Other Brands Compare
Charlotte Russe is ranked #4 for NPS among its competitors. H & M Hennes & Mauritz and American Eagle Outfitters come in first and second, with Rue21 coming in at third.
Charlotte Russe |  American Eagle Outfitters |  H & M Hennes & Mauritz |  Rue21 | |
| Global Ranking | #- | #25 | #- | #- |
| NPS | -44 | 44 | 100 | 6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $4.15B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Charlotte Russe NPS by Gender
Charlotte Russe's NPS was rated -57 by Female customers on Comparably.
Female
-57
Charlotte Russe's NPS was rated -57 by Female customers on Comparably.
19%
Promoters
5%
Passives
76%
Detractors
Male
N/A
Charlotte Russe's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Charlotte Russe NPS by Ethnicity
Charlotte Russe's NPS was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -66 | Caucasian | -66 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -50 | African American/Black | -50 |
Other -34 | Other | -34 |
Charlotte Russe NPS by Age
Charlotte Russe's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Charlotte Russe NPS by Usage
Charlotte Russe's NPS was rated the highest by customers who have used Charlotte Russe's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
2 to 5 Years -17 | 2 to 5 Years | -17 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -76 | Over 10 Years | -76 |
Charlotte Russe NPS vs. Competitors
Compared to its competitors, Charlotte Russe's NPS is rated right below Forever 21.
| COMPANY | NPS Score | |
|---|---|---|
| H & M Hennes & Mauritz | 100 |
| American Eagle Outfitters | 44 |
| Rue21 | 6 |
 | Forever 21 | -11 |
| Charlotte Russe | -44 |
Charlotte Russe Customer Reviews
Out of the 3 Charlotte Russe customer reviews 3 were positive and 0 were constructive. Charlotte Russe customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Charlotte Russe Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Charlotte Russe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Charlotte Russe Customer Loyalty Score by Gender
Charlotte Russe's Customer Loyalty score was rated 74 by Female customers on Comparably.
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Female
74%
Yes
Male
N/A
Yes
Charlotte Russe Customer Loyalty Score by Ethnicity
Charlotte Russe's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Charlotte Russe.
55
out of 100
Caucasian
100
out of 100
Hispanic or Latino
89
out of 100
African American/Black
40
out of 100
Other
Charlotte Russe Customer Loyalty Score by Age
Charlotte Russe's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 46% | 18-25 | 46% |
26-30 100% | 26-30 | 100% |
31-35 64% | 31-35 | 64% |
46-50 70% | 46-50 | 70% |
51-55 70% | 51-55 | 70% |
Charlotte Russe Customer Loyalty Score by Usage
Charlotte Russe's Customer Loyalty score was rated the highest by customers who have used Charlotte Russe's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Charlotte Russe Customer Loyalty Score by Industry
Charlotte Russe's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Charlotte Russe Customer Loyalty vs. Competitors
Compared to its competitors, Charlotte Russe's Customer Loyalty score is rated right below Forever 21.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| H & M Hennes & Mauritz | 100% |
| American Eagle Outfitters | 87% |
| Rue21 | 77% |
| Forever 21 | 65% |
| Charlotte Russe | 59% |
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Charlotte Russe Product Quality
2.1/5
Charlotte Russe has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Charlotte Russe Product Information
Charlotte Russe’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Charlotte Russe's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Fashion and Beauty
Quick Insights into Charlotte Russe Product Quality
Charlotte Russe's Product Quality score was rated highest by Other customers, and rated lowest by customers from the Tech industry.
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Ranked Charlotte Russe Product Quality the Highest
Ranked Charlotte Russe Product Quality the Lowest
Charlotte Russe Product Quality Score by Gender
Charlotte Russe's Product Quality score was rated 2 by Female customers on Comparably.
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Female
2/5
Male
N/A
Charlotte Russe Product Quality Score by Ethnicity
Charlotte Russe's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Charlotte Russe.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 3.3 | Other | 3.3 |
Charlotte Russe Product Quality Score by Age
Charlotte Russe's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 2 | 26-30 | 2 |
31-35 1.6 | 31-35 | 1.6 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
Charlotte Russe Product Quality Score by Usage
Charlotte Russe's Product Quality score was rated the highest by customers who have used Charlotte Russe's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Charlotte Russe Product Quality Score by Industry
Charlotte Russe's Product Quality score was rated 1.5 stars by both Accounting and Tech industry customers.
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Charlotte Russe Product Quality vs. Competitors
Compared to its competitors, Charlotte Russe's Product Quality score is rated right below Forever 21.
| COMPANY | Product Quality Score | |
|---|---|---|
| American Eagle Outfitters | 4.2/5 |
| H & M Hennes & Mauritz | 3.7/5 |
| Rue21 | 3.5/5 |
| Forever 21 | 3.3/5 |
| Charlotte Russe | 2.1/5 |
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Charlotte Russe Pricing
Charlotte Russe ROI & Value For Money
2.1/5
Charlotte Russe has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Charlotte Russe Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Charlotte Russe.
Quick Insights into Charlotte Russe ROI
Charlotte Russe's ROI score was rated highest by Other customers, and rated lowest by customers from the Tech industry.
