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NPS
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Chefs Warehouse
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About Chefs Warehouse's Brand
Gourmet foods and restaurant supply. Large selection of specialty foods from around the world. Among its major competitors, Chefs Warehouse is ranked in 3rd place for NPS while Gordon Food Service is 1st, and US FOODS INC. is 2nd.Their current market cap is $1.27B
Brand at a Glance
82%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.2/5
Customer Service
Chefs Warehouse Ranking
- #3 / 4 of its competitors
Chefs Warehouse NPS
Chefs Warehouse's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether Chefs Warehouse's customers would recommend using the product based on a scale of -100 to 100.
Chefs Warehouse Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
Chefs Warehouse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 9 | Jan 2023 | 9 |
Mar 2023 13 | Mar 2023 | 13 |
Jun 2023 18 | Jun 2023 | 18 |
Jul 2023 14 | Jul 2023 | 14 |
Dec 2023 17 | Dec 2023 | 17 |
Mar 2024 10 | Mar 2024 | 10 |
Apr 2024 9 | Apr 2024 | 9 |
Jul 2024 5 | Jul 2024 | 5 |
Sep 2024 3 | Sep 2024 | 3 |
Oct 2024 1 | Oct 2024 | 1 |
Nov 2024 3 | Nov 2024 | 3 |
Jan 2025 0 | Jan 2025 | 0 |
How Other Brands Compare
Chefs Warehouse is ranked third for NPS among its competitors. Gordon Food Service and US FOODS INC. come in first and second, with Sysco coming in at #4. Among those competitors, it is the lowest valued company behind Sysco.
Chefs Warehouse |  Sysco |  US FOODS INC. |  Gordon Food Service | |
| Global Ranking | #- | #146 | #553 | #- |
| NPS | 0 | -17 | 5 | 29 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $1.27B | $39.81B | $8.05B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chefs Warehouse NPS by Gender
Male customers rated Chefs Warehouse's NPS 53 points higher than Female customers.
Male
25
Chefs Warehouse's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
-28
Chefs Warehouse's NPS was rated -28 by Female customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Chefs Warehouse NPS by Ethnicity
Chefs Warehouse's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 11 | Caucasian | 11 |
Other -34 | Other | -34 |
Chefs Warehouse NPS by Age
Chefs Warehouse's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Chefs Warehouse NPS by Usage
Chefs Warehouse's NPS was rated the highest by customers who have used Chefs Warehouse's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Over 10 Years -34 | Over 10 Years | -34 |
Chefs Warehouse NPS vs. Competitors
Compared to its competitors, Chefs Warehouse's NPS is rated right above Sysco, and is preceded by US FOODS INC..
| COMPANY | NPS Score | |
|---|---|---|
| Gordon Food Service | 29 |
| US FOODS INC. | 5 |
| Chefs Warehouse | 0 |
| Sysco | -17 |
 | Allen Brothers | -50 |
Chefs Warehouse Customer Reviews
Out of the 2 Chefs Warehouse customer reviews 2 were positive and 0 were constructive. Chefs Warehouse customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Chefs Warehouse Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Chefs Warehouse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chefs Warehouse Customer Loyalty Score by Gender
Female customers rated Chefs Warehouse's Customer Loyalty score 22% higher than Male customers.
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Male
78%
Yes
Female
100%
Yes
Chefs Warehouse Customer Loyalty Score by Ethnicity
Chefs Warehouse's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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80
out of 100
Caucasian
100
out of 100
Other
Chefs Warehouse Customer Loyalty Score by Age
Chefs Warehouse's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
51-55 100% | 51-55 | 100% |
Chefs Warehouse Customer Loyalty Score by Usage
Chefs Warehouse's Customer Loyalty score was rated the highest by customers who have used Chefs Warehouse's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Chefs Warehouse Customer Loyalty Score by Industry
Chefs Warehouse's Customer Loyalty score was rated 78% by Hospitality industry customers.
