-98
NPS
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Choice Home Warranty
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About Choice Home Warranty's Brand
Choice Home Warranty is a provider of warranty that covers the repair or replacement of breakdowns of home system components & appliances. Among its major competitors, Choice Home Warranty is ranked in 4th place for NPS while AmTrust Financial is 1st, and Travelers is 2nd.
Brand at a Glance
71%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Choice Home Warranty Ranking
- #4 / 4 of its competitors
Choice Home Warranty NPS
Choice Home Warranty's Net Promoter Score (NPS) is a -98 with 1% Promoters, 0% Passives, and 99% Detractors. Net Promoter Score tracks whether Choice Home Warranty's customers would recommend using the product based on a scale of -100 to 100.
Choice Home Warranty Overall NPS
| 1% | Promoters |
|---|---|
| 0% | Passives |
| 99% | Detractors |
Choice Home Warranty NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -99 | Feb 2025 | -99 |
Mar 2025 -99 | Mar 2025 | -99 |
Apr 2025 -99 | Apr 2025 | -99 |
May 2025 -99 | May 2025 | -99 |
Jun 2025 -99 | Jun 2025 | -99 |
Jul 2025 -99 | Jul 2025 | -99 |
Aug 2025 -99 | Aug 2025 | -99 |
Sep 2025 -99 | Sep 2025 | -99 |
Oct 2025 -99 | Oct 2025 | -99 |
Nov 2025 -99 | Nov 2025 | -99 |
Dec 2025 -99 | Dec 2025 | -99 |
Jan 2026 -99 | Jan 2026 | -99 |
How Other Brands Compare
Choice Home Warranty is ranked #4 for NPS among its competitors. AmTrust Financial and Travelers come in first and second, with American Home Shield coming in at third.
Choice Home Warranty |  Travelers |  AmTrust Financial |  American Home Shield | |
| Global Ranking | #- | #381 | #- | #- |
| NPS | -98 | -8 | 6 | -97 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $37.99B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Choice Home Warranty NPS by Gender
Female customers rated Choice Home Warranty's NPS 2 points higher than Male customers.
Male
-100
Choice Home Warranty's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-98
Choice Home Warranty's NPS was rated -98 by Female customers on Comparably.
1%
Promoters
0%
Passives
99%
Detractors
Choice Home Warranty NPS by Ethnicity
Choice Home Warranty's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -96 | African American/Black | -96 |
Asian or Pacific Islander -94 | Asian or Pacific Islander | -94 |
Native American -100 | Native American | -100 |
Other -100 | Other | -100 |
Choice Home Warranty NPS by Age
Choice Home Warranty's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Choice Home Warranty NPS by Usage
Choice Home Warranty's NPS was rated the highest by customers who have used Choice Home Warranty's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -98 | 1 to 2 Years | -98 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -94 | Over 10 Years | -94 |
Choice Home Warranty NPS vs. Competitors
Compared to its competitors, Choice Home Warranty's NPS is rated right above OneGuard Home Warranties - Arizona, and is preceded by American Home Shield.
| COMPANY | NPS Score | |
|---|---|---|
| AmTrust Financial | 6 |
 | ProAssurance | N/A |
| Travelers | -8 |
| American Home Shield | -97 |
| Choice Home Warranty | -98 |
 | OneGuard Home Warranties - Arizona | -100 |
Choice Home Warranty Customer Reviews
Out of the 271 Choice Home Warranty customer reviews 1 was positive and 270 were constructive. Choice Home Warranty customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Choice Home Warranty Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Choice Home Warranty users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Choice Home Warranty Customer Loyalty Score by Gender
Female customers rated Choice Home Warranty's Customer Loyalty score 4% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Choice Home Warranty.
Male
68%
Yes
Female
72%
Yes
Choice Home Warranty Customer Loyalty Score by Ethnicity
Choice Home Warranty's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Choice Home Warranty.
69
out of 100
Caucasian
73
out of 100
Hispanic or Latino
75
out of 100
African American/Black
54
out of 100
Asian or Pacific Islander
60
out of 100
Native American
75
out of 100
Other
Choice Home Warranty Customer Loyalty Score by Age
Choice Home Warranty's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Choice Home Warranty.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
26-30 70% | 26-30 | 70% |
31-35 61% | 31-35 | 61% |
36-40 74% | 36-40 | 74% |
41-45 77% | 41-45 | 77% |
46-50 69% | 46-50 | 69% |
51-55 68% | 51-55 | 68% |
56-60 72% | 56-60 | 72% |
61-65 66% | 61-65 | 66% |
66+ 72% | 66+ | 72% |
Choice Home Warranty Customer Loyalty Score by Usage
Choice Home Warranty's Customer Loyalty score was rated the highest by customers who have used Choice Home Warranty's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Choice Home Warranty Customer Loyalty Score by Industry
Choice Home Warranty's Customer Loyalty score was rated the highest by Events Services industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Choice Home Warranty Customer Loyalty vs. Competitors
Compared to its competitors, Choice Home Warranty's Customer Loyalty score is rated right above OneGuard Home Warranties - Arizona, and is preceded by American Home Shield.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AmTrust Financial | 80% |
| Travelers | 80% |
| American Home Shield | 80% |
| Choice Home Warranty | 71% |
| OneGuard Home Warranties - Arizona | 38% |
| ProAssurance | N/A |
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Choice Home Warranty Product Quality
1.5/5
Choice Home Warranty has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Choice Home Warranty Product Information
Choice Home Warranty’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Choice Home Warranty's product the highest.