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Ranked Charlotte Russe ROI the Highest
Ranked Charlotte Russe ROI the Lowest
Charlotte Russe ROI Score by Gender
Charlotte Russe's ROI score was rated 2.5 by Female customers on Comparably.
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Female
2.5/5
Male
N/A
Charlotte Russe ROI Score by Ethnicity
Charlotte Russe's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Charlotte Russe.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 2.7 | African American/Black | 2.7 |
Other 4 | Other | 4 |
Charlotte Russe ROI Score by Age
Charlotte Russe's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 3 | 26-30 | 3 |
31-35 2.7 | 31-35 | 2.7 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
Charlotte Russe ROI Score by Usage
Charlotte Russe's ROI score was rated the highest by customers who have used Charlotte Russe's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Charlotte Russe ROI Score by Industry
Charlotte Russe's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Charlotte Russe Pricing vs. Competitors
Compared to its competitors, Charlotte Russe's ROI score is rated right below Forever 21.
| COMPANY | Pricing Score | |
|---|---|---|
| H & M Hennes & Mauritz | 4.5/5 |
| American Eagle Outfitters | 3.8/5 |
| Rue21 | 3.3/5 |
| Forever 21 | 3.2/5 |
| Charlotte Russe | 2.1/5 |
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Charlotte Russe Customer Satisfaction (CSAT)
Charlotte Russe Customer Satisfaction (CSAT) Score
47 / 100
Charlotte Russe has an overall Customer Satisfaction score of 47 rated by its users and customers.
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Very Satisfied
26%
Satisfied
21%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Charlotte Russe Customer Satisfaction
Charlotte Russe's Customer Satisfaction score was rated highest by customers who have used Charlotte Russe's products/services for 2 to 5 Years, and rated lowest by customers who have used Charlotte Russe's products/services for Less than 1 Year.
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Ranked Charlotte Russe Customer Satisfaction the Highest
Ranked Charlotte Russe Customer Satisfaction the Lowest
Charlotte Russe Customer Satisfaction Score by Gender
Charlotte Russe's Customer Satisfaction score was rated 33 by Female customers on Comparably.
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33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 59% |
Charlotte Russe Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Charlotte Russe's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to African American/Black
Charlotte Russe's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
Charlotte Russe Customer Satisfaction Score by Age
Charlotte Russe's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 31-35 | 33% |
Charlotte Russe Customer Satisfaction Score by Usage
Charlotte Russe's Customer Satisfaction score was rated the highest by customers who have used Charlotte Russe's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Charlotte Russe Customer Satisfaction vs. Competitors
Compared to its competitors, Charlotte Russe's Customer Satisfaction score is rated right below Forever 21.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| H & M Hennes & Mauritz | 100% |
| American Eagle Outfitters | 82% |
| Rue21 | 63% |
| Forever 21 | 56% |
| Charlotte Russe | 47% |
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Charlotte Russe Customer Service
1.9/5
Charlotte Russe has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Charlotte Russe's Customer Service
Address
San Francisco, CA
Website
http://www.charlotterusse.com/
Phone Number
(858)587-1500
Quick Insights into Charlotte Russe Customer Service
Charlotte Russe's Customer Service score was rated highest by Other customers, and rated lowest by customers from the Tech industry.
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Ranked Charlotte Russe Customer Service the Highest
Ranked Charlotte Russe Customer Service the Lowest
Charlotte Russe Customer Service Score by Gender
Charlotte Russe's Customer Service score was rated 1.9 by Female customers on Comparably.
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Female
1.9/5
Male
N/A
Charlotte Russe Customer Service Score by Ethnicity
Charlotte Russe's Customer Service score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Charlotte Russe.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 3.5 | Other | 3.5 |
Charlotte Russe Customer Service Score by Age
Charlotte Russe's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 2 | 26-30 | 2 |
31-35 2.1 | 31-35 | 2.1 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Charlotte Russe Customer Service Score by Usage
Charlotte Russe's Customer Service score was rated the highest by customers who have used Charlotte Russe's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Charlotte Russe Customer Service Score by Industry
Charlotte Russe's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Charlotte Russe Customer Service vs. Competitors
Compared to its competitors, Charlotte Russe's Customer Service score is rated right below Forever 21.
| COMPANY | Customer Service Score | |
|---|---|---|
| H & M Hennes & Mauritz | 4.5/5 |
| American Eagle Outfitters | 4/5 |
| Rue21 | 3.5/5 |
| Forever 21 | 3.1/5 |
| Charlotte Russe | 1.9/5 |
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Charlotte Russe as an Employer
2.3/5
Charlotte Russe has a 2.3/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Charlotte Russe scored a -44 for Net Promoter Score and a -65 for Employee Net Promoter Score. NPS gauges how likely a customer of Charlotte Russe would recommend the brand to a friend. ENPS measures how likely Charlotte Russe employees would recommend working at Charlotte Russe to a friend.
Net Promoter Score
-44
NPS Score
| 25% | Promoters |
|---|---|
| 6% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
-65
eNPS Score
| 15% | Promoters |
|---|---|
| 5% | Passive |
| 80% | Detractors |
