66
NPS
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ReviewTrackers
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About ReviewTrackers' Brand
ReviewTrackers is the award-winning review management and customer feedback software that helps businesses transform the customer experience. Among its major competitors, ReviewTrackers is ranked in 3rd place for NPS while Chatmeter is 1st, and ReviewPush is 2nd.Their current valuation is $50.00M
Brand at a Glance
85%
Customer Loyalty
4.4/5
Product Quality
4.4/5
Pricing
4.2/5
Customer Service
ReviewTrackers Ranking
- #1 / 4 of its competitors
ReviewTrackers NPS
ReviewTrackers's Net Promoter Score (NPS) is a 66 with 77% Promoters, 12% Passives, and 11% Detractors. Net Promoter Score tracks whether ReviewTrackers's customers would recommend using the product based on a scale of -100 to 100.
ReviewTrackers Overall NPS
| 77% | Promoters |
|---|---|
| 12% | Passives |
| 11% | Detractors |
ReviewTrackers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 69 | Aug 2020 | 69 |
Nov 2021 70 | Nov 2021 | 70 |
Apr 2022 70 | Apr 2022 | 70 |
May 2022 66 | May 2022 | 66 |
Jan 2023 66 | Jan 2023 | 66 |
Dec 2023 67 | Dec 2023 | 67 |
Dec 2025 66 | Dec 2025 | 66 |
How Other Brands Compare
ReviewTrackers is ranked first for NPS among its competitors. Yext and Podium come in second and third, with Tealium coming in at #4. Among those competitors, it is the lowest valued company behind Yext .
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ReviewTrackers NPS by Usage
ReviewTrackers's NPS was rated the highest by customers who have used ReviewTrackers's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 58 | 1 to 2 Years | 58 |
5 to 10 Years 92 | 5 to 10 Years | 92 |
ReviewTrackers NPS vs. Competitors
Compared to its competitors, ReviewTrackers's NPS is rated right above Yext , and is preceded by ReviewPush.
| COMPANY | NPS Score | |
|---|---|---|
 | Chatmeter | 100 |
 | ReviewPush | 67 |
| ReviewTrackers | 66 |
 | Yext | 36 |
 | CleverTap | 34 |
 | Podium | 28 |
 | Bistro | N/A |
 | Tealium | -1 |
 | Survmetrics | -96 |
ReviewTrackers Customer Reviews
Out of the 2 ReviewTrackers customer reviews 2 were positive and 0 were constructive. ReviewTrackers customer reviews reflect that all customers have a favorable experience using the products/services of the company.
ReviewTrackers Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of ReviewTrackers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ReviewTrackers Customer Loyalty vs. Competitors
Compared to its competitors, ReviewTrackers's Customer Loyalty score is rated right above Tealium, and is preceded by Chatmeter.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chatmeter | 100% |
| ReviewTrackers | 85% |
| Tealium | 83% |
| Yext | 76% |
| CleverTap | 69% |
| Podium | 59% |
| ReviewPush | N/A |
| Survmetrics | N/A |
| Bistro | N/A |
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ReviewTrackers Product Quality
4.4/5
ReviewTrackers has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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ReviewTrackers Product Information
ReviewTrackers serves markets in the United States. ReviewTrackers supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
ReviewTrackers’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Enterprise
SaaS
Languages Supported
English
Product Type
Customer Experience Software
Customer Satisfaction Software
Brand Management Software
Customer Engagement Software
Feedback and Reviews Management Software
Reputation Management Software
Quick Insights into ReviewTrackers Product Quality
ReviewTrackers's Product Quality score was rated highest by customers who have used ReviewTrackers's products/services for Less than 1 Year.
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Ranked ReviewTrackers Product Quality the Highest
ReviewTrackers Product Quality Score by Usage
ReviewTrackers's Product Quality score was rated 4.3 stars by customers who have used ReviewTrackers's products/services for Less than 1 Year.
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ReviewTrackers Product Quality vs. Competitors
Compared to its competitors, ReviewTrackers's Product Quality score is rated right above Survmetrics.
| COMPANY | Product Quality Score | |
|---|---|---|
| ReviewTrackers | 4.4/5 |
| Survmetrics | 4.3/5 |
| ReviewPush | 4/5 |
| CleverTap | 3.9/5 |
| Yext | 3.9/5 |
| Tealium | 3.5/5 |
| Podium | 3.3/5 |
| Chatmeter | 1.5/5 |
| Bistro | N/A |
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ReviewTrackers Pricing
ReviewTrackers ROI & Value For Money
4.4/5
ReviewTrackers has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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ReviewTrackers Pricing Plans
ReviewTrackers has a pricing structure that accommodates small, medium, and large businesses. Starting from $49/month, ReviewTrackers uses a subscription model.
Who Uses ReviewTrackers?
Small Businesses
Medium Businesses
Large Enterprises
ReviewTrackers Pricing vs. Competitors
Compared to its competitors, ReviewTrackers's ROI score is rated right above Yext , and is preceded by ReviewPush.
| COMPANY | Pricing Score | |
|---|---|---|
| ReviewPush | 5/5 |
| ReviewTrackers | 4.4/5 |
| Yext | 3.9/5 |
| CleverTap | 3.8/5 |
| Chatmeter | 3.5/5 |
| Tealium | 3.4/5 |
| Podium | 3.4/5 |
| Survmetrics | 3/5 |
| Bistro | N/A |
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ReviewTrackers Customer Satisfaction (CSAT)
ReviewTrackers Customer Satisfaction (CSAT) Score
83 / 100
ReviewTrackers has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ReviewTrackers Customer Satisfaction vs. Competitors
Compared to its competitors, ReviewTrackers's Customer Satisfaction score is rated right above Yext .
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ReviewTrackers | 83% |
| Yext | 82% |
| CleverTap | 69% |
| Tealium | 67% |
| Podium | 47% |
| Chatmeter | 0% |
| ReviewPush | 0% |
| Survmetrics | 0% |
| Bistro | 0% |
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ReviewTrackers Customer Service
4.2/5
ReviewTrackers has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About ReviewTrackers's Customer Service
Address
1 N State St, Chicago, IL 60602
Website
https://www.reviewtrackers.com/
Phone Number
(866)854-7670
ReviewTrackers's Social Links
ReviewTrackers Customer Service vs. Competitors
Compared to its competitors, ReviewTrackers's Customer Service score is rated right above Chatmeter, and is preceded by ReviewPush.
| COMPANY | Customer Service Score | |
|---|---|---|
| ReviewPush | 5/5 |
| ReviewTrackers | 4.2/5 |
| Chatmeter | 4/5 |
| Yext | 3.9/5 |
| Survmetrics | 3.7/5 |
| CleverTap | 3.7/5 |
| Tealium | 3.7/5 |
| Podium | 3/5 |
| Bistro | N/A |
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ReviewTrackers as an Employer
4.1/5
ReviewTrackers has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
ReviewTrackers scored a 66 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of ReviewTrackers would recommend the brand to a friend. ENPS measures how likely ReviewTrackers employees would recommend working at ReviewTrackers to a friend.
Net Promoter Score
66
NPS Score
| 77% | Promoters |
|---|---|
| 12% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
