67
NPS
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Chiyoda Corporation
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About Chiyoda Corporation's Brand
Among its major competitors, Chiyoda Corporation is ranked in 2nd place for NPS while Mitsubishi UFJ Financial Group is 1st, and ENI S.p.A. is 3rd.
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Chiyoda Corporation Ranking
- #2 / 4 of its competitors
Chiyoda Corporation NPS
Chiyoda Corporation's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Chiyoda Corporation's customers would recommend using the product based on a scale of -100 to 100.
Chiyoda Corporation Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Chiyoda Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Dec 2022 50 | Dec 2022 | 50 |
Feb 2023 66 | Feb 2023 | 66 |
How Other Brands Compare
Chiyoda Corporation is ranked second for NPS among its competitors. Mitsubishi UFJ Financial Group and ENI S.p.A. come in first and third, with Fluor Corporation coming in at #4.
Chiyoda Corporation |  Fluor Corporation |  Mitsubishi UFJ Financial Group |  ENI S.p.A. | |
| Global Ranking | #- | #937 | #- | #- |
| NPS | 67 | 7 | 100 | 22 |
| Valuation Updated every 24 hours for public companies | - | $4.24B | $74.29B | $45.34B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chiyoda Corporation NPS vs. Competitors
Compared to its competitors, Chiyoda Corporation's NPS is rated right above ENI S.p.A., and is preceded by Mitsubishi UFJ Financial Group.
| COMPANY | NPS Score | |
|---|---|---|
| Mitsubishi UFJ Financial Group | 100 |
| Chiyoda Corporation | 67 |
| ENI S.p.A. | 22 |
 | Mitsui & Co., Ltd. | 18 |
| Fluor Corporation | 7 |
Chiyoda Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Chiyoda Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chiyoda Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Chiyoda Corporation's Customer Loyalty score is rated right above ENI S.p.A..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chiyoda Corporation | 100% |
| ENI S.p.A. | 79% |
| Fluor Corporation | 77% |
| Mitsui & Co., Ltd. | 58% |
| Mitsubishi UFJ Financial Group | N/A |
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Chiyoda Corporation Product Quality
3.8/5
Chiyoda Corporation has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Chiyoda Corporation Product Information
Chiyoda Corporation’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.chiyodacorp.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Oil & Energy
Chiyoda Corporation Product Quality vs. Competitors
Compared to its competitors, Chiyoda Corporation's Product Quality score is rated right above Mitsui & Co., Ltd., and is preceded by Fluor Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mitsubishi UFJ Financial Group | 5/5 |
| ENI S.p.A. | 4/5 |
| Fluor Corporation | 3.8/5 |
| Chiyoda Corporation | 3.8/5 |
| Mitsui & Co., Ltd. | 3.6/5 |
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Chiyoda Corporation Pricing
Chiyoda Corporation ROI & Value For Money
4.2/5
Chiyoda Corporation has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Chiyoda Corporation Pricing vs. Competitors
Compared to its competitors, Chiyoda Corporation's ROI score is rated right above Mitsui & Co., Ltd..
| COMPANY | Pricing Score | |
|---|---|---|
| Chiyoda Corporation | 4.2/5 |
| Mitsui & Co., Ltd. | 4/5 |
| ENI S.p.A. | 3.9/5 |
| Fluor Corporation | 3.6/5 |
| Mitsubishi UFJ Financial Group | N/A |
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Chiyoda Corporation Customer Satisfaction (CSAT)
Chiyoda Corporation Customer Satisfaction (CSAT) Score
100 / 100
Chiyoda Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chiyoda Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Chiyoda Corporation's Customer Satisfaction score is rated right above Fluor Corporation, and is preceded by Mitsubishi UFJ Financial Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mitsubishi UFJ Financial Group | 100% |
| Chiyoda Corporation | 100% |
| Fluor Corporation | 77% |
| ENI S.p.A. | 76% |
| Mitsui & Co., Ltd. | 50% |
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Chiyoda Corporation Customer Service
4.2/5
Chiyoda Corporation has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Chiyoda Corporation's Customer Service
Website
https://www.chiyodacorp.com/
Chiyoda Corporation Customer Service vs. Competitors
Compared to its competitors, Chiyoda Corporation's Customer Service score is rated right above ENI S.p.A..
| COMPANY | Customer Service Score | |
|---|---|---|
| Chiyoda Corporation | 4.2/5 |
| ENI S.p.A. | 4.2/5 |
| Fluor Corporation | 3.8/5 |
| Mitsui & Co., Ltd. | 3.7/5 |
| Mitsubishi UFJ Financial Group | N/A |
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Chiyoda Corporation as an Employer
3.7/5
Chiyoda Corporation has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Chiyoda Corporation scored a 67 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Chiyoda Corporation would recommend the brand to a friend. ENPS measures how likely Chiyoda Corporation employees would recommend working at Chiyoda Corporation to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 40% | Promoters |
|---|---|
| 60% | Passive |
| 0% | Detractors |