- Company Size
- 201-500 Employees
Industry
Insurance
Quick Insights into Choice Home Warranty Product Quality
Choice Home Warranty's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Wholesale industry.
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Ranked Choice Home Warranty Product Quality the Highest
Ranked Choice Home Warranty Product Quality the Lowest
Choice Home Warranty Product Quality Score by Gender
Choice Home Warranty's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Choice Home Warranty.
Male
1.5/5
Female
1.5/5
Choice Home Warranty Product Quality Score by Ethnicity
Choice Home Warranty's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Choice Home Warranty.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Choice Home Warranty Product Quality Score by Age
Choice Home Warranty's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Choice Home Warranty.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Choice Home Warranty Product Quality Score by Usage
Choice Home Warranty's Product Quality score was rated 1.5 stars by customers who have used Choice Home Warranty's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Choice Home Warranty Product Quality Score by Industry
Choice Home Warranty's Product Quality score was rated 1.5 stars by both Accounting and Wholesale industry customers.
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Choice Home Warranty Product Quality vs. Competitors
Compared to its competitors, Choice Home Warranty's Product Quality score is rated right above ProAssurance, and is preceded by American Home Shield.
| COMPANY | Product Quality Score | |
|---|---|---|
| AmTrust Financial | 3.4/5 |
| Travelers | 2.7/5 |
| OneGuard Home Warranties - Arizona | 2/5 |
| American Home Shield | 1.5/5 |
| Choice Home Warranty | 1.5/5 |
| ProAssurance | N/A |
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Choice Home Warranty Pricing
Choice Home Warranty ROI & Value For Money
1.5/5
Choice Home Warranty has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Choice Home Warranty Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Choice Home Warranty ROI
Choice Home Warranty's ROI score was rated highest by customers who have used Choice Home Warranty's products/services for 1 to 2 Years, and rated lowest by customers from the Wholesale industry.
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Ranked Choice Home Warranty ROI the Highest
Ranked Choice Home Warranty ROI the Lowest
Choice Home Warranty ROI Score by Gender
Choice Home Warranty's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Choice Home Warranty ROI Score by Ethnicity
Choice Home Warranty's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Choice Home Warranty.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Choice Home Warranty ROI Score by Age
Choice Home Warranty's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Choice Home Warranty.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Choice Home Warranty ROI Score by Usage
Choice Home Warranty's ROI score was rated 1.5 stars by customers who have used Choice Home Warranty's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Choice Home Warranty ROI Score by Industry
Choice Home Warranty's ROI score was rated 1.5 stars by both Accounting and Wholesale industry customers.
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Choice Home Warranty Pricing vs. Competitors
Compared to its competitors, Choice Home Warranty's ROI score is rated right above ProAssurance, and is preceded by American Home Shield.
| COMPANY | Pricing Score | |
|---|---|---|
| AmTrust Financial | 3.6/5 |
| Travelers | 2.6/5 |
| OneGuard Home Warranties - Arizona | 2/5 |
| American Home Shield | 1.5/5 |
| Choice Home Warranty | 1.5/5 |
| ProAssurance | N/A |
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Choice Home Warranty Customer Satisfaction (CSAT)
Choice Home Warranty Customer Satisfaction (CSAT) Score
2 / 100
Choice Home Warranty has an overall Customer Satisfaction score of 2 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
1%
Satisfied
1%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
9%
Very Dissatisfied
88%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Choice Home Warranty Customer Satisfaction
Choice Home Warranty's Customer Satisfaction score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Wholesale industry.
Sign Up to unlock insights into how customers have ranked Choice Home Warranty's Customer Satisfaction.
Ranked Choice Home Warranty Customer Satisfaction the Highest
Ranked Choice Home Warranty Customer Satisfaction the Lowest
Choice Home Warranty Customer Satisfaction Score by Gender
Female customers rated Choice Home Warranty's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Choice Home Warranty.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 1% | |
Dissatisfied | 11% | |
Very Dissatisfied | 88% |
3 / 100
FemaleVery Satisfied | 2% | |
|---|---|---|
Satisfied | 1% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 91% |
Choice Home Warranty Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Choice Home Warranty's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Choice Home Warranty.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
8%
Very Dissatisfied
91%
CSAT according to Hispanic or Latino
Choice Home Warranty's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
95%
CSAT according to African American/Black
Choice Home Warranty's Customer Satisfaction (CSAT) score was rated 4% according to African American/Black users and customers.
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4 / 100
Very Satisfied
3%
Satisfied
1%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
10%
Very Dissatisfied
85%
CSAT according to Asian or Pacific Islander
Choice Home Warranty's Customer Satisfaction (CSAT) score was rated 3% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Choice Home Warranty.
