100
NPS
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Chatmeter
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About Chatmeter's Brand
Chatmeter, the first local brand management platform, helps multi-location businesses and agencies measure and improve their marketing effectiveness. Among its major competitors, Chatmeter is ranked in 1st place for NPS while ReviewPush is 2nd, and ReviewTrackers is 3rd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Chatmeter Ranking
- #1 / 4 of its competitors
Chatmeter NPS
Chatmeter's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Chatmeter's customers would recommend using the product based on a scale of -100 to 100.
Chatmeter Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Chatmeter NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
How Other Brands Compare
Chatmeter is ranked first for NPS among its competitors. Reputation and Yext come in second and third, with MomentFeed coming in at #4.
Chatmeter |  Yext |  Reputation |  MomentFeed | |
| Global Ranking | #- | #634 | #- | #- |
| NPS | 100 | 36 | 39 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.85B | $450.00M | $95.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chatmeter NPS vs. Competitors
Compared to its competitors, Chatmeter's NPS is rated right above ReviewPush.
| COMPANY | NPS Score | |
|---|---|---|
| Chatmeter | 100 |
 | ReviewPush | 67 |
 | ReviewTrackers | 66 |
| Reputation | 39 |
| Yext | 36 |
| MomentFeed | N/A |
Chatmeter Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Chatmeter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chatmeter Customer Loyalty vs. Competitors
Compared to its competitors, Chatmeter's Customer Loyalty score is rated right above Reputation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chatmeter | 100% |
| Reputation | 100% |
| ReviewTrackers | 85% |
| Yext | 76% |
| ReviewPush | N/A |
| MomentFeed | N/A |
Unlock Chatmeter Customer Loyalty vs. Competitors Data
VS
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Chatmeter Product Quality
1.5/5
Chatmeter has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Chatmeter's overall Product Quality score rated by its users and customers.
Chatmeter Product Information
Chatmeter’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.chatmeter.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Enterprise
SaaS
Chatmeter Product Quality vs. Competitors
Compared to its competitors, Chatmeter's Product Quality score is rated right above MomentFeed, and is preceded by Yext .
| COMPANY | Product Quality Score | |
|---|---|---|
| ReviewTrackers | 4.4/5 |
| Reputation | 4.1/5 |
| ReviewPush | 4/5 |
| Yext | 3.9/5 |
| Chatmeter | 1.5/5 |
| MomentFeed | N/A |
Unlock Chatmeter Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Chatmeter Product Quality vs. Competitors data and gain insights into your customers today.
Chatmeter Pricing
Chatmeter ROI & Value For Money
3.5/5
Chatmeter has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Chatmeter's overall ROI score rated by its users and customers.
Chatmeter Pricing vs. Competitors
Compared to its competitors, Chatmeter's ROI score is rated right above MomentFeed, and is preceded by Yext .
| COMPANY | Pricing Score | |
|---|---|---|
| ReviewPush | 5/5 |
| ReviewTrackers | 4.4/5 |
| Reputation | 4/5 |
| Yext | 3.9/5 |
| Chatmeter | 3.5/5 |
| MomentFeed | N/A |
Unlock Chatmeter ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Chatmeter ROI vs. Competitors data and gain insights into your customers today.
Chatmeter Customer Service
4/5
Chatmeter has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Chatmeter's overall Customer Service score rated by its users and customers.
About Chatmeter's Customer Service
Address
225 Broadway Cir, San Diego, CA 92101
Website
http://www.chatmeter.com
Phone Number
6197956262
Chatmeter's Social Links
Chatmeter Customer Service vs. Competitors
Compared to its competitors, Chatmeter's Customer Service score is rated right above Reputation, and is preceded by ReviewTrackers.
| COMPANY | Customer Service Score | |
|---|---|---|
| ReviewPush | 5/5 |
| ReviewTrackers | 4.2/5 |
| Chatmeter | 4/5 |
| Reputation | 3.9/5 |
| Yext | 3.9/5 |
| MomentFeed | N/A |
Unlock Chatmeter Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Chatmeter Customer Service vs. Competitors data and gain insights into your customers today.
Chatmeter as an Employer
4.2/5
Chatmeter has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Chatmeter scored a 100 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of Chatmeter would recommend the brand to a friend. ENPS measures how likely Chatmeter employees would recommend working at Chatmeter to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
32
eNPS Score
| 61% | Promoters |
|---|---|
| 10% | Passive |
| 29% | Detractors |