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Chefs Warehouse Customer Loyalty vs. Competitors
Compared to its competitors, Chefs Warehouse's Customer Loyalty score is rated right above Allen Brothers, and is preceded by Gordon Food Service.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gordon Food Service | 83% |
| Chefs Warehouse | 82% |
| Allen Brothers | 80% |
| US FOODS INC. | 76% |
| Sysco | 71% |
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Chefs Warehouse Product Quality
3.4/5
Chefs Warehouse has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Chefs Warehouse Product Information
Chefs Warehouse’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Chefs Warehouse's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Restaurants
Food and Beverages
Quick Insights into Chefs Warehouse Product Quality
Chefs Warehouse's Product Quality score was rated highest by customers who have used Chefs Warehouse's products/services for 5 to 10 Years, and rated lowest by customers who have used Chefs Warehouse's products/services for Over 10 Years.
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Ranked Chefs Warehouse Product Quality the Highest
Ranked Chefs Warehouse Product Quality the Lowest
Chefs Warehouse Product Quality Score by Gender
Male customers rated Chefs Warehouse's Product Quality score 1.1 stars higher than Female customers.
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Male
4.2/5
Female
3.1/5
Chefs Warehouse Product Quality Score by Ethnicity
Chefs Warehouse's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Other 3.3 | Other | 3.3 |
Chefs Warehouse Product Quality Score by Age
Chefs Warehouse's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
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0
1
2
3
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5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
51-55 3.8 | 51-55 | 3.8 |
Chefs Warehouse Product Quality Score by Usage
Chefs Warehouse's Product Quality score was rated the highest by customers who have used Chefs Warehouse's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Chefs Warehouse Product Quality Score by Industry
Chefs Warehouse's Product Quality score was rated 4.4 stars by Hospitality industry customers.
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Chefs Warehouse Product Quality vs. Competitors
Compared to its competitors, Chefs Warehouse's Product Quality score is rated right above Allen Brothers, and is preceded by US FOODS INC..
| COMPANY | Product Quality Score | |
|---|---|---|
| Gordon Food Service | 3.8/5 |
| US FOODS INC. | 3.4/5 |
| Chefs Warehouse | 3.4/5 |
| Allen Brothers | 3.2/5 |
| Sysco | 3/5 |
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Chefs Warehouse Pricing
Chefs Warehouse ROI & Value For Money
3.6/5
Chefs Warehouse has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Chefs Warehouse Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry.
Quick Insights into Chefs Warehouse ROI
Chefs Warehouse's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used Chefs Warehouse's products/services for Over 10 Years.
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Ranked Chefs Warehouse ROI the Highest
Ranked Chefs Warehouse ROI the Lowest
Chefs Warehouse ROI Score by Gender
Male customers rated Chefs Warehouse's ROI score 1.2 stars higher than Female customers.
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Male
4.1/5
Female
2.9/5
Chefs Warehouse ROI Score by Ethnicity
Chefs Warehouse's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Other 3.5 | Other | 3.5 |
Chefs Warehouse ROI Score by Age
Chefs Warehouse's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
51-55 3.5 | 51-55 | 3.5 |
Chefs Warehouse ROI Score by Usage
Chefs Warehouse's ROI score was rated the highest by customers who have used Chefs Warehouse's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Chefs Warehouse ROI Score by Industry
Chefs Warehouse's ROI score was rated 4 stars by Hospitality industry customers.
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Chefs Warehouse Pricing vs. Competitors
Compared to its competitors, Chefs Warehouse's ROI score is rated right above US FOODS INC., and is preceded by Gordon Food Service.
| COMPANY | Pricing Score | |
|---|---|---|
| Gordon Food Service | 3.6/5 |
| Chefs Warehouse | 3.6/5 |
| US FOODS INC. | 3.4/5 |
| Sysco | 3/5 |
| Allen Brothers | 2.8/5 |
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Chefs Warehouse Customer Satisfaction (CSAT)
Chefs Warehouse Customer Satisfaction (CSAT) Score
58 / 100
Chefs Warehouse has an overall Customer Satisfaction score of 58 rated by its users and customers.