3 / 100
Very Satisfied
3%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
87%
CSAT according to Native American
Choice Home Warranty's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Choice Home Warranty.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
78%
CSAT according to Other
Choice Home Warranty's Customer Satisfaction (CSAT) score was rated 3% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Choice Home Warranty.
3 / 100
Very Satisfied
2%
Satisfied
1%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
87%
Choice Home Warranty Customer Satisfaction Score by Age
Choice Home Warranty's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Choice Home Warranty.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 31-35 | 5% | |||||||||||||||
| 36-40 | 6% | |||||||||||||||
| 41-45 | 2% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 2% | |||||||||||||||
| 56-60 | 4% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Choice Home Warranty Customer Satisfaction Score by Usage
Choice Home Warranty's Customer Satisfaction score was rated the highest by customers who have used Choice Home Warranty's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Choice Home Warranty Customer Satisfaction Score by Industry
Choice Home Warranty's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Wholesale industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"scoreClassName": "",
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"scoreClassName": "",
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"scoreClassName": "",
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"stars": 0,
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"scoreClassName": "",
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{
"label": "Computer Hardware",
"groupId": 509,
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"stars": 0,
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"scoreClassName": "",
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{
"label": "Construction",
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"scoreClassName": "",
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{
"label": "Consulting",
"groupId": 511,
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"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
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{
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"scoreClassName": "",
"scoreLabel": 0
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{
"label": "Education",
"groupId": 515,
"score": 4,
"stars": 0,
"csatScore": 4,
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"scoreClassName": "",
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{
"label": "Government and Public Policy",
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"scoreClassName": "",
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},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
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"scoreClassName": "",
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},
{
"label": "Hospitality",
"groupId": 523,
"score": 33,
"stars": 0,
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"text": "Choice Home Warranty's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Individual and Family Services",
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"scoreClassName": "",
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},
{
"label": "Insurance",
"groupId": 526,
"score": 6,
"stars": 0,
"csatScore": 6,
"text": "Choice Home Warranty's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 6
},
{
"label": "Legal",
"groupId": 529,
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"stars": 0,
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"text": "Choice Home Warranty's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
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{
"label": "Logistics and Supply Chain",
"groupId": 531,
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"label": "Manufacturing and Machinery",
"groupId": 533,
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},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
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"scoreClassName": "",
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"label": "Media and Entertainment",
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"scoreClassName": "",
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{
"label": "Military and Defense",
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"label": "Public Safety",
"groupId": 551,
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},
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{
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{
"label": "Utilities",
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},
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}
]
}Choice Home Warranty Customer Satisfaction vs. Competitors
Compared to its competitors, Choice Home Warranty's Customer Satisfaction score is rated right above OneGuard Home Warranties - Arizona, and is preceded by American Home Shield.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AmTrust Financial | 62% |
| Travelers | 44% |
| American Home Shield | 4% |
| Choice Home Warranty | 2% |
| OneGuard Home Warranties - Arizona | 0% |
| ProAssurance | 0% |
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Choice Home Warranty Customer Service
1.5/5
Choice Home Warranty has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Choice Home Warranty's Customer Service
Address
1090 King Georges Post Rd, Edison, NJ 08837
Website
http://www.choicehomewarranty.com
Phone Number
8885315403
Quick Insights into Choice Home Warranty Customer Service
Choice Home Warranty's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Wholesale industry.
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Ranked Choice Home Warranty Customer Service the Highest
Ranked Choice Home Warranty Customer Service the Lowest
Choice Home Warranty Customer Service Score by Gender
Choice Home Warranty's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Choice Home Warranty Customer Service Score by Ethnicity
Choice Home Warranty's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Choice Home Warranty.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Choice Home Warranty Customer Service Score by Age
Choice Home Warranty's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
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100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.8 | 18-25 | 1.8 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Choice Home Warranty Customer Service Score by Usage
Choice Home Warranty's Customer Service score was rated 1.5 stars by customers who have used Choice Home Warranty's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Choice Home Warranty Customer Service Score by Industry
Choice Home Warranty's Customer Service score was rated 1.5 stars by both Accounting and Wholesale industry customers.
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Choice Home Warranty Customer Service vs. Competitors
Compared to its competitors, Choice Home Warranty's Customer Service score is rated right above ProAssurance, and is preceded by American Home Shield.
| COMPANY | Customer Service Score | |
|---|---|---|
| AmTrust Financial | 3.5/5 |
| Travelers | 2.7/5 |
| OneGuard Home Warranties - Arizona | 2/5 |
| American Home Shield | 1.5/5 |
| Choice Home Warranty | 1.5/5 |
| ProAssurance | N/A |
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Choice Home Warranty as an Employer
2.3/5
Choice Home Warranty has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Choice Home Warranty
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Choice Home Warranty scored a -98 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Choice Home Warranty would recommend the brand to a friend. ENPS measures how likely Choice Home Warranty employees would recommend working at Choice Home Warranty to a friend.
Net Promoter Score
-98
NPS Score
| 1% | Promoters |
|---|---|
| 0% | Passive |
| 99% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 26% | Promoters |
|---|---|
| 0% | Passive |
| 74% | Detractors |