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Very Satisfied
34%
Satisfied
24%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
7%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Chefs Warehouse Customer Satisfaction
Chefs Warehouse's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers who have used Chefs Warehouse's products/services for Over 10 Years.
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Ranked Chefs Warehouse Customer Satisfaction the Highest
Ranked Chefs Warehouse Customer Satisfaction the Lowest
Chefs Warehouse Customer Satisfaction Score by Gender
Male customers rated Chefs Warehouse's Customer Satisfaction score 44 points higher than Female customers.
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87 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 37% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
43 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 14% | |
Very Dissatisfied | 14% |
Chefs Warehouse Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Chefs Warehouse's Customer Satisfaction (CSAT) score was rated 89% according to Caucasian users and customers.
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89 / 100
Very Satisfied
45%
Satisfied
44%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
0%
CSAT according to Other
Chefs Warehouse's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Chefs Warehouse Customer Satisfaction Score by Age
Chefs Warehouse's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 66% | |||||||||||||||
| 51-55 | 67% |
Chefs Warehouse Customer Satisfaction Score by Usage
Chefs Warehouse's Customer Satisfaction score was rated the highest by customers who have used Chefs Warehouse's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Chefs Warehouse Customer Satisfaction Score by Industry
Chefs Warehouse's Customer Satisfaction score was rated 75 points by Hospitality industry customers.
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"title": "Chefs Warehouse Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Hospitality",
"groupId": 523,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Chefs Warehouse's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "max",
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}Chefs Warehouse Customer Satisfaction vs. Competitors
Compared to its competitors, Chefs Warehouse's Customer Satisfaction score is rated right above US FOODS INC., and is preceded by Gordon Food Service.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gordon Food Service | 75% |
| Chefs Warehouse | 59% |
| US FOODS INC. | 56% |
| Sysco | 40% |
| Allen Brothers | 30% |
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Chefs Warehouse Customer Service
3.2/5
Chefs Warehouse has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Chefs Warehouse's Customer Service
Address
100 East Ridge Road, Ridgefield, CT 06877
Website
http://www.chefswarehouse.com/
Phone Number
(203) 894-1345
Quick Insights into Chefs Warehouse Customer Service
Chefs Warehouse's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Chefs Warehouse Customer Service the Highest
Ranked Chefs Warehouse Customer Service the Lowest
Chefs Warehouse Customer Service Score by Gender
Male customers rated Chefs Warehouse's Customer Service score 2.4 stars higher than Female customers.
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Male
4.7/5
Female
2.3/5
Chefs Warehouse Customer Service Score by Ethnicity
Chefs Warehouse's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Other 2.5 | Other | 2.5 |
Chefs Warehouse Customer Service Score by Age
Chefs Warehouse's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
20
40
60
80
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| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.3 | 31-35 | 3.3 |
51-55 3.1 | 51-55 | 3.1 |
Chefs Warehouse Customer Service Score by Usage
Chefs Warehouse's Customer Service score was rated the highest by customers who have used Chefs Warehouse's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Chefs Warehouse Customer Service Score by Industry
Chefs Warehouse's Customer Service score was rated 3.7 stars by Hospitality industry customers.
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Chefs Warehouse Customer Service vs. Competitors
Compared to its competitors, Chefs Warehouse's Customer Service score is rated right above US FOODS INC., and is preceded by Gordon Food Service.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gordon Food Service | 3.6/5 |
| Chefs Warehouse | 3.2/5 |
| US FOODS INC. | 3.2/5 |
| Sysco | 3/5 |
| Allen Brothers | 2.3/5 |
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Chefs Warehouse as an Employer
4.2/5
Chefs Warehouse has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Chefs Warehouse scored a 0 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Chefs Warehouse would recommend the brand to a friend. ENPS measures how likely Chefs Warehouse employees would recommend working at Chefs Warehouse to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
